Eric Robinson Solicitors Reviews 

609
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally professional, supportive, and explaining every single legal detail clearly throughout the entire process. Consumers consistently note that the overall service provided by the firm is extremely efficient, making complex property and legal matters feel very smooth, reassuring, and completely manageable. However, some people mentioned experiencing poor communication, unhelpful customer service attitudes, and frustratingly slow delays regarding response times. A small group of reviewers also noted a notable lack of support, poor organization, or disorganized handling of their important documents during critical transaction stages.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, efficiency, and helpful... See more

Service

Clients share positive opinions on service, noting professional and efficient experiences throughout property... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Users describe ambiguous interactions with response time, highlighting a split in customer experiences. Many... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received outstanding service from Chantelle. Very quick responses to all emails, a fast and accurate quote, keeping us updated at every stage and willing to chase third parties if they were dra... See more

Company replied

Rated 5 out of 5 stars

Ive recently used Chantelle Bennett from Eric Robinson Hedge End to sale & purchase a property. Chantelle & her assistant Megan did a brilliant job. Communication was excellent were always on hand to... See more

Company replied

Rated 5 out of 5 stars

I dealt with Michelle in the Conveyancing Dept. To say she is she is fantastic would be a vast understatement! I have worked with numerous solicitors over the years and never with one who was so... See more

Company replied

Rated 5 out of 5 stars

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

Written by the company

At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

609 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(609)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyers

We used Eric Robinson after being recommended by a friend. Previous to this, we were using another solicitor and were not getting anywhere with them. When we moved to Eric Robinson, we were met with professionalism and Chantelle was able to answer all of our questions and queries swiftly. She was able to put us at ease, and kept us up to date with any updates. Brilliant service from start to finish and we will be definitely recommending her and Eric Robinson again! Thank you!

20 March 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent Service

Excellent professional service for the sale of my brother’s flat and I was kept well informed throughout the process which was hassle free up to exchange of contracts.

18 March 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

Emma Gillespie was fantastic

Emma Gillespie was fantastic. She is really on top of everything, very responsive and a pleasure to work with.

1 February 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I’d like to say a big thank you to…

I’d like to say a big thank you to Donna and Greg for all the help during a very difficult time

18 March 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Donna and Greg.

Rated 1 out of 5 stars

Disappointed service

Have used Eric Robinson in bittern for quite a few years for legal purposes. I needed to sale my house. But my situation was more involved due my son owing half of the house, the declined their involvement. And that took two weeks for their correspondent.
I then contacted Eric Robinson in hedge end spoke to a solicitor she that would not be a problem. She agreed to phone to start the process. Only received a phone call after I raised my frustration.

13 March 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback. Having investigated your comments, we understand that the transaction was complicated, involving several parties and due to current workloads, you were advised that we do not have capacity to act. This is not a common occurrence, but we believe it the right decision to make when necessary so as to make sure a high standard of service is delivered to both exiting and new clients.

Rated 5 out of 5 stars

Our experience was excellent

Our experience was absolutely fantastic. We are so grateful and lucky to have Sylvia Garcia as our solicitor. She was very approachable from day 0 until the end. She managed to speed things up and helped us at all times.

We strongly recommend Eric Robinsons Solicitors. We had a very good experience with this company.

Again, thanks Sylvia for your hard work, your empathy and for being so kind and understanding.

Thank you very much !

19 February 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I used emma for a purchase recently…

I used emma for a purchase recently highly recommend good fast service.

24 February 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Sylvia Garcia

Sylvia Garcia. Professional Calm and detail orientated with your best interests at the forefront of the transaction.

28 February 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the Solicitor Sajith Pillai throughout my property transition. Great Service and Trustworthy Serivices. Transparency is the key merit for his services

Regards,
Umapathy

28 February 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.

Rated 5 out of 5 stars

The solicitor was very helpful

The solicitor was very helpful, competent and very easy to contact. She answered my questions and was always very prompt with her work - buying and selling a property is not a quick business but I never felt that I was being held up at our end. I was very pleased. I have used Eric Robinson before and I would certainly use then again.

13 February 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We really appreciate your positive feedback. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent advice in rewriting of wills

Excellent advice in rewriting of wills. Highly recommended

17 February 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We really appreciate your positive feedback. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Professional, polithe and very helpful

Chui Wah Choudhary has been excellent at every stage. She has kept us informed all the way through the process and has been unfailingly polite and helpful has been excellent at every stage. My wife and I are very grateful for her professional service.

17 February 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chui. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Terry Campbell for some land registry matters, and I couldn't be more impressed with the service provided. From start to finish, they were highly professional, knowledgeable, and approachable. They guided me through the process with clear communication, ensuring I fully understood each step along the way.

14 February 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Terry. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Safe hands through a stressful life event

We were purchasing a property from an elderly couple and found that information was difficult to obtain. Our Eric Robinson Solicitor, Sylvia was excellent at communicating and managed to obtain information to solve the problems we came across.
Sylvia was always helpful and professional on the numerous times we contacted her.
I will say that our Eric Robinson Solicitor felt like a safe pair of hands to help us navigate through one of the most stressful life events

5 February 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

We recently instructed Sylvia Garcia of Eric Robinson

We recently instructed Sylvia Garcia of Eric Robinsons in the sale of our property. Sylvia was fantastic from start to finish. She was helpful, polite and very efficient. Her services were above and beyond. We definitely recommend Sylvia for your coveyancing matters and will certainly instruct her again in the future.

7 February 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

Rated 2 out of 5 stars

A Curates Egg

Contracted with Eric Robinson for probate work through their Lymington Office and conveyancing work through their Hedge End Office. The former was excellent and I would not hesitate to recommend them. The latter was very disappointing. Communication was poor to non existent. I am not entirely sure why but I got the impression staff were rarely in the office and that they were probably also understaffed even though they were keen to bid for the work. They urgently need to agree some form of working protocol with their clients to manage expectations. Overall the lack of communication made the whole process far more stressful than I should have been. Would certainly never use them again and cannot recommend.

20 December 2024
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback.
We thank you for your positive review about our Probate Service and are pleased that you received an excellent service which you would recommend to others.
We are are disappointed to receive your review about our Conveyancing Service as we place great importance on client service and are proud to have 100s of 5* reviews. However, we note that you personally did not instruct this firm and were not our client in respect of this transaction.
Further, we do provide a robust complaints procedure which provides opportunity to address concerns raised and, where necessary, provide a solution. We note that our client has not raised any concern and has not engaged in this process.
Having read your review and spoken with the case handler acting, we do not agree that your review fairly reflects the facts. In any case, we are sorry that our service did not meet with your approval and reiterate that we do have a complaints procedure which a client can use, and which can be found on our website.

Rated 5 out of 5 stars

Leigh Burwood was excellent.

Leigh Burwood was excellent. She did everything she said she would within the time frame. She was calm and reassuring at a very difficult time. I would definitely recommend her.

3 February 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Leigh. We look forward to working with you again in the future.

Rated 5 out of 5 stars

It was a very nice experience with Eric…

It was a very nice experience with Eric Robinson. Thank you

23 January 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

excellent service

Victoria kept us updated throughout the whole process of providing a POW , she is an excellent communicator.

10 January 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Victoria. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Thank you Sajith Pillai from Eric…


Thank you Sajith Pillai from Eric Robinson's solicitor for his exceptional legal service through out the journey of my purchase. This is the second time with Sajith Pillai as my solicitor. He is friendly supportive and very efficient member of your team.
Sajith was very professional and well coordinated in every stage of my home purchase .Once again thank you Sajith Pillai and your team . Wishing you all success.
Regards Jini Varghese

24 January 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.

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