Enter Coliving Reviews 

682
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported excessively long delays and months of waiting to receive their security deposits back after ending their rental contracts and moving out. People also noted that communication regarding these ongoing financial matters was extremely poor, with customer support frequently providing repetitive and generic excuses instead of actual refunds. Some reviewers were happy with the customer service, praising individual staff members for being remarkably polite, attentive, and very supportive throughout their tenancy. Consumers sincerely appreciated the prompt assistance provided with complex administrative paperwork and the quick responses they received to urgent questions during their stay.

What people talk about most

Refund

Reviewers express dissatisfaction regarding refund experiences, noting that deposits are often delayed.... See more

Staff

Customers had ambiguous experiences with staff, highlighting both dedicated assistance and significant... See more

Service

Customers consistently note ambiguous experiences with service, as reviewers share sharply contrasting... See more

Response time

Reviewers highlight ambiguous aspects of response time, as opinions on communication speed are deeply... See more

Customer service

Users describe ambiguous interactions with customer service, highlighting widespread frustration over delayed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a good experience with Enter CoLiving. While I ran into a couple of maintenance issues during my stay, the customer service team was great. Huge thanks to Analex for being so responsive and help... See more

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

ANA LEX IS BEING VERY KIND WITH ME AND REMINDS ME EVERYTHING. SHE WORKS VERY GOOD

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

682 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.7

All reviews

(682)

124 reviews in the last 12 months

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Rated 1 out of 5 stars

Enter Coliving Doesn’t Care

Enter Coliving likes to tell their tenants that they’re “trying their best” all the time without providing resolutions to their tenants’ issues. You will never receive exact timelines to your solutions with Enter Coliving. You will never be given management’s contact details, the sales team’s contact details, or the building owner’s contact details because these ARE the people who can solve your issues in a timely manner. Also, you will get sales people walking into your flat without notice, as well as your rooms to sell them after your contract ends. It’s time to ignore any positive reviews about this company.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Lekker service from Alex

Lekker service from Alex! He had all the information and was well prepared to answer any questions I had. I appreciated his quick responses and willingness to get back to me with an alternative option also. Dankjewel bud!

24 October 2024
Unprompted review
Rated 4 out of 5 stars

enter

I had contact with Alex. He did a great job and communication was really good. He always answered fast and sent me several offers to chose for visiting.
However, I think the prices are really high for that the rooms are really small and often have windows in the interior. They look way better on the pictures than in real life.
But therefore I was happy to have the possibility to visit the rooms, and that the communication was very good.

16 October 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Anna, Thank you for your sincere words. We are glad to know that Alex provided you with good service. We sincerely hope that you got what you were looking for.

Rated 5 out of 5 stars

Many thanks to Rafael

Many thanks to Rafael, he does an excellent job, he does everything neatly and cleanly, we are very pleased with his work and are very grateful. He is the best :)

18 October 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Ruzanna, we appreciate the review, we are glad to know that Rafael is doing an excellent job, I know he will be happy when he hears about your opinion.

Rated 5 out of 5 stars

The cleaning lady in C/de Sant Pau…

The cleaning lady in C/de Sant Pau named Yadira was a true gem. She always had such a positive energy and made sure we all feel well with her great work. I loved having her around two times a week and talking to her.

31 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Lea, we appreciate the review, we are glad to know that Yadira is doing an excellent job, I know she will be happy when she hears about your opinion.

Rated 5 out of 5 stars

All good

Alex made the process very easy.

4 October 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Fabian, we appreciate the review, we are glad to know that Alex is doing a good job and provided you with the best service possible, I know he will be happy when he hears about your opinion.

Rated 4 out of 5 stars

Once you’ve met with an actual person…

Once you’ve met with an actual person it makes it so much easier to view other apartments too. The listings online are not always available etc. so it’s better to be there physically. Would’ve liked more thorough descriptions and walkthroughs of the home and different areas but Kas was such a champ, showing me multiple flats and having pleasant conversation.
The room was dirty when I came but I sent an email and a cleaning lady came over the following day and followed the list I gave her, so there’s good and quick service.

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam/Avoid at all costs

Scam. Well known for hiring third party customer service workers from some sweatshops who speak neither English nor Spanish. We called to ask for someone to fix the door key as we could not get it, and the guy responded his mother died recently. It took them more than a week to fix it. This is complete garbage, and they have been reported to local authorities, since it looks more like an illegal immigration service into EU rather than a real company.

1 January 2024
Unprompted review
Rated 5 out of 5 stars

The best help for finding the room in Barcelona

Sam is one of best person from Enter Coliving. He helps a lot to rent my room and step by step he supported me. Sam is very friendly, knowledgably and on time to explain every thing about my room in detail. Thank you so much for choosing Sam as best person to help people for renting the room.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

I had great help from Sam at Enter…

I had great help from Sam at Enter Coliving. There was immediate response to any doubts I had. He was patiently helping me all through the process. Thank you !

12 August 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you, Vora! We’re delighted to hear that Sam provided prompt and patient assistance throughout the process. We appreciate your kind words and are glad we could help!

Rated 5 out of 5 stars

Excellent experience

Sam was really attentive and kind. He offered a lot of support, and the process was quick and easy.

9 August 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you, Juan! We’re delighted to hear that Sam was attentive and supportive throughout the process. We’re glad you found it quick and easy. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

I am very happy so far with Coliving

I am very happy so far with Coliving, especially with Claudia’s help I was very happy with my choice ,she’s very efficient and supportive

2 August 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Yara,

Thank you for the kind words! 😊 We’re thrilled to hear that you’re happy with Coliving and that Claudia’s support made a difference. If you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

A good place to stay

A good place to stay , highly recommended,, with the help of your staff judith at santa madrona 27! Thanks

22 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Joan,

Thank you for your review! 😊 We’re glad to hear you had a good experience and that Judith at Santa Madrona 27 was helpful. We appreciate your recommendation!

Best,

Rated 5 out of 5 stars

I would like to thank Analex who has…

I would like to thank Analex who has helped me with my contract for several months. she is not only a true professional but also a very nice person

29 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Artur,

Thank you for your kind words! 😊 We’re thrilled to hear that Analex has been both professional and supportive throughout your contract. We’ll be sure to pass along your thanks to her.

If you need anything else, feel free to reach out!

Best,

Rated 5 out of 5 stars

Sam was very helpful and helped me…

Sam was very helpful and helped me secure a room to stay in. I was not yet in the country so its great we could work it out over video calls,
Thanks Sam!

29 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Here’s a concise and appreciative response:

Hi Odhran,

Thank you for your review! 😊 We’re glad to hear that Sam was able to help you secure a room and that the video calls worked out smoothly.

Thanks for your kind words, and if you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

A good place to stay at sant…

A good place to stay at sant madrona,the was very friendly and English withouth problem,,thanks to Judith at Santa madrona!

13 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Here’s a friendly and appreciative response:

Hi Audreyjin,

Thank you for your review! 😊 We’re glad to hear you had a good stay at Santa Madrona and that Judith was friendly and helpful.

If you need anything else, feel free to reach out.

Best,

Rated 5 out of 5 stars

Sam was very welcoming and smiling

Sam was very welcoming and smiling. He took his time to show me each common area and was very clear and concise about the information regarding the apartment and its rental. I was convinced!

24 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Naëlle,

Thank you for your wonderful feedback! 😊 We’re thrilled to hear that Sam made a great impression and provided clear, helpful information. It’s fantastic that you felt convinced and welcomed.

If you have any more questions or need assistance, just let us know!

Best,

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