While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,215 reviews, reviewers overwhelmingly had a great experience with this company, praising the quality of their service and products. Customers consistently highlight the professionalism and efficiency of the staff, noting their punctuality, hard work, and thorough cleanup after installation. Many appreciate the detailed explanations from sales representatives and the overall smooth process from start to finish. However, some customers also noted concerns regarding the pricing, finding it to be on the higher side, though many felt the quality justified the cost. A few other people also felt that the sales approach was a bit aggressive or that there were issues with the initial installation quality and subsequent cleanup.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, courtesy, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of materials used, such... See more

Product

People report positive experiences with the product, with many expressing satisfaction with their new roofs,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the cost of services, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erie fixed our garage roof and finally it is safe and dry again. They also fixed a joist or two that I didn't even realize were broken! The roof had a few holes in it after, I don't honestly... See more

Rated 5 out of 5 stars

Getting a new roof is a major investment. I did not want to do it on the cheap nor be taken advantage of. I made a great decision selecting Erie Home. From my initial meeting with a customer represen... See more

Company replied

Rated 5 out of 5 stars

I made the right decision when I chose Erie Home for my roofing project. A sales consultant and roofing specialist visited my home to consult with me and educate me on the damage to my roof, Erie Home... See more

Rated 5 out of 5 stars

Excellent job unbelievable workers they left the yard cleaner than when they found it … to be honest I didn’t care for the price but you get what you pay for … couldn’t be happier.. better materials a... See more


Company details

  1. Roofing Contractor

Written by the company

Across the United States, Erie Home is a leading home improvement and replacement contractor representing decades of experience while providing investment grade improvement solutions, direct to the homeowner. Lifetime warranty offerings and convenient, in-home financing options ensure that every homeowner we work with gets the most value for their investment. We're committed to providing an overall great customer experience making a project completed by us, your easiest home improvement project ever. Erie Home is proud to maintain high consumer ratings with Trust Pilot, Google, BBB, Guild Quality and listed as one of America’s Top 100 Roofing Contractors. Choose Erie Home for your next home improvement project and experience the difference for yourself. Our highly dedicated team is here to help you make your dream home a reality. Erie Home is also listed with Inc. 5000 as one of America’s fastest growing companies as well as a leading brand with the industry’s most widely used source, Qualified Remodeler.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was pleased with Erie Home

I was pleased with Erie Home. Everyone I interacted with was friendly and polite. They replaced my roof quickly and did a great job. They also cleaned everything up. The roof looks great.

9 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Deborah. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

My new roof!

Getting a new roof is a major investment. I did not want to do it on the cheap nor be taken advantage of. I made a great decision selecting Erie Home. From my initial meeting with a customer representative to the crew leader the day of the replacement all my questions and concerns were respectfully address. I was super concerned about the ice dams. It was noticed that the roof vent was too small, and that was made it larger. (I will be updating insulation next.) I feel confident this annual issue will be resolved. I was impressed by the amount of flashing around the chimney. In the past there were leaks - hopefully that was addressed,too. Also, I wanted the roof replaced on a weekend so I could be there the entire time and it was. Finally, the guarantee -- I believe it is the best around!

12 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Catherine. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

One and done

They told us that it would take 1 day and they kept their word. Crew worked hard. Everyone was friendly. They arrived bright and early and worked late.

6 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Edna. We are thrilled to learn that you had a positive experience with us!

Rated 1 out of 5 stars

After declining them an opportunity to…

After declining them an opportunity to do business with me, they set up robo-calling me from 5! different numbers, (at this time) 7 days, over 20 times!!
NEVER! NOT EVER! NO WAY!

12 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi Patti. Please contact us at 800-684-4628 with any details so we can look into this.

Rated 5 out of 5 stars

A roof is a major expense and in this…

A roof is a major expense and in this case extremely expensive through Erie , but I honestly believe in the long run it's money well invested.. they did exactly to the letter what they promised to do and in our case in 14 hours a complete rip down , replaced I believe 17 sheets of plywood new stove vent , flashings etc and the next morning you had zero clue they were there .. I now will have zero regrets 10 years from now saying I should of spent the extra money

10 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Phil. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 4 out of 5 stars

VA roof replacement

Erie provided a very rapid and outstanding service. Their workmen arrived at dawn and had the old roof removed before noon. They then began installing the needed sub roof, shingles and other repairs and were completed by 5 PM. All the effort was expertly conducted and cleanup was thorough.

14 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

They were flexible with the…

They were flexible with the installation time, and finished on time.
They also did a good job cleaning up after the job was completed.

10 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Ervin. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

Highly recommending the Erie Home roof

Highly recommending the Erie Home roof, excellent product from sales to install, ask for Adam and Sarah in San Antonio and you won’t be disappointed!

8 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Julie. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Timely roof install after contract

Timely roof install after contract. Great job; clean up was done to perfection. Materials used were better than the average cheap install. I am confident that this roof will last 30+ years.

8 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, John. Thank you so much for leaving us an A+ review!

Rated 5 out of 5 stars

Professional service and peace of mind

Everyone we spoke to was professional and knowledgeable. We had a complete roof installation. They removed all the old roof and bad decking boards and completely replaced them. They installed a new metal shingle roof that has a 50 year warranty. It is expensive, but we won't ever have to worry about replacing our roof again. They cleaned up everything and I only found a few nails they missed. They were on time and the timeline for everything was clearly laid out.

We are very happy with the outcome and how our roof looks. Our neighbors have taken notice as well.

11 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Jen. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

So happy with our new roof

We replaced our roof with Erie Homes and could not be happier. It updated our home and the job was complete in 2 days! We have a 5800 sq foot roof! The whole crew were very professional and easy to work with.

23 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Teen. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

Very professional crew

Very professional crew. Showed up on time, answered all my questions, cleaned up thoroughly when completed. The metal roofing system by Erie Homes is outstanding! Totally changes the character and curb appeal of my home. Got lots of compliments and inquiries from neighbors about the new roof. Highly recommend the product and Natalie’s crew for installation. Well worth the investment!

8 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Edward. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Erie Home roofing

Erie Home did an amazing job on replacing my old slate roof with a stone-coated metal roof.
I’m very pleased with their work. Thanks Erie Home.

8 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Lisa. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Great experience with Erie home

Great experience with Erie home. Between the professionalism and speed the job was done in. Very happy with the way everything turned out looks like a whole new basement.

6 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Cody. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

Job well done

Job well done. Neat & clean. Good company.

19 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Walter. Thank you so much for leaving us an A+ review!

Rated 5 out of 5 stars

I was impressed by the efficiency & teamwork

I was really impressed with the quality of work- the efficiency-the cleanup & the team work performed by Erie Metals.
The crew arrived in my driveway @ 9:25AM-(15mins early) & pulled out @ 3:55PM My roof was completely done-the construction mess was all cleaned up & my roof looks amazing!I would definitely recommend Erie Metals !

6 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Marty. We are thrilled to learn that you had a positive experience with us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look