I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite... See more
Company replied
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... See more
Company replied
Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.7
Excellent
898 reviews
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Thank you Manish M for your support
Thank you Manish M for your support. Very helpful and clear advice.
10 August 2026
Reply from EQi
We're so happy to hear that you received helpful and clear advice. Thank you for sharing your positive feedback with us!
Reply from EQi
We're delighted to hear that you found our team to be helpful and professional. Thank you for sharing your positive experience with us!
Very good service
Aafreen was the the agent I spoke to on phone and she helped me to achieve all that was required online to get me up and running. She was so good at explaining what to do and made the process easier.
7 August 2026
Reply from EQi
We're delighted to hear that our agent was able to help you get everything set up online. We appreciate you highlighting how clear and helpful the explanation was in making the process easier. Thank you for your feedback!
Great Assistance
Advisor Manish was very knowledgeable and was able to answer all of my quastions
7 August 2026
Reply from EQi
We're so glad to hear that the assistance you received was knowledgeable and that all your questions were answered. We appreciate your feedback.
Reply from EQi
We're so glad to hear our team provided such helpful and proactive support. Thank you for your kind words!
Patient beyond belief.
Patient beyond belief.
OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or suggest in any way that I was an ignorant bumbling idiot (I was).
Brilliant customer service as experienced by someone who regularly writes to complain about poor customer service.
Well done that person.
MS
7 August 2026
Reply from EQi
We are so pleased to hear about your positive experience and appreciate you taking the time to share your feedback. It's wonderful to know that our team member was able to assist you with such patience and dedication, especially with a complex situation that was new to you. We always aim to provide clear and supportive service, and we are glad we succeeded in your case. Thank you for your kind words!
The customer service personnel I spoke…
The customer service personnel I spoke today was able to sort out my query quickly and am well pleased with the service. Especially for someone like me that finds it difficult to get round to technical stuff. Thanks a lot
7 August 2026
Reply from EQi
We are so pleased to hear that our customer service team was able to quickly resolve your technical query. We understand that technical matters can be challenging, and we are glad we could assist you effectively. Thank you for your kind words!
I’ve spoken to Lysander White and he’s…
I’ve spoken to Lysander White and he’s been so helpful thankyou
7 August 2026
Reply from EQi
We're so happy to hear that our team member was helpful. Thank you for your positive feedback!
Very quick and efficient service
Very quick and efficient service. Ramsiya was very helpful.
7 August 2026
Reply from EQi
We're happy to hear that you received quick and efficient service, and that our team was very helpful. We appreciate your positive feedback!
Really friendly service very calm and…
Really friendly service very calm and understanding Sarath was the person helping me today thank you
7 August 2026
Reply from EQi
We're happy to hear that our team member provided such friendly, calm, and understanding service. Thank you for sharing your positive experience!
Made my transaction easy and he had a…
Made my transaction easy and he had a great personality to!
7 August 2026
Reply from EQi
We're so glad to hear that your transaction was easy and that you had a positive experience. Thank you for sharing your feedback with us!
Reply from EQi
We're happy to hear everything was understandable. Thank you for your positive feedback!
Difficulty logging into ISA Account
I have been having difficulty logging into my EQi ISA account for over a week. I spoke to 2 previous representatives on separate occasions on Tuesday and Thursday last week. Although they both sent me new temporary passwords, each time I received an error message when trying to entre the new temporary password.
This morning I contacted a third person (Debbie). After trying to enter the temporary password again and getting the same error message, they suggested that I clear the search history from my Microsoft Edge browser. When this didn't work, at Debbie's suggestion I used the Google Chrome search engine on my I-pad. This time it worked.
Debbie was very helpful and patient, for which I am grateful
6 August 2026
Reply from EQi
We appreciate you sharing your recent experience with us. We understand how frustrating it can be to encounter login difficulties, especially when trying to access your account. We are glad that our colleague was able to assist you in resolving the issue and that you can now access your EQi ISA account. We are always working to improve our processes and appreciate your patience and feedback.
Good final outcome
After a few false starts, I was enentually connected to Ramsiya who was excellent and resolved all my queries.
6 August 2026
Reply from EQi
We're happy to hear that our team member was excellent and resolved all your queries. We appreciate you recognizing their helpfulness.
I have recently contacted EQi with an…
I have recently contacted EQi with an inquiry regarding my EQi Flexible Stocks & Shares ISA. My call was answered by Manish. He was very polite, confident, patient and well informed. It was a pleasure to talk to him.
5 August 2026
Reply from EQi
We're so glad to hear about your positive experience with our team member. We always aim to provide helpful and informed assistance, and we appreciate you sharing your feedback.
Vasant Really helpful and polite
5 August 2026
Reply from EQi
We're so glad to hear that our team provided such helpful and polite service. We truly appreciate your kind words.
Bed & ISA dealing
Ramsiya was extremely helpful with my query throughout the dealing process.
5 August 2026
Reply from EQi
We are so glad to hear that our team member was extremely helpful throughout your dealing process. Thank you for your positive feedback!
Worth the wait
I initially had a long wait on the telephone before speaking with a very helpful gentleman. My questions were answered professionally and courteously.
4 August 2026
Reply from EQi
We're happy to hear that our team member was professional and courteous in answering your questions. We appreciate you taking the time to share your positive experience with us!
Person i was speaking to understood my…
Person i was speaking to understood my concerns etc. Was very helpful and assisted me to reach a place where i was confident the transaction i wanted to undertake would run smoothly.
3 August 2026
Reply from EQi
We're so pleased to hear that our team member was able to understand your concerns and provide helpful assistance, ensuring you felt confident about your transaction. Thank you for your kind words!
The agent that helped me with my share…
The agent that helped me with my share dealing was really helpful and patient, her name was Ramsiya
4 August 2026
Reply from EQi
We're so glad to hear that our team member was very helpful and patient with your share dealing. We appreciate you sharing your positive feedback!
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