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Review summary

Created with AI, based on recent reviews

Considering 1,215 reviews, reviewers overwhelmingly had a great experience with this company, praising the quality of their service and products. Customers consistently highlight the professionalism and efficiency of the staff, noting their punctuality, hard work, and thorough cleanup after installation. Many appreciate the detailed explanations from sales representatives and the overall smooth process from start to finish. However, some customers also noted concerns regarding the pricing, finding it to be on the higher side, though many felt the quality justified the cost. A few other people also felt that the sales approach was a bit aggressive or that there were issues with the initial installation quality and subsequent cleanup.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, courtesy, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of materials used, such... See more

Product

People report positive experiences with the product, with many expressing satisfaction with their new roofs,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the cost of services, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erie fixed our garage roof and finally it is safe and dry again. They also fixed a joist or two that I didn't even realize were broken! The roof had a few holes in it after, I don't honestly... See more

Rated 5 out of 5 stars

Getting a new roof is a major investment. I did not want to do it on the cheap nor be taken advantage of. I made a great decision selecting Erie Home. From my initial meeting with a customer represen... See more

Company replied

Rated 5 out of 5 stars

I made the right decision when I chose Erie Home for my roofing project. A sales consultant and roofing specialist visited my home to consult with me and educate me on the damage to my roof, Erie Home... See more

Rated 5 out of 5 stars

Excellent job unbelievable workers they left the yard cleaner than when they found it … to be honest I didn’t care for the price but you get what you pay for … couldn’t be happier.. better materials a... See more


Company details

  1. Roofing Contractor

Written by the company

Across the United States, Erie Home is a leading home improvement and replacement contractor representing decades of experience while providing investment grade improvement solutions, direct to the homeowner. Lifetime warranty offerings and convenient, in-home financing options ensure that every homeowner we work with gets the most value for their investment. We're committed to providing an overall great customer experience making a project completed by us, your easiest home improvement project ever. Erie Home is proud to maintain high consumer ratings with Trust Pilot, Google, BBB, Guild Quality and listed as one of America’s Top 100 Roofing Contractors. Choose Erie Home for your next home improvement project and experience the difference for yourself. Our highly dedicated team is here to help you make your dream home a reality. Erie Home is also listed with Inc. 5000 as one of America’s fastest growing companies as well as a leading brand with the industry’s most widely used source, Qualified Remodeler.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very professional

Very professional, from beginning to end. Scheduling was clearly agreeable to my schedule, delivery of materials - was scheduled and delivered a day early, the day of installation - team began with knock at my door, "we're here!" They began the removal and installation.
You can Count on what they tell you, ask questions. Very good total experience!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

We were at the Bassmaster Classic Expo…

We were at the Bassmaster Classic Expo in Knoxville TN. This March and seen a booth advertising Erie Home roofing products. We were in need of a new roof at home and I was interested in Erie's Metal roof application it was different from other metal options. Gabriel their sales representative came to my home and explained everything in great detail. We decided to have them install their product The entire Erie team were a pleasure to do business with and installed the roof and cleaned up to my satisfaction. We highly recommend Erie Home.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The Erie Roofing guys did a great job…

The Erie Roofing guys did a great job on my new roof. They were professional and cheerful, were done in one day, and did an excellent job of cleaning up the property when they were done. I would definitely recommend to my friends.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Erie Home is an excellent choice for a new roof

Erie Home made our new roof installation an easy, professional process from start to finish. They answered all of our questions, explained everything that would be done verbally and on paper. We needed a new roof badly and they made sure the roof was repaired and installation was done right. We now have peace of mind that we have a high quality, severe weather resistant roof that is guaranteed to last with a 30 year warranty. Thank you for everything Erie Home. We will recommend you to everyone we know!

11 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Tracy. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

Erie was very professional and…

Erie was very professional and delivered on all their promises. Their work was great and on time. Very happy with my Erie experience.

25 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Ben. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

the installation crew was awesome

the installation crew was awesome. very professional and hardworking. everything they said they'd do was done and exactly how they said they would do it. 5 stars for sure. Greg and Josh were great

17 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi,Jim. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Erie's crew showed up on time from the…

Erie's crew showed up on time from the initial appointment to the installation. They honored the agreed upon price and did a great job. The roof looks good and they used quality material.

9 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Lisa. Thank you for taking the time to submit a review, we really appreciate it!

Rated 1 out of 5 stars

The company was horrible

The company was horrible. The guy they sent out to talk about the roof was nice but lied about the process and the material used for my roof. The people put my roof on in the rain splitted my wood under the shingles and said it was fine. Aver 60 percent of my shingles was not attached. I went on top of the roof to inspect and found at least 10 different things wrong with my roof. The replaced some of the wood and I had a bulge in my roof, an area that was domed, uneven edges, over 60 percent of the shingles not attached and other problems. It was a frustrating experience. Also, they made a mess and left a mess. It's been over a year and I'm still finding nails in my yard. I have tons of photos to show how horrible they were. At least the loan people were decent.

24 April 2025
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Donna. We appreciate your feedback. Don't hesitate to reach out to us at 800-684-4628 if you have additional details regarding your experience. We would love the chance to resolve any issues.

Rated 5 out of 5 stars

Erie Home roofing did an amazing job…

Erie Home roofing did an amazing job for us. They delivered everything they promised. The end product is beautiful. Glad we went with Erie Home. We would refer them again!

27 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Michele. Thank you so much for leaving us an A+ review!

Rated 5 out of 5 stars

I needed a new roof due to wind damage

I needed a new roof due to wind damage. The rep gave me a good offer and I liked the quality of the product. I had not yet received my insurance estimate so I used their financing. The coordination among the rep, the lender, and the project manager was amazingly seamless. Each part covered all bases and ensured I understood and was in agreement with terms and expectations.
Demand for roofs in the area was high due to recent storms but I was scheduled for 3 weeks later. A crew of 6 arrived at the appointed date and time - no delays. They used safety harnesses and the company provided equipment to make the job easier and faster such as a conveyor belt to move the shingles to the roof. They covered the perimeter of my house with tarp to protect my plants and then worked like a well-oiled machine to complete a complicated roof in 10 hours! Kudos to the crew manager for organizing and managing the crew and to the crew for a job well done! Clean up was thorough. They combed the yard with magnets (I assume) for nails and put all trash in a dumpster. The execution of the project was amazing to watch. Erie Home really delivered on the quality and speed they promised. I am very pleased.

20 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Marilyn. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

From the beginning when I called

From the beginning when I called, they were prompt in making an appointment and did a thorough inspection of the roof attic and top of roof. The two young men were very knowledgeable about the roof products and a pleasure to talk to. The roofing supply’s were delivered on March 25. The crew came on the 26th, friendly and so efficient. It’s a 4000 square ft roof and they completed the job in the early afternoon of the 27th. That included the wonderful job they did cleaning up and using magnets to pick up nails. Our insurance company was pleased with the quality of our new roof plus it has enhanced the appearance of our home. Very pleased with our choice of roofing company.

24 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Jane. We are thrilled to learn that you had a positive experience with us!

Rated 5 out of 5 stars

New roof installation

The staff from Erie from presentation to final walk through after roof was completed was very professional. They answered all our questions. And they promptly responded to all texts and phone calls. They completed our roof in one day,as promised. The quote for roof included repair of any damage they found without extra cost. The warranty for 30 years was very comforting. The product was excellent especially the water barrier. The product was directly from Erie. They provided all information we needed for our Home owners insurance.

16 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Nelson. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Erie Home was very professional…

Erie Home was very professional throughout the process. My roof looks great and now I don’t ever have to worry about it again.

20 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Richard. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Great job.

The installers arrived early and completed the job in one day.

17 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Noreen. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

Amazing start to finish

I made the apt and the guy came next day. Financing was difficult at first but they gave us great military rate and got us financing. They stripped the roor, replaced beams, and gor everything done in a day and a half. My roof is absolutely beautiful now and my AC is colder than ever. I can already tell huge difference with temperature in my house. 50 year warranty and 100 year lifespan means my kids wont have to replace in their lifetime that peace of mind is hard to beat! I'm so pleased with my cute little house.

16 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Shilah. Thank you so much for leaving us an A+ review!

Rated 5 out of 5 stars

Had our roof done by Erie

Had our roof done by Erie. The price was a little higher, however they use higher quality materials that I feel justified the cost. The job was done in one full day with the removal of the old shingles, the replacement of a few of the decking panels, two lengths of a heavier ice and water shield, new heavy duty rubber boots around the vents, new flashing and drip edge. After it was finished, they picked up everything and ran all around the house with a magnet to ensure there were no loose nails that were missed.

8 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Brendan. We are thrilled to learn that you had a positive experience with us!

Rated 5 out of 5 stars

The people representing Erie Home were professional and polite.

The people representing Erie Home starting with Tyler, Danny and Noah were so professional and polite that they made the experience feel like family was taking care of us. We are very pleased with a job well done!

9 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Dave and Sue. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Everyone from Erie Homes was friendly…

Everyone from Erie Homes was friendly and professional. The salesman explained everything and answered all my questions. The crew that installed my roof were exceptional! Polite, friendly and fast. The entire roof was done in one day and their clean up was beyond what I expected. They picked up every single nail and even picked up the old shingles in the yard that blew off during the winter. Definitely would recommend them.

11 April 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Kathy. These words go a long way, it motivates us to work even harder, thank you for the review!

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