The product arrived as expected and as described. I searched quite a few online shops and these guys were the best priced for the quality of product. Plus their website was significantly more user fri... See more
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Review summary
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Service was fine. Requested board arrive on time. It's working fine.
Company replied
E-spares España delivered the correct spare part I needed within two workdays.
Good service but the carrier Suer is not good the package was battered and damaged
Company replied
Company details
About eSpares España
Written by the company
Nuestro objetivo es ayudar y aconsejar a nuestros clientes para que puedan reparar por ellos mismos sus electrodomésticos. Aportamos todo nuestro conocimiento y confianza para hacer de la reparación, un proceso fácil y sencillo.
Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.
Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.
En eSpares ofrecemos a nuestros clientes el conocimiento y experiencia para reparar sus electrodomésticos
eSpares es una tienda de repuestos online que cuenta con más de 1 millón de recambios y accesorios para más de 3.000 marcas, somos una empresa líder en el mercado Europeo.Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.
Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- consultageneral@eSpares.es
- espares.es
4.0
Great
4K reviews
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Good product
Good product, price and quality! Thank you! A little bit expensive the shipment.
2 April 2024
Easy to order and great website
Easy to order and great website. Fast delivery to Spain and very good prices for original Karcher parts
27 March 2024
Delivered promptly and the kenwood bowl…
Delivered promptly and the kenwood bowl was even better than the original from 23 years ago
26 March 2024
May use AI-assist with repliesRead more
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Recommendations update
Recommendations: 1. Include a customer service email. 2. Provide a trackable order number at Royal Mail or any carrier
Sure enough, the company contacted me through their customer service office and considering that the spare part was no longer useful to me because we bought a new device, they were kind enough to reimburse me the amount of the part purchased.
On the other hand, they have a very complete and easy-to-use catalog. They were the only company that offered me the part I needed for a Miele machine at a reasonable price. For all these reasons I have changed my mind and recommend this spare parts company.
9 March 2024
Reply from eSpares España
Dear Mr. López,
Thank you so much for your review.
We have contacted you individually to solve the issue with your order.
We apologies for the lack of tracking of your order, I can confirm that all orders are currently being despatched with tracking information and with a faster delivery.
We apologies for any inconvenience caused and we hope to see you again soon.
Kind regards,
Servicio de Atención al Cliente de eSpares
Simple and fast
Simple and fast, but you must have more information to the customer about the situation of the product until arrived to the owner
14 March 2024
Genuine parts but slow mail service
Positive: Easy to find and purchase the spare part, 100% original spare.
Negative: International sending very slow without tracking (16 days). Ordinary mail at expensive price.
5 March 2024
Reply from eSpares España
Dear Mr. Eguiluz,
Thank so much you for your review, your feedback is very important for us.
We are happy to hear that you received your order and that the part is what you expected.
We apologies for the delay, our orders are now being despatched with tracking information and with a faster delivery.
We apologies for any inconvenience and we hope to see you again soon.
Kind regards,
Servicio de Atención al Cliente de eSpares
dark forces
Hello, about your service nothing negative i have to say. it has been perfect, cause i got what i needed, and you got paid for it. That's commerce. In this case of mine, the "parcel" from England to the Canary Islands, has apparently been inspected, without opening it normally, but making a primitve hole on one side to stick a inspection-camara in. This procedure requires taking the goods out of normal transport and delivering them to an inspector, which significantly delays their timely arrival at the customer. I am convinced of it ! I hope you can also benefit from my observation.
That's my experience and why I couldn't use my washing machine for 2 weeks longer.
15 March 2024
The product arrived and was according…
The product arrived and was according to especifications. Worked well once installed.
It took a few more days than expected to arrive, the questionaire to evaluate the product arrived before the actual product which made us think the product was delivered somewhere else which was not the case.
29 February 2024
Price was perfect, delivery was very quick, and just what I wanted would use this cmpany again.
price, deliver, value
8 February 2024
Amazing the wash machine piece was…
Amazing the wash machine piece was perfect. Recieved yesterday everything its ok
30 January 2024
Excellent from start to finish
Excellent the customer service was amazing also the after service many thanks x
11 January 2024
I never received my product (((
17 January 2024
Reply from eSpares España
Dear Mr. Petrenko,
We would like to thank you for taking the time to leave a review. Your opinion is very important.
We have sent you an email with information about the status of your order.
We would advise you to come back to us if you still have not received your order on the date advised in our email so we can assist you further.
We thank you for your understanding and we look forward to hearing from you.
Kind regard,
espares.es
Good experience when purchasing through…
Good experience when purchasing through the website.
It takes a long time for the product to arrive.
Transportation costs are a bit expensive.
17 January 2024
Good service
Good service. It took longer than expected. ·I suppose it is so because of being in spain.
29 December 2023
I did not receive the spare yet and…
I did not receive the spare yet and don't have a tracking number to check on status.
4 January 2024
Reply from eSpares España
Dear Mrs. Curcio,
We would like to thank you for taking the time to leave a review.
We have tried to reach you by phone and we have sent you an email asking you to confirm if your order has been delivered.
Kindly confirm if you have received your order so we can assist you further.
We thank you for your patience and understanding.
Kind regards,
espares.es
Reply from eSpares España
Dear Mr Diaz,
We wanted to thank you for taking the time to write this review because every comment like this helps us a lot!
We confirm that your order was sent on 21/12/2023.
There is no tracking number associated with this order.
Items are normally received within 5-7 business days from the date of shipment. If you do not receive your order within the specified time:
• Check that you have entered your address correctly when ordering, if so it will probably arrive within the next few days.
• If you are not home at the time of delivery, they will leave you a notice so you can pick it up at one of their offices.
• If you have not yet received your package, we recommend that you wait 15 business days from the shipping date before contacting us again, as the carrier may have delayed your order.
• If after 15 business days from the shipping date you still have not received your package, please contact us to initiate a claims process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Sincerely
Customer service
Poor experience
Your IT system does not contemplate the possibility of correcting the postal code of the customer before the product is sent. Have you seen the "computer says noooo" sketch from the humourists Little Britain?
There was no link provided for tracking the shipping which is very 20th century
Sorry but you have to raise your game...
I very often buy online and I am afraid you are miles away in terms of customer experience. Get a good CRM software and a better outlook.
And merry christmas.
8 December 2023
Reply from eSpares España
Dear Sr Pelletey,
We wanted to thank you for taking the time to write this review because every comment like this helps us a lot!
We are sorry for what happened, we have already started sending packages with tracking numbers.
Once the order leaves our warehouse, unfortunately the delivery address cannot be changed. In case of delivery failure, the packages will be returned to the warehouse 15 days after the shipping date.
We remain at your disposal in the future for any other requests.
Thanks again!
Regards
Customer service
I am still waiting for the purchase to…
I am still waiting for the purchase to arrive. So need to be given in the future an approximate date or a way of tracking. The postage cost was more than half the cost of the product so expected a 48 hour delivery.
9 December 2023
Reply from eSpares España
Dear Mr Godbehere,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We confirm that your order has been sent on 08/12/2023.
There is no tracking number associated with this order.
Items are normally received within 5 to 7 business days from the shipping date. If you do not receive your order within the specified time:
• Check that you have correctly indicated your address when placing the order, if so, it will most likely be delivered in the next few days.
• If you are not at home at the time of delivery, they will leave you a notification so you can pick it up at one of their offices.
• If you have not yet received your package, we recommend that you wait 15 business days from the date it was sent before contacting us again as your order may have been delayed by the carrier.
• If after 15 business days from the shipping date you have still not received your package, please contact us to start a claim process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Sincerely
Customer Service
Delivery time not as advertized
The product was correct however the delivery time was not as advertized. I had no washing machine until the part finally arrived and ended up having to find a launderette to do the washing.
22 November 2023
Reply from eSpares España
Dear Alice,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry for the delay caused by transportation services, to compensate you for this delay we offer free shipping for your next order.
We remain at your disposal in the future for any other request.
Thank you again!
All the best
Customer service
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