I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite... See more
Company replied
Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... See more
Company replied
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.7
Excellent
898 reviews
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A professional and extremely helpful…
A professional and extremely helpful service with a knowledgeable person.
4 August 2026
Reply from EQi
We're delighted to hear that you experienced professional and extremely helpful service from a knowledgeable person. Thank you for your positive feedback!
Ramsiya was very helpful on the…
Ramsiya was very helpful on the telephone, she answered my enquiry and provided a solution.
4 August 2026
Reply from EQi
We're so happy to hear that our team member was helpful on the telephone and provided a solution to your inquiry. We appreciate you sharing your positive experience.
Extremely helpful and patient…
The person answering was extremely helpful and patient. He helped me and gave advice.
I had to phone early - 0830 to talk to him, having waited a long time on hold the previous day.
4 August 2026
Reply from EQi
We're glad to hear our team member provided helpful assistance and advice. We appreciate you sharing your experience, and we understand your frustration with the wait times. We are always working to improve our service.
Help from Lysander
Lysander was helpful and stay online to resolve my issues with online purchase as portal was not accepting a new company in search investment.
3 August 2026
Reply from EQi
We're delighted to hear that our team member provided such helpful assistance in resolving your online purchase issue. We appreciate you sharing your positive experience with us.
Reply from EQi
We're delighted to hear that our team member was so helpful, friendly, and knowledgeable. Thank you for sharing your positive experience with us!
The customer service agent was very professional and helpful.
The customer service agent was very helpful. He answered all my queries in a polite and professional manner.
3 August 2026
Reply from EQi
We're so happy to hear that our customer service agent was helpful and answered all your questions in a polite and professional manner. Thank you for your positive feedback!
Reply from EQi
We're happy to hear that our answers were clear and speedy for you. We appreciate your positive feedback!
Sarath was great from start to finish
Sarath was great from start to finish. A quick easy process. Thank you
31 July 2026
Reply from EQi
We're so pleased to hear that your experience was quick and easy. Thank you for sharing your positive feedback with us!
Getting through was a pain in the…
Getting through was a pain in the bottom. However the person on the phone was very patient and helped us resolve the issue. Appreciate his help
31 July 2026
Reply from EQi
We appreciate your feedback and are glad our team member could assist you. We are working to improve wait times.
Manish in Customer Service is…
Manish in Customer Service is responsible for me giving this review 5 stars. I was having difficulty logging in and was extremely frustrated with the process. I phoned Customer Service, didn't have to wait too long fortunately, and Manish talked me through the process clearly and patiently. I am now a very satisfied customer again. Thank you.
31 July 2026
Reply from EQi
We are so pleased to hear that our customer service team was able to assist you effectively with your login difficulties. It is wonderful to know that our clear and patient guidance led to your satisfaction. Thank you for sharing your positive experience with us!
Reply from EQi
We're so glad to hear our team was able to resolve your issue effectively. We appreciate you sharing your positive experience with us.
Reply from EQi
We're so happy to hear that our team member provided superb, proactive, and patient customer support. Thank you for your wonderful feedback!
Very friendly and efficient service…
Very friendly and efficient service given by Saradh Kumar in shareholder services this morning
30 July 2026
Reply from EQi
We're delighted to hear you received such friendly and efficient service from our shareholder services team. Thank you for sharing your positive experience!
My only contact with the call centre…
My only contact with the call centre each year and as usual got my information without fuss. Usually security features to go through first which is reassuring but then got my information quickly and clearly
29 July 2026
Reply from EQi
We're so glad to hear that our security features provide reassurance and that we could assist you efficiently in obtaining your information. Thank you for your positive feedback!
Clear answers and support
29 July 2026
Reply from EQi
We're so glad we could provide you with clear answers and support. We truly appreciate your positive feedback!
Sorting out my logon issue
I did not note down the gentleman's name as he said it would be on this review. He assisted me in sorting out a logon issue as it seems I had 2 emails associated with my account. He gave me instead a user ID and explained exactly how I could ensure all my details were correct and waited as I logged on and updated my details and was so very patient. I could not have sorted this on my own. Thank you very much
29 July 2026
Reply from EQi
We are so glad to hear that our team member was able to assist you with your login issue and ensure your account details were correctly updated. We appreciate you sharing your positive experience and kind words about their patience and helpfulness. We are always here to provide support.
Easier to wait if decent / variable music played
I found he listened and understood what I wanted also very helpful.
Downside and not his fault the music when waiting was/is awful and the same during a longish wait!! Sorry!
29 July 2026
Reply from EQi
We appreciate your feedback regarding our team member's service. We're sorry the waiting music negatively impacted your experience, and we will certainly review our selection.
Reply from EQi
We're so happy to hear that our team member was friendly, helpful, and knowledgeable. Thank you for your positive feedback!
Gentlemen was polite and good mannered
Gentlemen was polite and good mannered. Thank you.
29 July 2026
Reply from EQi
We're so happy to hear our team provided such a positive and respectful experience for you. Thank you for your kind words.
Deborah Buckle is very professional and…
Deborah Buckle is very professional and experienced
Deborah was very patient and gave me time to understand what i was doing wrong
29 July 2026
Reply from EQi
We're happy to hear that our staff member was professional and experienced! We appreciate you recognizing their patience and the time they took to help you understand.
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