Ergobaby Reviews 

Their customer service is shocking, I called this number 0203 318 6204 to enquire about my parcel that had gone missing only to be met with a recording saying they have high call volumes at the moment and call back later then the line went dead.
I tried numerous emails and used the instant chat only to be avoided, they kept saying they would contact me and they didnt. I ordered the replacement part for my sling on 3rd April and it's now the 14th April and still nothing. Would have been easier to use Amazon. Think I will call my bank today to return the money as they are ignoring all forms of communication.

I have a velcro baby who hates baby carriers. I saw this type of sling and after a thorow research it turned out that Upsie sling carrier by Ergobaby is the only one suitable for babies from 6 months. IT IS a game changer. Thank you!

The product was delivered very quickly and accurate. It fits perfectly and the stroller looks like new.

Really beautiful products, easy website to use and quick delivery, thank you!

Order number not recognised when trying to return item and no response from customer service.

Built and finishings are of good quality. Ergonomically comfortable for parent and child. No discomfort during wear, no back pain afterwards.

I want to return my items but return label creation not possible. I tried to call and write customer service without success

Product is 10/10

Good communication

I was really happy with the communication and fast delivery from Ergobaby. The package arrived safely and in excellent condition

Very poor customer service and experience. I have received my order partially and couldn’t reach customer support nether through email or phone.
It’s very frustrating!

We got the ergo baby Highchair and we are very disappointed with it. Our small baby who is now 8 months old still doesn’t fit the Highchair. The bucket seat is too big for any baby starting solids. So the posture is terrible for them as they fall back and slouch over the high tray. Putting towels can help somewhat but it is very frustrating to be trying to adjust and pad and clean all the towels daily. You can’t just sit her in the chair and have her ready. The tray is also very difficult to remove and can only be done with 2 hands which is then a danger for making sure baby doesn’t slip through while trying to take it off. Especially sicnce the baby doesn’t have a good fit with the huge seat threat designed. I wish I didn’t buy this or had a solution for the malfunction of the seat that does not promote good eating posture. Do not recommend this high mohair at all

Was a best decision ever to buy the stroller from this brand 💯 / 💯

The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it is a little bit tricky to adjust all the straps and I find it a little troublesome to close the strap on the back

Informed of shipping delay after order. No phone line in action. 7 day TARGET response time on emails!!!! I just want to cancel my order since the shipping times given at time of ordering have been changed and I will be on holiday (which I needed the carrier for and won't be home to recieve). Cancellations not allowed- despite them changing their delivery terms after order which to be honest is incredibly underhand. You have to email to REQUEST a return then they can take a further 7 days to respond then they AIM to refund in 14 days. It is an incredibly scammy way to run a business. How hard is it to ship a very limited number of items? I wish I had checked reviews first. My order went via The Tula Baby website but the customer service and emails are from Ergobaby.

Comfortable carrier. My baby likes it.

I loved it the moment I tried it. I could feel the great difference between ergo baby carrier and other carriers I tried. I was no longer feeling uncomfortable carry my baby and I could see my baby loving it too. It's great because I could no longer feel the baby's weight on my hips and shoulders and because my baby feel comfortable in it too. Mind you my baby is a heavy little girl, so I totally recommend it. However, I wish they had stores and a website selling across Africa because I had to order from Europe and had my brother send it to me from France. I can imagine how hard that is going to be for people who have no one in Europe to do that for them.

Replacement part for our sling came with free delivery and works perfectly. Very friendly company.

Quality product. Fast shipping