Enter Coliving Reviews 

682
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported excessively long delays and months of waiting to receive their security deposits back after ending their rental contracts and moving out. People also noted that communication regarding these ongoing financial matters was extremely poor, with customer support frequently providing repetitive and generic excuses instead of actual refunds. Some reviewers were happy with the customer service, praising individual staff members for being remarkably polite, attentive, and very supportive throughout their tenancy. Consumers sincerely appreciated the prompt assistance provided with complex administrative paperwork and the quick responses they received to urgent questions during their stay.

What people talk about most

Refund

Reviewers express dissatisfaction regarding refund experiences, noting that deposits are often delayed.... See more

Staff

Customers had ambiguous experiences with staff, highlighting both dedicated assistance and significant... See more

Service

Customers consistently note ambiguous experiences with service, as reviewers share sharply contrasting... See more

Response time

Reviewers highlight ambiguous aspects of response time, as opinions on communication speed are deeply... See more

Customer service

Users describe ambiguous interactions with customer service, highlighting widespread frustration over delayed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a good experience with Enter CoLiving. While I ran into a couple of maintenance issues during my stay, the customer service team was great. Huge thanks to Analex for being so responsive and help... See more

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

ANA LEX IS BEING VERY KIND WITH ME AND REMINDS ME EVERYTHING. SHE WORKS VERY GOOD

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

682 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(682)

124 reviews in the last 12 months

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Rated 1 out of 5 stars

Deposit not refunded and overall poor experience with Enter Coliving

I strongly advise anyone considering renting with this company to be very cautious.

According to my rental contract, the deposit should be returned within 30 days after signing the “finiquito.” I signed mine on July 3rd, and today it has been more than 70 days – yet I still haven’t received my deposit back. Despite multiple attempts to contact them, there has been no proper response.

Unfortunately, the deposit issue was not the only problem during my stay:
• Serious safety issue ignored: The façade of the building was falling onto the street. Firefighters had to intervene and even entered my room, but the company did not respond for over three weeks. During this time, they closed my shutters as a “solution,” leaving me without daylight for weeks.
• Pest problems: The apartment had recurring cockroach and rat infestations. While they sent pest control once for cockroaches, they never properly solved the issue, and I had to handle most of it myself.
• Lack of communication & accountability: Reaching the company in urgent situations was nearly impossible. Emails and calls often went unanswered.

Overall, this has been one of the worst rental experiences I have ever had. The combination of not returning the deposit (despite clear contract terms), ignoring serious safety hazards, and failing to maintain livable conditions shows a complete lack of professionalism and respect for tenants.

I hope this review helps future tenants make an informed decision before signing with this company.

29 June 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hello Lea,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay.
We’re truly sorry for the maintenance issues you mentioned and regret that we weren’t able to resolve them within the timeframes you expected. We also apologize for the cleaning and pest-related problems, and we understand how frustrating this must have been. As a team, we’ll work on improving this aspect to ensure a better experience for our tenants in the future. Regarding communication, please note that our customer service team was continuously following up with the maintenance staff in order to resolve your case as quickly as possible.
In relation to the deposit, as stated in your contract, the return process can take up to approximately 60 days. We understand there has been a delay, and we sincerely apologize for this. Please rest assured that your deposit will be refunded in full.
We deeply regret that your overall experience didn’t meet your expectations, and we take your feedback seriously to improve our services.

Rated 1 out of 5 stars

I would advise everyone to be cautious…

I would advise everyone to be cautious when looking for a home through this platform. I left their apartment on April 30, 2025, and I am still waiting to receive my security deposit. Despite paying for support services in addition to rent and the deposit, it is extremely difficult to get in touch with the staff and receive any response. In our case, we were without hot water for days and without an oven for weeks.

All the positive reviews leave me skeptical. Every time you contact someone from their team for assistance, they later ask you to leave a positive review mentioning them. This seems like an internal evaluation mechanism, but these reviews are written “hot,” immediately after interaction. I would be curious to hear from other users about their experiences during the closing phase.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Beware of ENTER!

Beware of ENTER!
It’s been months and they still refuse to return my deposit. Their office, phone, and email are useless — no response at all. I have now been forced to take legal action just to get my own money back. This company is a disgrace and nothing but a scam

31 July 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Do not rent from this organization

Do not rent from this organization! They don’t answer your questions quickly and they take months to pay your deposit back( I still don’t have it back 3 months later and don’t know if they will) They let you pay the most that possible and will change the rent.

28 February 2025
Unprompted review
Rated 1 out of 5 stars

pure scammers and a really dramatic…

pure scammers and a really dramatic company. I paid 850 deposit and only got 425 euros back. You are simply scammed as a tenant and if you say something about it you get useless excuses in response. Absolutely do not rent a room from this company. Also got mouses on my room and the co tenants are rude and digusting.

As you can see from their reaction, they do not respond to you in any way, even now that they are simply doing criminal things and unlawfully withholding and embezzling money. They draw up illegal contracts that do not comply with the law and are scamming you with this. they never respond to you in any way and are simply fooling you

1 November 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Levi, We deeply regret your terrible experience and, although we always addressed your concerns, we understand your frustration with the difference in the deposit refund, which was made according to the terms agreed in the lease; we are sorry if the communication about the deductions was not as clear as you expected and regret any response you perceived as insufficient, as well as the coexistence problems, recognizing that your overall experience was negative despite having responded to your queries and requirements, we reiterate our commitment to improve our processes based on your valuable comments.

Rated 1 out of 5 stars

DO NOT RENT FROM THIS COMPANY!

DO NOT RENT FROM THIS COMPANY!

False promises, dirty houses, no communication, no solutions... it is a huge mess at this company! Do not rent here, it f*cked up my stay in Barcelona. Find something at Badi, Idealista, Spotahome but AVOID THIS COMPANY !

3 April 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

We are deeply sorry to read your comment and understand your frustration with the experience you describe. We take all customer comments very seriously, especially those that point out areas where we have clearly not met your expectations.

The accusations of “false promises”, “dirty houses”, “lack of communication” and “lack of solutions” are of great concern to us, as they in no way reflect the standards we strive to maintain. We want to assure you that our main goal is to provide positive stays and attentive service to all our tenants in Barcelona.

We would very much like to understand in detail what specific problems you experienced so that we can investigate them thoroughly and take the necessary corrective action. Could you please provide us with more information about your reservation or the property in question? You can contact us directly at info@entercoliving.com so that we can better understand your situation.

It is important for us to clarify that it is not our practice to make false promises or to neglect cleanliness or communication with our tenants. We strive to keep our properties in the best condition and to provide efficient and responsive assistance. We sincerely regret that your experience was different and assure you that we are committed to learning from this situation to avoid a recurrence.

We would appreciate the opportunity to better understand what happened and, if possible, find a way to compensate for any inconvenience you may have experienced during your stay in Barcelona.

Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY!

I had a horrible experience with this company... Please be very careful and don't rent here!

First of all, I was explicitly assured I would be living with two female roommates before I signed the contract. Upon arrival, I discovered there were 2 filthy guys living in the apartment. Another tenant in the same building experienced the same issue, she is now living with a 44 year old man....When I raised this with management, they refused to take responsibility and instead asked for proof—proof of what? Their own sales team’s misleading information?

Later I discovered that my roommates could unlock my private room with their digital key on the app! I did not know these people and felt completely unsafe in my own living space. AND MY KEY didn't work leaving me locked out of my room, forcing me to sleep on the couch... . Their response? Blame my phone instead of their faulty system.

Once they have your money, they STOP caring. I repeatedly contacted customer service, and they just forwarded my concerns to "management," which refused to take action.

Even after all these issues, they refused to refund my management fee, which supposedly covers "service costs." What service? I faced constant problems and had to beg for basic assistance.

This company does not care about tenants—once they have your payment, they will ignore your concerns and make zero effort to fix their mistakes. If you’re considering renting with them DON’T. There are far better, more professional options in Barcelona!!

3 April 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

We are deeply sorry to read about your experience and understand your frustration with the issues you describe. We take all reviews very seriously and want to assure you that your experience does not reflect the standard of service we strive to provide.

We understand your disappointment with the roommate situation and the discrepancy with the initial information provided. We would like to clarify that while our goal is always to meet the expectations of our prospective tenants, it is impossible for us to offer you an all-girls apartment as our apartments are all co-ed. However, we regret the confusion that apparently occurred during your reservation. We are internally reviewing our communication processes to prevent this from happening again.

Regarding the issue with the digital key and access to your room, we are very sorry for the feeling of insecurity this created for you and the inconvenience of being locked out of your room. We thoroughly investigated the operation of our access system and, although it is possible that in some cases the initial configuration may require adjustments, our protocol is always to assist tenants immediately to solve any technical problem, which was solved. We are sorry if the initial response made you feel that your device was being blamed; that was not our goal, but that was the conclusion you gave us when you saw that it worked for your peers and not for you.

We understand your frustration with the perceived lack of action by management. We want to assure you that your communications were taken seriously and channeled to the appropriate team. However, we are sorry if the resolution did not meet your expectations or if the communication was not clear enough during the process.

Regarding the handling fee, we understand your discomfort in not feeling that you received the service you expected. This fee is intended to cover various administrative and management costs necessary for the operation of our services. However, we take your comment very seriously and will use it to review and improve clarity on what this fee includes and how we can ensure that all of our tenants perceive its value.

We sincerely regret that your experience in Barcelona was not as expected with our company. We want to assure you that we are committed to continuous improvement and that your feedback is valuable in helping us identify areas where we need to strengthen our processes and communication with our tenants.

As we offered you from the beginning if you wish to make a room change we are open to options, you can contact us by phone and the customer service team will gladly assist you.

Rated 5 out of 5 stars

Cleaning

Rafael is a nice guy, he cleans the apartment amazing, and he leaves the apartment spotless.

28 February 2025
Unprompted review
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Reply from Enter Coliving

Hello Ingrid! Thank you for your kind words! Rafael takes great pride in his work, and we’re glad you appreciate his attention to detail!

Rated 5 out of 5 stars

Everything good

Alex did a great job at helping me with the apartment! Really appreciate the work and trust.

16 February 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hello Andrew! Thanks for your feedback! Glad to hear Alex was helpful and earned your trust. We appreciate it!

Rated 5 out of 5 stars

highly recomended in santa madrona 27

highly recomended in santa madrona 27, a good place to stay and very accessive place!

11 January 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hello Janice! Thank you for your kind words! We're delighted to hear that you enjoyed your stay at Santa Madrona 27 and found the location so convenient. We appreciate your recommendation and hope to welcome you again soon!

Rated 5 out of 5 stars

Rafael helped me very well

Rafael helped me very well! He is always in for a small talk!

11 February 2025
Unprompted review
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Reply from Enter Coliving

Thank you for your feedback. Great to hear Rafael was helpful and friendly. If you need anything else, let us know!

Rated 5 out of 5 stars

Great organization

Great organization. They were super accommodating, and made me feel taken care of. Thank you for helping me out Koen :)

30 January 2025
Unprompted review
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Reply from Enter Coliving

Hey Etienne glad you had a great experience! We’ll share your kind words with Koen. Hope to welcome you again soon.

Rated 4 out of 5 stars

Good

A bit overpriced for such apartments, but overall everything was good. Friendly staff, especially the cleaner Rafael, who always did an excellent job cleaning!

24 January 2025
Unprompted review
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Reply from Enter Coliving

Thank you for your feedback! We’re happy to hear you had a positive experience with our friendly staff, especially Rafael’s excellent cleaning. We always appreciate hearing how we can continue to improve and will take your comments into account.

Thanks again, and we hope to welcome you back in the future!

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Great attention and everything was…

Great attention and everything was super helpful. Alex was really helpful and he helped me in every step!

13 January 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Alejandro,

Thank you for your kind words! We’re thrilled to hear that Alex was able to assist you every step of the way. We truly value providing great service, and it’s wonderful to know that Alex made a positive impact on your experience.

If you need anything in the future, feel free to reach out!

Best regards,
The Enter Coliving Team

Rated 1 out of 5 stars

The Perfect Example of How a Rental Company Should NOT Operate

My experience with Enter Coliving in Barcelona is the textbook example of how a rental company can fail at every level and repeatedly leave its tenants stranded. What started as a temporary housing solution quickly turned into a nightmare filled with poor communication, legally questionable practices, and disregard for tenants' rights.

The Two-Month Electricity Crisis: Total Chaos
From the first month, the problems began: severe power outages that lasted nearly two months. The power would cut out several times an hour without warning—even during simple tasks like cooking or doing laundry.

This meant:

Showering while the power goes out and suddenly being left without light in the bathroom.

The router needing five minutes to reconnect after each outage, making working from home impossible.

Cooking became a challenge because using multiple appliances at once caused immediate outages.

We repeatedly asked Enter Coliving for updates, but after a week of silence, they told us to "stop complaining" because they were "working on it." Three weeks later, there was still no solution. Only after we resumed pressing them and emphasizing our legal rights did they finally act. In the end, it took nearly two months before the issue was resolved.

Their compensation? A tiny rent reduction for one month. This was presented as a "favor," though Spanish tenancy laws obligated them to provide more substantial compensation. They violated four rental laws and still acted as if they were doing us a favor.

Contract Extension: An Attempted Eviction
As if the electricity crisis wasn’t enough, another disaster followed. A month before my contract ended, I requested a one-month extension and sent all the necessary details. Enter Coliving sent me a contract—but without the dates filled in.

I followed up four times by email and twice by phone, but received no response. To secure my extension, I signed the contract.

Ten days before my contract ended, I received this message:
"Sorry, we double-booked your room. You need to move out."

This happened two days before Christmas. I explained that I had signed a legally binding contract. Their response?
"There’s no date, so it’s invalid."

They tried to persuade me to leave without legal action. I hired a lawyer, who confirmed that the contract was valid. After we sent a legal letter, Enter Coliving admitted I had the right to stay.

A Pattern of Unprofessionalism
The problem with Enter Coliving isn’t an isolated mistake—it’s a pattern of mismanagement and tenant neglect:

No communication: We had to chase them constantly during both crises. Instead of taking responsibility, they told us to "stop complaining."
Lack of transparency: They sent incomplete contracts and tried to use their mistakes to disadvantage tenants.
No respect for legal rights: They only agreed to the contract extension after receiving a legal letter—something that shouldn’t have been necessary.
Previous Experience: A Repeat of Mistakes
This wasn’t my first issue with Enter Coliving. Last year, I signed my contract and paid in full. But four days before moving in, they informed me my room had been double-booked. They offered me an alternative for a month and promised I could move into my booked apartment afterward.

After a month, I moved in—but to a different room. I accepted to avoid hassle.

They also delayed my security deposit for weeks. After five weeks, I was told:
"We don’t have the money ready. It’ll be sent next week."

They didn’t keep that promise. I had to call multiple times before the refund arrived. And to top it all off, my brand-new €300 Samsonite suitcase was stolen from the shared hallway closet, which is suspicious considering I lived with housemates I trusted.

Conclusion: DO NOT RENT HERE
Enter Coliving sells luxury and comfort but delivers stress, uncertainty, and chaos. The pretty pictures on their website and their promises of a seamless coliving experience are nothing more than marketing hype. In reality, they treat tenants like numbers and avoid fulfilling legal obligations.

Avoid Enter Coliving if you want certainty and respect. There are far better coliving options in Barcelona where you won’t have to worry about being kicked out or living in constant frustration.

1 January 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hello Zafaan we appreciate you taking the time to give your opinion about your experience with us, we are really sorry that you have not had the best so far, but we know that the customer service team has been following the issue of the apartment where you are currently living, we will take this situation to learn from our mistakes and improve every procedure so that the tenant has the best possible experience We invite you to continue to discuss your requirements with the customer service team.

Rated 5 out of 5 stars

A very nice helpful employee named Alex…

A very nice helpful employee named Alex showed me around and informed me about the house. A very positive experience :)

30 December 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Maru,

Thank you for your great feedback! We’re thrilled to hear that Alex was able to provide a positive experience and show you around the house. We’ll be sure to pass along your kind words to him – he’ll be happy to hear it!

If you need anything else, don’t hesitate to reach out.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

The contact and booking process was…

The contact and booking process was incredibly quick and easy. Alex was amazing – he gave me a detailed tour of the available apartments via video chat, explained everything thoroughly, and answered all my questions.

Additionally, he was always available on WhatsApp and assisted me step by step with the booking process. Fantastic service and highly recommended!

17 December 2024
Unprompted review
Rated 1 out of 5 stars

ENTER COLIVING: AVOID AT ALL COSTS

AVOID AT ALL COSTS: UNSAFE FOR WOMEN, UNPROFESSIONAL, AND NEGLIGENT

Enter Coliving is a disaster. They overcharge for poorly managed flats and fail to provide even basic safety or accountability.

Unsafe Living Conditions: My flatmate brought 2–3 men to live in his room, adding a second mattress to the floor. What was meant to be a flat for three people suddenly housed six, most of whom were complete strangers. These unverified tenants monopolized the bathroom (which had no locks), used the washing machine daily, and created an environment where I felt like a prisoner in my own home. I raised these concerns repeatedly, providing photo evidence and citing the rental contract, but management did nothing.

Negligence and Disregard: Management dismissed my safety concerns, refused to enforce their own rules, and offered an insulting 10% discount as “compensation.” To add insult to injury, they still have not returned my €880 deposit after more than two months.

Exploitation of International Clients: Enter exploits international tenants by charging premium prices for unsafe, overcrowded flats and banking on tenants’ unfamiliarity with local laws.

If you value safety, professionalism, or your sanity, avoid Enter Coliving at all costs. There are far better options in Barcelona.

30 September 2024
Unprompted review

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