UK ENIC - formerly UK NARICReviews 

391
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as efficient, clear, and highly professional, often noting its convenience and the smooth process from start to finish. Many people highlight the quick response times and effective communication, with queries being answered promptly and in detail, making the experience stress-free. The staff are frequently commended for being precise, well-informed, friendly, and helpful, contributing to an excellent customer service experience. However, some people mentioned dissatisfaction with the service, citing issues with delays, unhelpful staff, and a lack of transparency, particularly when it came to specific qualification assessments or fast-track services. A few other people also felt that the service did not meet expectations, leading to frustration and negative impacts on their career prospects.

What people talk about most

Service

People report positive experiences with service, often highlighting its professionalism, efficiency, and... See more

Response time

Clients share positive opinions on response time, with many praising the promptness of replies to queries and... See more

User experience

Reviewers mention positive feedback about user experience, describing it as straightforward, easy, and... See more

Customer service

Consumers find customer service to be positive, with many praising the helpful and well-informed staff who... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more

Company replied

Rated 5 out of 5 stars

Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more

Company replied

Rated 5 out of 5 stars

Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.

Company replied

Rated 5 out of 5 stars

I've had a great experience with UK ENIC. It was helpful in translating my diploma. Quick and easy to fill out online. Got quick answers in any questions.

Company replied


Company details

  1. Educational Institution
  2. Employment Center
  3. Information Bureau

Written by the company

(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(391)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The turnaround time was so impressive!

The turnaround time was so impressive. I got my Statement within 10 working days!

I had an ample buffer before my deadlines.

I commend and highly recommend them.

28 October 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Opeyemi.

We're delighted to read that you're so happy with your experience and subsequent recommendation. Thank you for sharing.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Excellent service

Excellent service

27 September 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Adebayo

We're delighted that you're so happy with our service, and wish you every success for the future

Best wishes, UK ENIC

Rated 5 out of 5 stars

Very responsive and professional team

Very responsive and professional team. I made a mistake in my application. The team well spotted that and contacted me within 3 days to ask for my clarification. Got my certificate within 7 days. Amazing service overall. Worth the price if you are still uncertain about it.

2 September 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Timothy

We're delighted that you're so happy with our service, and pleased that we were able to help you over your query, and wish you every success for the future

Best wishes, UK ENIC

Rated 5 out of 5 stars

All quick and easy.

All quick and easy.
Great service.
Easy communication.

15 February 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Jackson

We're delighted that you have recognised our great service, and that the application process is quick, easy and the updates helped along the way.

Best wishes, UK ENIC

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience especially when I needed help with a redelivery. The staff were incredibly helpful and ensured that my issue was resolved quickly and efficiently. Their attention to detail and willingness to go the extra mile really stood out to me. The entire process was smooth, and they made sure I was kept informed throughout.

I appreciate the level of professionalism and care they provided.

29 May 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Hiba

We're over the moon to read your review and will be sure to share with our customer service team who work exceptionally hard to provide a world-class service.

Thank you for taking the time to recognise them.

Best wishes, UK ENIC

Rated 1 out of 5 stars

The services I received was…impressive experience

The services I received was satisfactory and I commend your commitment in meeting to people's expectations

17 September 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review, Chidinma

We have tried to contact you via Trustpilot but have not received a reply.

Could we ask you to check the star rating that you have left, as this does not seem to match the positive comments you included in your review?

1 star is poor experience, and 5 stars are a fantastic experience.

Thank you for your attention to this matter.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Positive

I recently had the pleasure of using Use Enic, and I am thoroughly impressed with the experience! The platform is intuitive and user-friendly, making it easy to navigate even for someone who is not particularly tech-savvy. Their customer support team is responsive and knowledgeable, always ready to assist with any questions or issues. The service provided is top-notch, with seamless functionality that delivers exactly what it promises. Overall, I highly recommend Use Enic to anyone looking for reliable, high-quality service!

8 March 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and wonderful comments, Izabela.

We'll be sure to share your comments with the whole team, who work exceptionally hard to provide a world-class service - and it's so nice to see this recognised in your comments.

Thank you for taking the time to share your experience, and we wish you every success for the future.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Excellent service and customer…

Excellent service and customer satisfaction. I recommend UK ENIC.

10 June 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and wonderful comments, Izabela.

We'll be sure to share your comments with the whole team, who work exceptionally hard to provide a world-class service - and it's so nice to see this recognised in your comments.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Great service

What I found most helpful were the comments they made to help me understand what could happen and how to do it, and their quite quick response. However, I believe the communication could be more effective if a notification could be generated (via email for instance) that lets clients know their query has been addressed. Otherwise you need to log in your account every now and then to make sure you see their response.
Overall, great experience.

22 March 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your comments and review, Eva.

Our systems do generate an email notification, unless for some reason you have opted out of this in the account settings. Whilst the email notification is generated, we are aware that some email service providers are over-zealous with their spam filtering, and we continue to work on this.

We're glad that overall, you are very happy with the service and thank you for taking the time to share your experience.

Kind regards
UK ENIC

Rated 5 out of 5 stars

I applied to the UK's Education…

I applied to the UK's Education National Information Centre, which registers education. This application was to compare my previous bachelor's degree (studying abroad) with the English education system for recognition in England. This issue has been going on for quite some time because I have been missing the documents that I should have been issued. I was so grateful that I was able to communicate with them through my account by email. I asked for additional documents, I sent them additional proof of evidence, etc. I also liked that everything was done online. The employees of this organization did their work at the professional level and after carefully checking all my documents, they accepted my application and issued me a certificate. I really appreciate that.
Best wishes… Erkhes

5 June 2024
Unprompted review
Rated 5 out of 5 stars

UK ENIC "The Best"

WOW. I must express that UK ENIC are incredibly valuable. They deliver on their promises. When I needed to have my foreign degrees compared, I was uncertain where to turn. My workplace recommended UK ENIC; they're also recognized by the UK education department. Life presented challenges, necessitating support for my four children, thus comparing my degree became essential. For a reasonable fee and a 15-day wait, I received my statement of comparability, which has the potential to transform my life. Their chat service is excellent as well. My salutations and gratitude to everyone involved. Lubna

16 May 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Lubna.

We are thrilled that you are so happy with your experience of using the UK ENIC services, and that we can help support the changes you are seeking.

We wish you every success in your future dreams.

Best wishes
UK ENIC

Rated 5 out of 5 stars

I am very pleased with the service I've…

I am very pleased with the service I've received obtaining my Statement of Comparability. Initially, I didn't provide all the necessary paperwork, but that was addressed by their team early on and didn't cause any delays. Great customer service. Couldn't recommend it enough.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

They are fast and reliable.

They know their job,I was applying for the wrong statement and they detected it and emailed me explaining which one I should do. I did it and the process was fast.

29 April 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your comments, and review, Kush.

We recommend that new applicants for our service read the information carefully on the website, to make sure the service meets their needs, and avoid any unnecessary delays. We also have an interactive service guide - which can be located under the "Individuals" menu - this will help guide applicants to the correct service.

Our chat service can also help guide you through the process - and our FAQ page has some really helpful information.

We wish you every success for the future
UK ENIC

Rated 5 out of 5 stars

Fast and quality service

Fast and quality service

13 February 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you Petar, for your review.

We're so happy that you found the service to be fast and be of a high quality.

Wishing you every success for the future, UK ENIC

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