Overall straightforward and intuitive booking process for my Marseille car hire but let down slightly in one area. The terms and conditions state that any driving license endorsements have to be highl... See more
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All fine except for trying to sell insurance when it was already provided by the car rental firm itself. Very much made to look like one won't be covered unless purchasing from Enjoy.
Company replied
It was a genuine discount as I had checked the company website beforehand and got slightly more discount with Groupon. Fairly easy to redeem and book. No hidden fees
Company replied
I had a failed payment whilst I had all information filled in correctly. I copied and pasted the same info and filled in again, and then it worked. Otherwise worked fine.
Company replied
Company details
Written by the company
EnjoyTravel.com is a global travel comparison platform that helps customers compare car hire, hotels, airport parking, airport lounges and travel extras in one convenient place. With a leading edge against other travel comparison brands, we focus on comparing the widest range of big brands and local ones too, offering the biggest choice and best prices. We enable you, our customer to search and compare prices, rental terms and key conditions from a wide network of trusted international and local providers, making it easy to compare options side by side and choose the best value for each trip. Our focus is on transparency and simplicity. We aim to clearly present pricing, inclusions, exclusions and important rental information upfront, so travellers can make informed decisions before they book. By bringing multiple suppliers together into one comparison experience, with a slick express payment checkout built using the latest technology, we help customers save time and money while increasing choice and flexibility. We support customers before, during and after travel, working closely with our partners to maintain high standards and resolve issues efficiently. Whether travelling for business or leisure, EnjoyTravel.com is designed to make comparing and booking travel straightforward, competitive and reliable worldwide.
Contact info
Borers Arms Road, RH10 3LH, Copthorne, United Kingdom
- 0330 165 9369
- hello@enjoytravel.com
- enjoytravel.com
4.4
Excellent
12K reviews
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Very easy and freindly site
4 August 2026
Reply from EnjoyTravel.com
Igal Dvir,
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
You are on your own with EnjoyTravel.com
I used EnjoyTravel.com several times, and until recently my experience had always been positive. Everything went smoothly, so I was happy to use their service.
Unfortunately, the moment I encountered a genuine issue with one of the rental companies they work with, EnjoyTravel.com completely failed me. As the broker, they made no real effort to investigate the case or support their customer. Instead, I received what appeared to be a generic, pre-written template response that ignored the facts and evidence I had provided.
Their replies were polite, but they contained no meaningful investigation, no accountability, and no genuine attempt to resolve the problem. It felt like their strategy was simply to send reassuring but generic messages in the hope that I would eventually give up.
I am more than happy to share the full correspondence with anyone interested. The emails clearly demonstrate why I have reached this conclusion and show the lack of any proper investigation or meaningful response from EnjoyTravel.com.
A booking platform should be judged not only when everything goes well, but also by how it handles problems when they arise. Based on my experience, I have lost confidence in EnjoyTravel.com and will never use their service again. If you ever need real assistance or expect them to stand behind their customers, don't expect much beyond polite, generic responses with no concrete results.
6 May 2026
Unprompted review
Reply from EnjoyTravel.com
We're sorry to read your review. As you've not included any details of the issue or a booking reference, we're unable to identify your reservation or investigate what happened.
Please reply with your reservation number, and we'll be happy to review your case in full. We investigate complaints based on the evidence available from both the customer and the rental supplier, and we'd welcome the opportunity to look into your concerns further.
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Easy booking at a great price.
3 August 2026
Reply from EnjoyTravel.com
Bond Blake,
We're so pleased you found our booking process easy and our prices to be great. Thank you for your wonderful feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
Jonathan Kitchen,
We are so happy to hear that you had a very good experience with us. We appreciate your positive feedback!
EnjoyTravel.com
Easy and cheap to book
3 August 2026
Reply from EnjoyTravel.com
Andrew Hendry,
We're so happy that booking was both easy and affordable for you. Thank you for your positive feedback; we truly appreciate it!
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Competitive rate
3 August 2026
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
M Davies,
We're delighted you found the booking process easy and had no trouble accessing the discount code. Thank you for your positive feedback!
EnjoyTravel.com
it was quick an easy to pay
it was quick an easy to pay. Note that this revoiew is for the booking process only and not for the hire experience that I have not yet had. However, previous experience with Enjoy was good.
3 August 2026
Reply from EnjoyTravel.com
David,
We're delighted to hear that our booking process was quick and easy for you! We appreciate you taking the time to share your positive initial experience. We look forward to providing you with an excellent hire experience as well, consistent with your past positive interactions with us.
EnjoyTravel.com
Reply from EnjoyTravel.com
Jason Goble,
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Intuitive and straight forward to make…
Intuitive and straight forward to make the search and booking
3 August 2026
Reply from EnjoyTravel.com
Ian Maybrey,
We're delighted to hear that you found the search and booking process intuitive and straightforward. We appreciate your positive feedback!
EnjoyTravel.com
Wacky website picked the next day
Wacky website picked the next day
Poor response from Enjoy Travel website and email
They cancelled my reservation without ever contacting me
Will not use again
1 August 2026
Reply from EnjoyTravel.com
MJ,
We appreciate you sharing your experience. We are concerned to hear about the cancellation and lack of communication. We are reviewing our processes to prevent this from happening again.
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Easy to Navigate website and booking…
Easy to Navigate website and booking process, cost of rental were great.
3 August 2026
Reply from EnjoyTravel.com
Thomas Rosa=,
We're happy that our website and booking process were easy to navigate for you. We appreciate you mentioning our great rental costs and your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
easy and very good
3 August 2026
Reply from EnjoyTravel.com
Mike Headford,
Thank you for taking the time to leave a review. We are delighted to hear that you had such a positive and straightforward experience with us.
EnjoyTravel.com
Easy and a great deal
3 August 2026
Reply from EnjoyTravel.com
Victoria Stonehouse,
We are so happy to hear that you found our service easy to use and a great deal. Thank you for taking the time to leave your positive feedback!
EnjoyTravel.com
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