Great service. Product exactly as described and arrived a day earlier than planned. Delivery driver called beforehand (as requested) and we were able to take delivery without any issues. Had previousl... See more
Company replied
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See what reviewers are saying
I have been ordering Le creuset products from this store (I placed several separate orders). Everything arrived in perfect condition and in a short time. Lina from Erresse was great! We communicated t... See more
Company replied
I ordered the Emile Henry Bread Cloche on the 2nd of December. It was processed and shipped on the 3rd. It arrived on my doorstep on the morning of the 9th of December, all the way from Italy. I'... See more
Company replied
Very well packaged and delivered via UPS with accurate tracking information. Also Trusted Shops gave extra guarantee for the purchased goods. I can fully recommend the service. And the prices at th... See more
Company replied
Company details
Written by the company
Erresse è il negozio online di prodotti casalinghi che offre oggetti unici per la casa e la cucina, sintesi di design e funzionalità. I nostri articoli sono frutto di un’attenta ricerca con l’obiettivo di coniugare stile e bellezza, novità e tendenza.
Contact info
Via F.lli Villa, 20863, Concorezzo (MB), Italy
- +39 039 367319
- info@erresse-shop.it
- erresse-shop.it
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 26% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping was super smooth and quick…
Shipping was super smooth and quick with lots of updates
11 April 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Very fast shipping to Germany
Very fast shipping to Germany – 4 days. Excellent communication, you couldn't ask for more.
15 April 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Website is crystal clear on ur bye on…
Website is crystal clear on ur bye on all info very professional and fast delivery very happy
11 April 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Quick and easy trustworthy
Quick and easy trustworthy! Bought plates and one was broken. Got one delivered without problems. Good service!
31 March 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Everything went extremly good
Everything went extremly good, starting with the order, via shipment and final delivery
fantastic product with a good price
Thanks a lot
1 April 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Everything great but annoying tracking emails
Product, price, packaging and delivery time were all great and I can fully recommend the shop! But I hope they change something about the tracking, getting useless tracking information multiple times per day was very annoying.
24 March 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Fast international delivery
Fast international delivery.
The best prices in Europe for the product.
31 March 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Very happy with the purchase.
12 March 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
After months i never got my products
After months of empty promises i never got my item. I ordered something early January and apparently they had an error on their online store with the inventory which made it seem like my item was available but they didn’t actually have it. They took ages to let me know this in the first place, and then every week or so I would have to initiate reaching out to them to see where the product is, but they never provided any real shipping information. Once when I asked to know specifically the status of their shipment, and they sent me an empty shipping tracking profile for a label they created months back and never used since they never had the product. They never made any effort to initiate apologies or make things right. Eventually,after months of lies, they offered me a lesser model that was completely inferior to what I wanted and defeated the point of the purchase - and hardly an effort to make their problems right. Now the price has risen for my product and I will have to pay 50EUR more since it took them so long to deal with this, had they been open from the start I could have gotten a refund and made the purchase on a site that has more accurate inventory management. That is why this review is particularly scathing, as I am out a pretty good chunk of money more thanks to their incompetency. One of the worst online store experiences Ive had in a long time, buyers beware
6 January 2025
Unprompted review
Excellent experience
Good price. Super fast shipping, even being it from Europe to US. Very well packaged, and excellent product quality.
28 February 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
The items were delivered yesterday.We…
The items were delivered yesterday.We will recomend Erresse for the excellent service they provided.
7 February 2025
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Reply from Erresse
Good morning
We regret the negative assessment of our service. The product was delivered in 5 working days.
The product arrived undamaged and we are sorry that it is not to your liking.
We will do our best to speed up the delivery service without omitting the care of packaging to guarantee the integrity of a valuable product.
Best regards
ERRESSE
Good buying experience
First, the website was very informative. Second, the communication was OK, and the shipping happened soon, ne delays. The product was well packed, and there was no problem with it and it was the same as on the pictures, so I got what I ordered.
3 January 2025
Reply from Erresse
We are happy to know that the purchase you made from us was appreciated. We always aim to give the best service as well as the best products.
ERRESSE
Fast and safe delivery, excellent quality, good price.
The purchased goods have been delivered safely and very fast. The quality of the products is excellent and the prices are very competitive. A great shop.
21 January 2025
Reply from Erresse
Thank you for the positive review. We always select the best products and services to ensure maximum satisfaction for our customers. We hope you will return soon to shop in our online shop.
ERRESSE
Reply from Erresse
Thank you for your kind review Rok. We are happy to have met your requirements and hope to have you among our customers again.
ERRESSE
Everything went alright..
13 January 2025
Reply from Erresse
Thank you for your purchase Damjan and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Time efficiente and great customer…
Time efficiente and great customer service
20 January 2025
Unprompted review
Reply from Erresse
Thank you for your positive review Mizuho. We are pleased to know that you enjoyed our products! We work in a customer satisfaction perspective and our Customer Care is always ready to advise and support at every stage of the purchase experience!
ERRESSE
Very fast and uncomplicated
I ordered from Germany and was so happy about a very fast delivery. Product was perfect too!
13 January 2025
Reply from Erresse
Thank you for your positive feedback Peter. We are delighted to hear that you enjoyed our products and hope you will visit our online shop again soon.
ERRESSE
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