Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
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See what reviewers are saying
Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... See more
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... See more
Prompt return call after leaving a request for a quote. Advisor was polite, patient and explained everything about the policy and breakdown cover. On a like for like policy they came back £123 chea... See more
Company replied
Company details
Information provided by various external sources
Equesure has been established since 2011 and are specialists in arranging equine insurance
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, United Kingdom
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4.8
Excellent
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Offered same price as last year
Offered same price as last year. Not convinced this was the best price
5 September 2025
My agent on the call was effective…
My agent on the call was effective efficient and polite he covered all aspects walked me through points
Very quick efficient and professional
5 September 2025
Good customer experience
18 August 2025
Excellent service
5 August 2025
Horsebox insurance horsebox is already insured through…
My horsebox is already insured through Equesure/Lancaster. Timely reminder re renewal and still a competitive price
31 July 2025
The Good and The Bad
Good bits
Very helpful
Cheaper than quote
Easy to renew
Bad bits
Kept ringing at inappropriate times asking me to renew.
Adminstration costs are rather high
14 July 2025
Fast service once past the AI questions
11 July 2025
Great customer service
Great customer service, rang back when they said they would, and managed to quote a very good price.
30 June 2025
Excellent Service
Knowledgeable, helpful and acceptably priced insurance company. Excellent service as you actually speak to a real person who can address any concerns. Dependable company with excellent rescue services for horses and lorries. Sadly I had to use them almost immediately and they were brilliant. Highly recommend.
16 June 2025
Very helpful
23 June 2025
Efficiency to insure my vehicle the…
Efficiency to insure my vehicle the policy document is available to access good customer service
16 June 2025
Met our expectations
Listened to our requirements and met them. Reasonable prices. Actually used the name I asked them to use!
12 June 2025
Quick & easy response to calls
Quick & easy response to calls. Price almost exactly the same as last year
30 May 2025
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