Ergobaby Europe Reviews 227

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, comfort, and ergonomic design for both parents and babies. Many people highlight the excellent delivery service, describing it as incredibly fast and reliable, often exceeding expectations. However, some people were dissatisfied with aspects of their order and customer service. Issues included price drops shortly after purchase without adequate compensation, difficulties with tracking orders, and delays in receiving items, particularly spare parts. A few reviewers also reported challenges reaching customer support or receiving conflicting information.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the high quality and ergonomic... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

Order

Consumers have mixed experiences with ordering. Many reviewers praise the ease of ordering and fast delivery,... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the strolle... See more

Rated 5 out of 5 stars

I am happy with the stroller—it has everything I need: a decent canopy, ventilation when reclined (very few models have that), suspension on all four wheels, two handlebar positions, a near-flat... See more

Company replied

Rated 5 out of 5 stars

My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing i... See more


Company details

  1. Baby Store

Written by the company

Aus dem eigenen Bedarf als Mutter heraus hat Karin Frost sich daran gemacht, die ultimative Babytrage zu entwickeln. Ihre Vision war es, eine Babytragehilfe zu entwickeln, die die Entwicklung der kindlichen Wirbelsäule unterstützt und gleichzeitig das Gewicht des Kindes auf die Hüften und Schultern des Tragenden verteilt und somit Rücken und Nacken entlastet. Sie ließ andere Eltern ihr Produkt testen und verbesserte es so lange, bis es allen Ansprüchen genügte und ihre Vision 2003 mit dem ersten Modell der Ergobaby Komforttrage Wirklichkeit wurde. Die erste Original Ergobaby Komforttrage war aus 100% Baumwolle, der Stoff wurde hergestellt in einer Firma, die Karins Vorstellungen von Arbeitsbedingungen und Werten entsprach. Das maschinenwaschbare Modell umfasste einen mit Neoprenschaum gepolsterten Hüftgurt, mit dichtem Schaum gepolsterte Schultergurte sowie eine verstellbare Kapuze um den Kopf des schlafenden Kindes zu stützen. Zu Beginn wurde die Ergobaby Komforttrage nur über die eigene Website verkauft, doch der Erfolg kam schnell und mittlerweile sind die Ergobaby Komforttragen im Fachhandel und in Onlineshops weltweit erhältlich. Mit wachsendem Erfolg der Ergobaby Original Komforttrage hatte Ergobaby immer stärker das Bedürfnis, den Kunden neben dem Standardmodell gleichzeitig auch eine Variante der Komforttrage aus Stoffen aus kontrolliert biologischem Anbau und nachhaltigen Fertigungsverfahren anzubieten - die Geburtsstunde der Ergobaby Organic Kollektion. Im Jahr 2007 reiste Karin Frost nach Indien, um die in Frage kommenden Fabriken persönlich zu besichtigen, sich vor Ort die geeignetste Fabrik auszuwählen und sicher zu stellen, dass alle Produktionsstätten die Fair Labour Standards erfüllen. Der Stoffhersteller, der die Stoffe für die Ergobaby Organic Kollektionen liefert, war das erste Unternehmen Indiens, das im Jahr 1996 eine Öko-Zertifizierung erhalten hat. Bis zum heutigen Tag hat sich die Ergobaby Produktpalette stetig erweitert um den Bedürfnissen aktiver Eltern gerecht zu werden. Von technologiebegeisterten Sportlern bis hin zu modebewussten Karrierefrauen - für jeden bietet Ergobaby das passende. Fragen? Wir helfen ihnen gerne! Rufen Sie uns an: +49 40 4210 650 Erreichbarkeit unserer Kundenbetreuung: Montag bis Freitag 09:00-17:00


Contact info

4.2

Great

TrustScore 4 out of 5

227 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience!

Had a failed delivery (not Ergobaby’s fault!). The contact with customer support was great, very understanding and quick!

Had a fast delivery with the 2nd attempt!
The embrace carrier is amazing, very easy and fast in use! My daughter loves it! She likes to be carried around frontal and backwards. It makes her sleepy when she needs to be and happy by looking around when she’s awake!

30 April 2026
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Reply from Ergobaby Europe

Thank you so much for your kind words! 😊 We're absolutely thrilled to hear we could help. Enjoy the product – we hope it brings you tons of joy! 🎉👶

Rated 5 out of 5 stars

Excellent product

Excellent product, the only design flaw is related to the fact that side straps and buckles are located directly on the breast which is not very practical for lactating women and might cause some discomfort.

27 March 2026
Rated 5 out of 5 stars

Top reliabilty

We oreder some parts for our carrier and had them delivered within 48h!

31 March 2026
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Reply from Ergobaby Europe

Thank you so much for your feedback! 😊 We’re glad to hear that the parts arrived that quick!

Rated 1 out of 5 stars

The price of the bag dropped by €70 on…

The price of the bag dropped by €70 on the very same day I placed the order, which is quite significant. However, customer service only offered a 15% discount on a future purchase and refused to provide an online store voucher that would at least partially cover the difference.

Do they really think I would spend more of my money after such an experience just to get a 15% discount? That feels like a mockery.

Unfortunately, I am very disappointed with your brand.

17 March 2026
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Reply from Ergobaby Europe

Dear Ieva

Thank you for sharing your experience with us.

We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience.

We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. If there's anything else we can do to make things right, please don't hesitate to let us know.

Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Upsie sling carrier by Ergobaby

I have a velcro baby who hates baby carriers. I saw this type of sling and after a thorow research it turned out that Upsie sling carrier by Ergobaby is the only one suitable for babies from 6 months. IT IS a game changer. Thank you!

30 March 2026
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Reply from Ergobaby Europe

Dear Adi,

Thank you so much for taking the time to share your experience with our Upsie!

We're thrilled to hear that your little-one loves it! We're always trying our best to design products matching parents' needs.

We appreciate your recommendation and look forward to serving you again in the future.

Thank you again for your kind words and for choosing Ergobaby!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Fast delivery great quality

The product was delivered very quickly and accurate. It fits perfectly and the stroller looks like new.

26 March 2026
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Reply from Ergobaby Europe

Dear Marija,

Thank you so much for taking the time to share your experience with our fast delivery service!

We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Great front facing carrier

Built and finishings are of good quality. Ergonomically comfortable for parent and child. No discomfort during wear, no back pain afterwards.

9 March 2026
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Reply from Ergobaby Europe

Thank you so much for your feedback! 😊 We’re glad to hear you’re happy with the quality and that it’s comfortable for both you and your child—no back pain is exactly what we aim for! 💛

Rated 1 out of 5 stars

No feedback from customer service

I want to return my items but return label creation not possible. I tried to call and write customer service without success

23 March 2026
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Reply from Ergobaby Europe

Hello Valentina,

Thank you for sharing your experience with us.

We are deeply sorry to hear you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.

We sent you an email just now, to make sure that we assist you as soon as possible.

Thank you for your feedback and we hope to have the opportunity to help you soon.

Best regards,

Your Ergobaby Team

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service and experience. I have received my order partially and couldn’t reach customer support nether through email or phone.
It’s very frustrating!

19 March 2026
Rated 2 out of 5 stars

Do not recommend their Highchair at all.

We got the ergo baby Highchair and we are very disappointed with it. Our small baby who is now 8 months old still doesn’t fit the Highchair. The bucket seat is too big for any baby starting solids. So the posture is terrible for them as they fall back and slouch over the high tray. Putting towels can help somewhat but it is very frustrating to be trying to adjust and pad and clean all the towels daily. You can’t just sit her in the chair and have her ready. The tray is also very difficult to remove and can only be done with 2 hands which is then a danger for making sure baby doesn’t slip through while trying to take it off. Especially sicnce the baby doesn’t have a good fit with the huge seat threat designed. I wish I didn’t buy this or had a solution for the malfunction of the seat that does not promote good eating posture. Do not recommend this high mohair at all

2 April 2026
Unprompted review
Rated 5 out of 5 stars

100/100

Was a best decision ever to buy the stroller from this brand 💯 / 💯

12 March 2026
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Reply from Ergobaby Europe

We’re so happy to hear that you love your stroller! 🌟 Thank you for sharing your experience. Wishing you and your little one many wonderful adventures together! 👶🛒💛

Rated 4 out of 5 stars

The Babycarrier is quite comfortable…

The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it is a little bit tricky to adjust all the straps and I find it a little troublesome to close the strap on the back

18 March 2026
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Reply from Ergobaby Europe

Thank you for your review! 💛 We’re so happy the carrier is comfortable and ergonomic for both you and your baby. To help with adjusting the straps, we have some helpful videos on our website 🎥. Enjoy your carrier! 😊

Rated 5 out of 5 stars

I loved it the moment I tried it

I loved it the moment I tried it. I could feel the great difference between ergo baby carrier and other carriers I tried. I was no longer feeling uncomfortable carry my baby and I could see my baby loving it too. It's great because I could no longer feel the baby's weight on my hips and shoulders and because my baby feel comfortable in it too. Mind you my baby is a heavy little girl, so I totally recommend it. However, I wish they had stores and a website selling across Africa because I had to order from Europe and had my brother send it to me from France. I can imagine how hard that is going to be for people who have no one in Europe to do that for them.

29 December 2025
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Reply from Ergobaby Europe

Thank you so much for your kind words! 💛. It’s always wonderful to know our quality brings joy. We hope you’ll enjoy your baby carrier as much as we enjoyed creating it! 👶✨

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