The product is amazing but postage was slow
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Sold me one buckle replacement for £5, which is obscenely expensive. At least sell a pair since there are 2 similar buckles or bill items separately from delivery fee. The good thing is that the ne... See more
Have order a stroller harness , as lost a piece from the original one ( grey colour). On the website is only grey colour harness option, as it is the stroller but received a black one … You can s... See more
Poorly packaged and the brand new seat pad is covered in glue from an open packing envelope that didn't fit. It was stuck to the seat and won't wash off. It's really disappointing that they couldn'... See more
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2.8
Average
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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Recommend to everyone
We bought an Ergobaby Omni Breeze in 2022 and used it pretty much every day with both our babies well beyond the age of one. We have found it comfortable and easy to use, even over long periods of time, often with the babies in the carrier all day. Recently we broke one of the buckles on the carrier and were thrilled that we could buy a replacement for £5 including postage from Ergobaby, and could continue using the carrier. We recommend the carrier to everyone who is about to have a baby and were we having another, would continue to use it.
7 January 2026
Item lost in transit and only confirmed…
Item lost in transit and only confirmed after second message about delay. Great effort to make up for the difficulty subsequently
19 January 2026
Reply from Ergobaby UK
Dear Stephen,
Thank you for sharing your experience with us.
We are truly sorry to hear that there was an issue with your delivery. We sincerely understand how frustrating it must be to wait for a product.
It seems that you have already received our customer care team's assistance, and we would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible but we are sorry that we have failed you this time.
Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Poorly packaged and the brand new seat…
Poorly packaged and the brand new seat pad is covered in glue from an open packing envelope that didn't fit. It was stuck to the seat and won't wash off. It's really disappointing that they couldn't be bothered to take the smallest amount of care.
8 January 2026
Reply from Ergobaby UK
Dear Erin,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating experience. We understand how important reliable service is, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Still don't have my delivery order 20…
Still don't have my delivery order 20 days ! Tnx
7 January 2026
Reply from Ergobaby UK
Dear Katarina,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating delivery experience. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Ungortunatle I can't give 5 stars…
Ungortunatle I can't give 5 stars because my package didn't come from 19/12/2025 and now we have 05/01/2026. Asking for refund and still don't have a answer
22 December 2025
Reply from Ergobaby UK
Dear Malgorzata,
Thank you for sharing your experience with us.
We are truly sorry to hear that there was an issue with your delivery. We sincerely understand how frustrating it must be to wait for a product.
It seems that you have already received our customer care team's assistance, and we would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible but we are sorry that we have failed you this time.
Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Came really late and box was damaged !
11 December 2025
Reply from Ergobaby UK
Dear Marium,
Thank you for sharing your experience with us.
We are truly sorry to hear that there was an issue with your delivery.
Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Overpriced spare
Sold me one buckle replacement for £5, which is obscenely expensive. At least sell a pair since there are 2 similar buckles or bill items separately from delivery fee.
The good thing is that the new buckle does easily fit in, and the old one just needs to be smashed into bits to remove.
8 December 2025
Great product
Great product, can withstand Scottish downpours and keep my baby dry and warm. Easy to attach, fits well.
30 October 2025
It is comfortable and is well designed
It is comfortable and is well designed. My back is saying thank you.
I started to use it more often after baby could hold her head. When she was a newborn, this carrier felt bulky. Now she is loving it.
21 May 2025
Wrong stroller harness colour!
Have order a stroller harness , as lost a piece from the original one ( grey colour).
On the website is only grey colour harness option, as it is the stroller but received a black one …
You can say it has nothing to do with the stroller, completely different colour… a bit disappointed…
8 October 2025
Excellent service
Excellent service. Quick dispatch and delivery. One happy customer
1 September 2025
Easy to order and easy to use
Easy to order and slightly late delivery but that was ok. Easy to use !
25 August 2025
Worst shopping experience, no customer service
This company is the worst to buy from. They’ve never delivered my order, and when I complained, they blamed the courier. However, I could see on the tracking that the courier was waiting for confirmation to pick up the parcel. There’s no customer service, and you have to communicate via email, which they only respond to when prompted.
15 August 2025
Replaced buckle
They responded to my query promptly and the product I needed was delivered very quickly
29 July 2025
Reply from Ergobaby UK
Dear customer,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that your order arrived promptly and that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Reply from Ergobaby UK
Dear Chloe,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that our product and our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a positive experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Mesh material does not support weight to fullest
The mesh material of this product should be avoided as it’s not too firm and does not hold the baby as the original material does. Costs way more than it’s worth
11 August 2025
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