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Holafly Reviews 99,337

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 15,847 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of use and setup of the product, which often takes only minutes. The customer service is frequently described as exceptional, with staff members being professional, knowledgeable, and quick to resolve issues. Many people appreciate the 24/7 support and the clear, patient guidance provided by the team, even arranging video calls when needed. The website is also noted for being easy to navigate, making the purchasing and installation process smooth and straightforward. Reviewers report reliable connections and good reception, even in rural areas or when streaming. However, some customers experienced issues with network failures in certain locations, leading to intermittent service. A few others also mentioned slow internet speeds at times, which made activities like streaming challenging. There were also instances where customers found it difficult to communicate with support due to language barriers, causing frustration.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its reliability, ease of use, and... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of purchasing, installing, and using... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, frequently praising the support team for being... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of navigation and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from booking my ticket to the World Cup in Miami..Buying and activating this e-sim was just brilliant...Extremely reliable internet whenever and wherever....This is simply a brilliant service...... See more

Rated 5 out of 5 stars

Emma was extremely helpful in ensuring that the Holafly eSIMs for both my son’s and my phone were installed successfully. She was extremely professional and knowledgeable. She provided excellent... See more

Rated 5 out of 5 stars

Excellent service and product. I usually get stressed using new software and anything tech related, and HOLAFLY made the installation and setup process so easy, simple and quick. My coverage was 100... See more

Rated 5 out of 5 stars

Price, coverage, ease of use, and experience were a 10 out of 10. I set up both my wife's and my eSIMs while we were coming off the plane to our luggage pickup. It literally took no more than 10 min... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

99K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Easy setup. Great service. Good support

So easy to setup and it worked so while I. Singapore, Malaysia and Bali. I’m a heavy data user and I never seemed to have any trouble with connection. Actually, I did have an initial issue setting it up this time (my error) but the Holafly support team helped me out promptly and even arranged a video call and screen sharing, so I know what to do next time. Thank you Holafly!

23 June 2026
Rated 5 out of 5 stars

Exceptional service and product

Excellent service and product. I usually get stressed using new software and anything tech related, and HOLAFLY made the installation and setup process so easy, simple and quick.
My coverage was 100% consistent and fast.
It's the only eSIM I'll be using now! Thank you

21 June 2026
Unprompted review
Rated 4 out of 5 stars

My Holafly travel sim

My Holafly travel sim, when it worked, was an absolute Godsend. I had Internet for the majority of my time abroad which kept me connected to my those who mattered and my work.

However, there were some technical things that weren't clearly explained until I reached out for help. Which was incredibly difficult to do, because you need the Internet...

The person or AI at customer services that helped me with the sim not working was incredibly frustrating as there was some kind of communication barrier. They were not understanding my concerns and I was initially not able to comprehend their explanations or questions.

My suggestion is to have available a downloadable technical troubleshooting guide for the less obvious problems that may occur such as changing your Internet from 5G to LTE.... I didn't even have a clue what that was at the time. So perhaps the experience was also somewhat educational too.

Streaming was very challenging. It waa not fast and reliable as promised. I needed to work whilst abroad and this was a big problem/challenge for me and my clients.

I would definitely try the service again and recommend it with some level of caution. Hopefully next time the experience is even more fulfilling.

Thanks Holafly.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I liked this eSIM

I liked this eSIM. I found it trick to install but my NOT very technical. The person on the webchat was sooo patient that we got it loaded in the end. I really liked the unlimited and will definitely use it again. Thanks

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Traveling to Aruba had some issues…

Traveling to Aruba had some issues activating my eSIM once I arrived at the destination, contacted trouble support and it was great!
They helped me out step by step, telling me what to do until they problem was solved and I really appreciate that. Thanks to Holafly I had a great connection the whole trip!😁😁

24 June 2026
Rated 5 out of 5 stars

Immediate response

Immediate response, stayed with me until I resolved the issue, straightforward and easy to speak with. Really great customer service.

25 June 2026
Rated 5 out of 5 stars

Had a problem with my eSIM (never…

Had a problem with my eSIM (never happened before in 5+ years of using Holafy), contacted customer support and it was fixed straight away! Quick and easy! Team were so quick to respond and I was without internet for not long at all.

25 June 2026
Unprompted review

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