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Equity Release Advice Reviews 

508
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for providing clear, thorough explanations and extremely prompt responses to all financial inquiries. Many individuals deeply appreciate the professional and friendly advisors who take time to listen and make them feel completely at ease throughout the entire process. Some reviewers were not happy with occasional communication delays, missed callbacks, or navigating personal situations requiring extra reassurance during stressful moments. Despite these minor drawbacks, the overwhelming overall feedback remains exceptionally positive, with consumers consistently recommending the professional service for reliable and trustworthy guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting advisors who are polite,... See more

Customer service

Consumers find customer service to be positive, highlighting that advisers and call handlers are very... See more

Service

Reviewers mention positive feedback about service, noting fast response times, professional staff who explain... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt replies and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You put us in touch with a financial advisor who was absolutely brilliant. He listened to what we wanted, explained thoroughly everything and gave us multiple options based on our needs and individual... See more

Company replied

Rated 5 out of 5 stars

Very quick response. Ashley very friendly. Asked questions and explained how it worked. Was always available if I had any questions . I would recommend him to anyone looking for advice for Later Li... See more

Company replied

Rated 5 out of 5 stars

Rachel was professional, friendly and knowledgeable. She took time to listen to me and explained the process throughly. I am glad I chose this company for the advice I needed and would definitel... See more

Company replied

Rated 5 out of 5 stars

Very prompt at getting in contact and then putting me in touch and setting up with a financial advisor who has lots of experience in this area. Very satisfied thank you 😊

Company replied


Company details

  1. Non-Bank Financial Service

About Equity Release Advice

Written by the company

Equity Release Advice is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(508)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite and professional

The advisor was polite and professional and friendly. He explained things very clearly.

7 October 2026
Equity Release Advice logo

Reply from Equity Release Advice

Good evening,

Thank you for your feedback. It’s great to hear our team was friendly and professional and explained things clearly when connecting you with an adviser.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very informative

They arranged for an advisor to call us.
We had a 30 minute call booked.
The advisor was very helpful and gave us all the information we needed.
All our questions were answered and a detailed report was sent to us.
There was no pressure and would feel happy to contact them again if we decided to go ahead.

7 October 2026
Equity Release Advice logo

Reply from Equity Release Advice

Good evening,

Thank you for such a detailed review. It’s good to hear your call with the adviser was well organised, that all your questions were answered and that you never felt pressured. We’re glad the introduction worked well for you.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

James was pleasant and easy to talk to…

James was pleasant and easy to talk to and I felt assured and not judged.

6 October 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Kevin,

Thanks for your review. It’s lovely to hear the conversation felt easy and that you felt reassured.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very helpful

6 October 2026
Equity Release Advice logo

Reply from Equity Release Advice

Good evening,

Thank you for your feedback. It’s great to hear you found us helpful.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very reassuring

Very reassuring

6 October 2026
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Reply from Equity Release Advice

Hi Belinda,

Thanks for your review. It’s good to hear you found the experience reassuring.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Will was very helpfull and nade ne feel…

Will was very helpfull and nade ne feel at ease

5 October 2026
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Reply from Equity Release Advice

Hi Susan,

Thank you for taking the time to leave a review. It's lovely to hear our team was helpful and made you feel at ease.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very quick response from first enquiry

Very quick response from first enquiry. Very friendly and polite on the phone and answered all of my questions. The entire process was explained and made me feel at ease.

2 October 2026
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Reply from Equity Release Advice

Hi Ian,

Thanks for sharing your feedback. It's great to hear our team responded quickly and that the call felt friendly and polite. We're glad you came away feeling at ease.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

The staff was very helpful for me and…

The staff was very helpful for me and they were listening to what I was saying they were explaining everything to me about what will happen when Martin will ring me up on Tuesday afternoon to explain what equity is and to see what quotes I can have

2 October 2026
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Reply from Equity Release Advice

Hi Julie,

Thank you for your review. It's good to hear you felt listened to and that our team made it clear what to expect from your upcoming call with the adviser.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

Prompt professional response

Prompt professional response

28 September 2026
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Reply from Equity Release Advice

Hi Rachel,

Thanks for the review. It's good to know our team came across as prompt and professional.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

The young man

The young man, James, was wonderful, taking time to listen to what I had to say, giving me the appropriate information I asked for. Generally I received a first rate service.

28 September 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Dorothy,

Thank you for such kind feedback. It's wonderful to hear our team took the time to listen and that you were happy with the service overall. We'll be sure to pass your comments on.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Helpful and quick with handling my…

Helpful and quick with handling my initial call. Appointment with an Equity Release Specialist made very quickly too.

23 September 2026
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Reply from Equity Release Advice

Good afternoon,

Thanks for sharing your experience. It's great to hear your call was handled quickly and that an appointment with an adviser was arranged without delay.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very helpful.

Very helpful, knowledgeable and friendly. 1st contact Very positive.

23 September 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Gavin,

Thanks for the lovely feedback. It's great to hear your call with our team felt friendly, helpful and positive.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars
Equity Release Advice logo

Reply from Equity Release Advice

Hi Lynn,

Thank you for leaving a review. It's good to hear the process felt quick and easy and that our team was courteous throughout the call.

Many thanks,
The Equity Release Advice Team

Rated 4 out of 5 stars

Agent was very polite and clear in…

Agent was very polite and clear in explaining.

14 September 2026
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Reply from Equity Release Advice

Hi Jatinder,

Thanks for your feedback. It's great to hear our team was polite and kept things clear. Keeping things straightforward while connecting people with a financial adviser is always our aim.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Excellent Professional service

Excellent Professional service
The representative was extremely knowledgeable and supportive gave me 100% information and advice.
Matt is a credit to your organisation

10 September 2026
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Reply from Equity Release Advice

Hi John,

Thank you so much for this lovely feedback. It's great to hear you found our service professional and that the adviser we connected you with was knowledgeable and supportive.

We'll be sure to pass your kind comments on.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very professional ease of exploration …

Very professional ease of exploration to information needed very good communication.

9 September 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Steven,

Thanks for taking the time to leave a review. It's good to hear you found the process easy to navigate and the communication clear throughout.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Quick clear response great customer service

Quick clear response set up free advice appointment so I know all options available to me customer service was first class nothing too much trouble

4 September 2026
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Reply from Equity Release Advice

Hi Margaret,

Thank you for your kind words. It's great to hear our team responded quickly and got your appointment set up with an adviser so you could go through your options. We're glad the service felt first class throughout.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very reassuring

Very reassuring, professional and very clear. Gave me good information.
Response time was done very quickly
I would most definitely recommend your service. It is a very difficult time being separated and I felt this call to be very reassuring

2 September 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Anne,

Thank you for sharing this. It's good to hear you found the call reassuring and the information clear during what sounds like a difficult time. We're glad our team were able to make the process feel comfortable whilst connecting you with an adviser.

Best wishes,
The Equity Release Advice Team

Rated 4 out of 5 stars

A freindly discussion which i found…

A freindly discussion which i found informative and interesting.

2 September 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Colin,

Thank you for your feedback. It's great to hear you found the discussion friendly and the process interesting to go through.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Answered immediately and sounded professional

Answered immediately and arranged an appointment for 2 days time. Helpful and friendly.

1 September 2026
Equity Release Advice logo

Reply from Equity Release Advice

Good afternoon,

Thank you for your feedback. It's great to hear our team were able to get back to you quickly and get an appointment arranged so soon. We're glad you found them helpful and friendly.

Many thanks,
The Equity Release Advice Team

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