Ordered camp lights over 3 weeks ago
Ordered camp lights over 3 weeks ago. Nothing received. Tracking number not working. Emailed 2 days ago and no response. Starting to think I’ve been scammed.
15 March 2026
Unprompted review
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3.0
Average
11 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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Either crooks or totally incompetent
I ordered a product from Equipery on 26December. I have not had any confirmation of order to date, despite sending them a request on 3 occasions. My bank confirms that they have taken payment for this product.
I would never again deal with this company.
2 January 2026
Unprompted review
Reply from Equipery
Hello Anthony,
We’re sorry to hear about your frustration and would like to clarify the situation.
Your order was placed on 26 December and dispatched the very next day (27 December). As stated clearly on our website, delivery takes 5–7 business days after dispatch, and your parcel is currently within the UK, expected to arrive within 1–2 business days.
The reason you did not receive order confirmation emails was due to a typographical error in the email address entered at checkout. Our system automatically sends confirmation and shipping emails for every order, and multiple emails were successfully sent — unfortunately to an incorrect address.
Once this was identified, we corrected the email immediately.
We always aim to provide transparent communication and timely delivery, and we’re confident your order will arrive shortly.
Kind regards,
Equipery Team
Received part of order after 3 weeks…
Received part of order after 3 weeks and still not delivered the two charge packs (for Christmas presents). Tracking comes up in Chinese so nothing reassuring there. I think I’ll avoid in future.
12 December 2025
Unprompted review
Reply from Equipery
Hi,
Thank you for your feedback, and we’re really sorry to hear about your experience — especially as the items were intended as Christmas gifts.
We’d genuinely like to resolve this for you as quickly as possible. Please contact us directly at info@equipery.com
with your order number so we can assist immediately.
If the missing charge packs are currently in stock, we can send them via our express shipping service. We offer guaranteed delivery within 1–3 business days, and we are confident this will arrive well before Christmas.
We truly apologise for the inconvenience caused during this busy holiday period and appreciate you bringing this to our attention. We look forward to resolving this for you promptly.
Kind regards,
Equipery Support
The perfect lamp for our trips!
We took this camping lamp on several trips over the summer and used it a lot and it worked without fault every time. It gave us bright light in the tent and around the campsite, and the different modes were great for both practical use and creating a cosy evening atmosphere. Charging with usb-c was so easy, and the battery lasted a long time after a full charge. I even used the power bank feature to charge my phone, which was very handy. The lamp is lightweight, waterproof, and arrived quickly. A really reliable piece of kit that made our summer camping so much easier! I only wish it had a strap so it could also be used as a headlight.
24 August 2025
Unprompted review
The item arrived quickly and exceeded…
The item arrived quickly and exceeded my expectations. It looks very high quality. I even bought more to gift to my family and friends.
1 August 2025
Unprompted review
Stopped charging after one trip poor …
Stopped charging after one trip poor product and poor customer service.. 17 pound down the drain shocking .
Chris Monckton
6 August 2025
Unprompted review
Lights worked for one camping…
Lights worked for one camping experience then did not charge. When emailed about it twice and messaged through the website received no response - but I see they do reply to reviews despite not replying to customers actually queries.
18 April 2025
Unprompted review
2 weeks haven't received lights
2 weeks haven't received lights, only contact email and no reply. Scam company don't use!
20 June 2025
Unprompted review
Reply from Equipery
Dear Dean,
Thank you for your feedback.
We were surprised to see your review, as according to our records, your order was placed on June 11th, shipped on June 13th, and successfully delivered on June 21st — exactly within the 7-business-day delivery window we promise after dispatch.
You can verify this using the official tracking link here:
👉 https://www.evri.com/track/parcel/H00RVA0394655235/details
We also attempted to contact you via the email address provided with your order, but unfortunately did not receive a response.
Please feel free to reach out if there is any unresolved issue — we’re always happy to help.
Best regards,
Late delivery and poor customer service
Order did not arrive in time and no response from customer services. Very poor. Delivery not as per published time.
13 June 2025
Unprompted review
Reply from Equipery
Dear Andrea,
Thank you for taking the time to leave your feedback.
We sincerely apologize that your order did not arrive within the promised timeframe. Due to an unexpected surge in order volume during that period, your delivery unfortunately exceeded the usual 7-business-day window we aim to uphold for 95% of our customers.
Please rest assured that this is not reflective of our usual service standards. We have reached out to you via email with a special offer to help make up for the inconvenience, and we would truly appreciate the opportunity to resolve this to your satisfaction.
If you respond to our message, we promise to do everything we can to make things right.
Warm regards
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