The part arrived before the said delivery date, and was fitted with no problems, our cooker is getting old but with eSpares France we have been able to replace various parts with no problems. Well don... See more
Company replied
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This electronic store is a gem! I found the exact item I was looking for, and the entire buying process was smooth and hassle-free. Their fast delivery service ensured that I received my order promp... See more
excellent service I ordered several parts and got delivered quickly. once, I mistakenly ordered a part and informed them . they called me back and refunded very quickly without any issue. I st... See more
object exactly as wanted. However a bad surprise with the delivery because we paid an extra 10 Euros for the tax. Apparently this item arrived from England but the website is French!!! So there was no... See more
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Company details
About eSpares France
Written by the company
Notre objectif est d’aider à tous les niveaux les adeptes du "réparer soi-même" et leur apporter le courage, la connaissance et la confiance nécessaires pour réparer leurs appareils ménagers en panne et économiser ainsi de l'argent.
Suivez-nous sur notre chaîne Youtube pour des centaines de vidéos qui vous aideront à réparer vos appareils vous-même. Découvrez également de nombreux trucs et astuces sur notre blog ou notre centre de conseils eSpares, où nous vous guidons pas à pas pour réparer vos petits et grands appareils.
Si vous n'arrivez pas à trouver votre pièce sur notre site internet, n'hésitez pas à nous joindre au numéro ou l'adresse mail ci-dessous.
Chez eSpares, nous donnons à nos clients les connaissances et le savoir-faire pour réparer leurs appareils électroménagers
eSpares est un site de vente de pièces détachées en ligne. Nous sommes l'un des leaders Européens avec plus d'un million de pièces et accessoires pour plus de 3000 marques d'appareils. Chaque jour nous aidons des centaines de clients à réparer leurs appareils eux-mêmes. Notre ambition est grande et traverse les frontières, nous avons justement remporté le trophée de l'expansion internationale 2018.Suivez-nous sur notre chaîne Youtube pour des centaines de vidéos qui vous aideront à réparer vos appareils vous-même. Découvrez également de nombreux trucs et astuces sur notre blog ou notre centre de conseils eSpares, où nous vous guidons pas à pas pour réparer vos petits et grands appareils.
Si vous n'arrivez pas à trouver votre pièce sur notre site internet, n'hésitez pas à nous joindre au numéro ou l'adresse mail ci-dessous.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- demandegenerale@espares.fr
- espares.fr
4.4
Excellent
19K reviews
Asks customers to review
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Great service
Great service, products arrived swiftly and in good condition. Recommended.
10 September 2021
Very efficient to send a new version of…
Very efficient to send a new version of our broken part. Thanks
9 September 2021
Perfect !!!👍
9 September 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Description of the product on the…
Description of the product on the internet site was misleading
The received product was not correct
Your company offered to refund the paid price but not the delivery
9 September 2021
Reply from eSpares France
Cher client,
Merci pour votre retour d'expérience. Votre appréciation nous importe.
Le service client est pourtant joignable en ligne pour la recherche de pièces compatibles.
En définitive, nous espérons que le suivi aura été satisfaisant et que vous continuerez à choisir nos produits.
À très bientôt
L'équipe eSpares
Very good, but packaging...
Packaging way too big for the size of my item. It prevented me from collecting it directly into my mailbox even if it wasn't so big.
But very satisfied with the service, the item is perfect and allowed me not to pay for reparations
9 September 2021
PERFECT SERVICE
9 September 2021
Product was as expected at a very good…Excellent product
Product was as expected at a very good price.
7 September 2021
Broken product
My product arrived broken and the customer service is very very hard to reach. I’m still waiting for a refunding or a return !
7 September 2021
Reply from eSpares France
Cher client,
Merci d'avoir fait part de votre expérience. Votre appréciation nous importe.
Nous avions bien donné suite à vos requêtes les 19 et 26 août et sommes dans l'attente du retour. Veuillez consulter l'adresse e-mail liée à la commande.
En définitive, nous gardons l'espoir que vous continuerez à choisir nos produits et à témoigner de votre confiance.
À très bientôt
L'équipe eSpares
The product was delivered on time
The product was delivered on time. Good quality. Will definitely use this company again. Also they have a good range of products.
5 September 2021
You should receive 5 stars because the…
You should receive 5 stars because the product conforms to my request, The delivery man did not try to deliver to me at home in a village of 320 inhabitants. The package remained for several days at the DPD depot of NIMES. but I had to do so transfer your shipment to a pick-up point. I paid for express shipment, it's a complete failure. DPD is considered the worst carrier in France (rating 1.7) on Google. If you do not change carrier, I will avoid re-ordering from you.
Best regards
5 September 2021
Despite having given the complete…
Despite having given the complete reference of my dish washer, espares has sent me an upper basket which didn't fit.
5 September 2021
Reply from eSpares France
Che client,
Merci pour votre retour d'expérience. Votre appréciation nous importe.
En cas de doute, le service client est joignable en ligne pour confirmer la compatibilité avant de commander.
Nous espérons que la résolution apportée aura en définitive été satisfaisante et que vous continuerez à nous accorder votre confiance.
À très bientôt
L'équipe eSpares
Perfect service
5 September 2021
Part deliver intime so 👍
4 September 2021
Two time issue with the shipment
Two time issue with the shipment. First time the order was not complete, parts missing. I had to re-order the missing parts. As I was late I paid Express shipment... finally I received them 3 days later than committed, in fact like a standard ship.
However you have a good after-sales organisation. Quick response time. Please improve your shipment quality.
4 September 2021
Replacement coffee jug
I ordered a replacement coffee jug. Arrived well packed and quickly. Reasonably priced.
4 September 2021
Espairs came up trumps.
It did take a lot of time on the telephone to get the bags, firstly from the maker of my vacuum cleaner then their French section, all the people they came up with were more interested in selling large quantities.
But by then i did have the code for the bags for my 'George' and Espairs came up trumps.
4 September 2021
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