Ergeon Reviews 

357
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the smooth virtual quoting process, noting that fencing projects are completed efficiently and professionally in just one day. Consumers truly appreciate the detailed explanations, constant updates throughout the entire installation, and beautiful final results that significantly enhance their outdoor living spaces. However, some reviewers were not happy with communication issues, mentioning delayed responses, unreturned messages, and last-minute scheduling changes. A few other people also felt that certain team members were unhelpful or canceled appointments unexpectedly before the project could begin.

What people talk about most

Staff

Reviewers express widespread satisfaction with the staff, frequently praising project managers and installers... See more

Service

Customers consistently note positive experiences with service, highlighting punctual, courteous work crews... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful staff members who... See more

User experience

People report positive experiences with user experience, highlighting professional installers and convenient... See more

Product

Customers had positive experiences with product, frequently highlighting the beautiful design and sturdy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ergeon was very friendly, well informed with all questions asked of him. He made sure to work with me on giving me several prices for different ways that I could have the fencing job done. He was... See more

Rated 5 out of 5 stars

We have had a great experience with Ergeon. Our project manager, Radica, did a wonderful job. She kept in constant communication with us every step of the process and is very knowledgeable and helpful... See more

Rated 5 out of 5 stars

The estimate process was amazing for someone who has an incredibly busy schedule. Pedro was top notch. Addressed all of my concerns and made the process seamless. Provided me with a quote on the spot.... See more

Rated 5 out of 5 stars

The communication was great throughout the entire process. The contractors they used were professional and completed the job in one day. I will use Ergeon again. Steve Lancaster


Company details

  1. Fence Contractor

Written by the company

We are building the most customer-friendly outdoor construction company. Our services include wood, chain link, and vinyl fence installation, wood fence repair, fence staining, artificial grass installation and landscape design. Our tech allows anyone to design and customize their project quote online to meet their budget and needs. Our responsive team of experts offers end-to-end project support to deliver the best value for customers. The Ergeon process makes every project transparent and hassle-free.- and over 20,000 homeowners are enjoying the outdoor spaces we've built for them! Now with over 8,000 public reviews at an average rating of 4.7, we have expanded to cover more than 32 million households.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

357 reviews

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No recent history of asking for reviews

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4.5

All reviews

(357)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

The entire process was excellent

The estimate process was excellent. We did it virtually. Everything was measured perfectly. The guy was on time when he came to do the work they scheduled it quickly. The fence was put in and the cleanup was immaculate. Highly recommend guys were polite and friendly. The company was quickly to answer any of my questions.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy!

Booking was fast and easy. Price was right. Communication was strong. Fence looks good. Crew was polite.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

I had the best experience the way he…communicate

I had the best experience the way he heard what i wanted he wrote it up he explained what the process will be how long. I like when people explain things to me and I understand it. The company in my eyes did everything possible to make me happy. They followed up with me making sure I was satisfied and I love my fencing.

23 September 2026
Unprompted review
Rated 1 out of 5 stars

GO LOOK ELSEWHERE READ THIS FIRST

I am warning anyone, please read this review FIRST prior to attempting to use Ergeon as your fence company, Me & My wife's biggest mistake was going with the first fencing company we googled and we thought this company was good due to all the 5 star reviews. We were looking to get a Vinyl Fence built in the summer, this was going to roughly a $12k project by the way. The Zoom inspection went great, however once we got our Ergeon agent Keneth assigned is where it went downhill, they first incorrectly submitted the permit application our city's village as opposed to our county we lived in, which we told them they need to submit to the county. Ill keep this short & sweet but lets just say 4 months without any communication & automated text messages went by with no updates, when I called & emailed multiple times, we got no response, only when I called and requested to speak to a manager was our rep "now made available" which I told him how displeased I was with the service, he told me he would provide me weekly updates, never happened. To all of a sudden a week ago we recieve an email saying to get this permit notary done. Summer is over, this was a summer project, 3-4 months with no communication occured. Then we had a gentlemen named David reach out to us and acknowledge they dropped the ball and it wasnt right and then offered a $500 discount on the project and called us 3 days straight and left us voicemail trying to push the project through, probably because he realized how much money this project was. You could do this project for free and I still wouldn't have chosen you guys, first impression says it all, and me and my wife were treated as customers that our project did not matter. They will simply just scam you the initial $124-$150 to get this "project" started, I requested a refund since we are cancelling the project and are not deciding to use Ergeon, lets see how that refund goes, if they live up to being true scam artists or not.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Pedro-

Pedro-
Was outstanding. He is a great communicator, if the decision was just customer service…Pedro would have won.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

The installation was great

The installation was great. It was completed in a timely fashion. The installer was very professional and answered all questions. His name was Tao he really did a great job. I would recommend him and the company to anyone who needs fencing work done.

25 September 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Getting them to schedule an appointment was like pulling teeth. We waited a month after our consultation to actually get them to come out. Once they did, they damaged our septic and started by blaming us, saying "we couldn't have known," despite working next to a ventpipe. When we threatened to get a lawyer, all of a sudden they wanted to go 50/50, for something they damaged! Maybe instead of blaming the customer, you could use a bit more due diligence before you dig!

The only positive thing we can say is the project manager, Kimberly was amazing! She was exceptionally professional and very prompt and communicative. You need more people like her!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Darcy was a pleasure to work with

Darcy was a pleasure to work with. Very pleasant, knowledgeable and clear in all the information he gave me. His suggestions were also a big help. I will gladly recommend him & the company to others. Thank you Darcy for your professionalism and excellent customer service. A credit to the Ergeon organization. Many blessings.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Estimate service on the fly!

The estimate process was amazing for someone who has an incredibly busy schedule. Pedro was top notch. Addressed all of my concerns and made the process seamless. Provided me with a quote on the spot. I would highly recommend this process.

20 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The contractors arrived on time. They were kind and courteous. They laid out all of the equipment they needed in a neat and orderly manner
The project from start to finish was done in 4/1/2 hours. After job was completed they clean up their equipment and excess wood and dirt. Left my yard neat

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Very friendly and professional. Worked diligently to complete the install in 2 days.
The entire process from estimate through completion was flawless.
I would highly recommend Ergeon!!!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

The virtual visit was excellent and…

The virtual visit was excellent and very convenient. We use the camera and satellite to see my property. Afterwards there was a 3d rendering to show me how things would look in my space: super cool! Pedro handled my call excellently. Answer questions and made adjustments to my specificications. Very pleasant experience!!

21 September 2026
Unprompted review

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