eSIM4Travel Reviews 

202
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently mention the remarkably affordable pricing and the exceptionally responsive support team available to assist users during device activation and setup. Travelers deeply appreciate the stable connectivity and the extremely straightforward installation process which works smoothly across various international destinations. However, some customers also noted occasional technical issues regarding slow connection speeds, intermittent network drops, or unexpected performance slowdowns during their overseas trips. A few other people also felt that data packages sometimes ran out much faster than anticipated without receiving any prior warnings or timely notifications.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, describing it as genuine, helpful, and very... See more

Service

People report positive experiences with service, highlighting excellent support, affordable pricing, and... See more

Price

Customers consistently note positive experiences with price, highlighting that the provider offers highly... See more

Product

Clients share ambiguous opinions on product experiences, with many highlighting great value, easy... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that installation and activation are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Decent and cheap eSIM provider. They do not offer the fastest connection (often LTE only, sometimes 4G rarely 5G), but prices are significantly lower than competitors. It's fast enough for chatting on... See more

Company replied

Rated 4 out of 5 stars

It was the first time using an eSIM from them and it worked reasonably well. Sometimes I was getting very bad signal or it was not connecting at all (showing a "!" next to the signal level bars). I... See more

Company replied

Rated 4 out of 5 stars

Decent, affordable and great customer service.

Company replied

Rated 5 out of 5 stars

I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the g... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(202)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad connection…

Very bad connection…
I’m using it in Canada and the speed is very slow and sometimes without connection…
I used to use Airalo and the service is much better and the the connection is better and faster.

7 August 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are very sorry to read you had slow or no connection in Canada and will investigate why this happened. Please contact our customer service and share your details. We can provide you with a full refund. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 2 out of 5 stars

Bosnia and Hercegowina

We were in Bośnia e sim was working only with ITIM Network, which wasn't awaliable everywhere. In some place was working exelent, in another part of country did not work at all.

29 July 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, thank you for your review. We are sorry if in some places in Bosnia & Hercegowina the internet connection was unstable. Our team is investigating on how to improve our services there with local networks. Please contact our customer service and share your details. We can provide you with a full refund. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 1 out of 5 stars

Bought 2 esim for Malaysia (1 for…

Bought 2 esim for Malaysia (1 for Android & 1 for IPhone). Supposed to roam using Digi. Most of the time not connected to the network or no internet access . You have to switch on and off airplane mode and play with the APN name to hope getting the connection back.
At Last a nightmare. May be it works for other countries but defenetly not for Malaysia.
Would not recommend. Waste of money and time.

5 July 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are very sorry to hear you had a bad experience using our eSIMs in Malaysia. We rarely have issues in this country. We will investigate why this happened. Please contact our customer service and share your details. We can provide you with a full refund. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 5 out of 5 stars

Great experience in Albania

Installed before I left home, activated when I landed in Tirana/Albania. Worked like a charm. Good value. Easy to top off If you need more GB. Recommended!

30 June 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, thank you for your review :)

Rated 3 out of 5 stars

Data didn't work despite following…

Data didn't work despite following troubleshooting steps, although customer service was very quick and immediately cancelled order after I asked them to

27 June 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are sorry to read you had issues using our eSIM. We will investigate why this happened. Please contact our customer service and share your details. We can give you an eSIM for free next time you travel (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 5 out of 5 stars

Good speed in Canada

Good speed in Canada, fast checkout and very very competitive price

22 June 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hi there, thank you for your review :)

Rated 5 out of 5 stars

Works great in New York

I travelled to the US recently and I had zero problem setting it up and using the data once my plane landed at the airport.

Would recommend 100%.

26 February 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, thanks for your review :)

Rated 1 out of 5 stars

Bad in Tunisia

First time trying eSIM4Travel, worst eSIM experience ever. It barely connects and when it does, it's only H+, no 4G. If it was the 1st time I was using an eSIM, it would probably put me off. I am going back to my usual eSIM.

16 May 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are very sorry to hear your internet speed was slow in Tunisia. We will investigate more on that matter. Please contact our customer service and share your details. We can provide you with a full refund and a free eSIM for your next trip. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 2 out of 5 stars

poor range

Bought an eSim for curacao but we had poor range, so could not really use the data connection during our holiday

20 April 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are very sorry to hear you had issues with our eSIM in Curacao. We will investigate more on that matter. Please contact our customer service and share your details. We can provide you with a full refund and a free eSIM for your next trip. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 4 out of 5 stars

Reliable esim

Needed an esim at short notice after my network provider (SMARTY) had a fault which meant that I could not roam. Ordered from my phone using wifi and worked well in Belgium and Luxembourg. Connected to the major networks. One star dropped as it wanted you to set up via a QR code and that was not possible for me. The instructions for my phone to install manually were incorrect. Was able to work it out but may not be for those not confident in changing phone settings.

17 March 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello Nigel, thank you for your review. We will improve our installation assets to make it more clear for our future customers. Have a great day and see you soon on your next trip! -Chloe @esim4travel

Rated 5 out of 5 stars

Great in Czech Republic

Used in Czech Republic. It took about 10 minutes to start working but once it did, it was fantastic. Rarely dropped signal and the speeds were excellent.

17 March 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello Luke, thank you for your review :)

Rated 3 out of 5 stars

Used in Malaysia

I got this one for few days in Malaysia and chooses this one through esimdb.com. it was the cheapest option. Installation was manually, so that was not very convenient. The connection is sometimes very good and sometimes very slow. If you casually use your internet, it's fine. But if you rely on internet for your trip for example to book Grab, then I recommend other eSIM (I used Northsim for few weeks and that one was really good). I contacted the customer service with the complaint and they just replied with the installation instructions.

2 February 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello Carmen, thank you for writing this review, this helps us improving our service. Please contact our customer service and share your details. We can provide you with a full refund and a free esim for your next trip. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 3 out of 5 stars

Spotty connectivity in Italy

Used the 1GB / 7 days package for Italy. It works, and for the price it's unbeatable, but the experience is suboptimal. First, the activation wasn't too smooth, needing to set up APN manually following the help pages - usually these are set up automatically or can be picked from a list. Then the connectivity is very spotty - for the network that the eSIM supports (lliad, WIND), the signal is really bad, I get disconnected every few minutes and had to manually reset network or turn off/on airplane mode to get it to be connected. I'm using dual SIMs so I can see that my other SIM card isn't disconnecting all the time on another network (TIM). It's incredibly inconvenient to keep having to reconnect to data whenever I need to use data.

I'll recommend only if you are casually using data and not reliant on it for anything important because the connection is so hit and miss.

20 January 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello Nicholas, thank you for writing this review, this helps us improving our service. Please contact our customer service and share your details. We can provide you with a full refund and a free esim for your next trip. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 5 out of 5 stars

Good experience in Japan

The internet speed was good, my sisters and I happily used it in Tokyo. 10GB is more than enough for my travels. Recommended!

24 December 2023
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Thank you for your review :)

Rated 5 out of 5 stars

Used esim4travel in Mexico

Used esim4travel in Mexico, had no issues with the network, overall a good experience. Would consider using it again.

29 December 2023
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Thank you for writing a review :)

Show reviews in all languages. (202 reviews)

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