Englishroses Reviews 

247
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the plants, enthusiastically noting that the gorgeous rose bushes arrive exceptionally healthy, securely packaged in protective boxes, and completely full of promising blooms. Many people also find the online ordering process extremely straightforward and truly appreciate the reliable, fast delivery service provided for special occasions. However, some reviewers were not happy with unexpected delivery delays and occasional coordination hiccups encountered with the third-party shipping service. Consumers pointed out specific frustrating instances where parcels arrived significantly late, missed intended schedule windows, or experienced minor address complications during transit.

What people talk about most

Product

People report positive experiences with product, noting that the roses arrive healthy, beautiful, and full of... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the healthy and stunning... See more

Delivery service

Consumers find delivery service to be efficient, noting that items frequently arrive on time and as... See more

Order

Clients share positive opinions on order, noting that the overall process is straightforward and easy to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, efficient experience and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful rose bush 🥰 I ordered Sweet Child of Mine in memory of my recently departed son, he LOVED scented roses and flowers and this did not disappoint. Customer service couldn't have bee... See more

Company replied

Rated 5 out of 5 stars

We ordered the Diamond Wedding Anniversary for my sister and her husband. Both the company and DPD were brilliant in keeping us informed until delivery which was on the right day and time slot. The... See more

Company replied

Rated 5 out of 5 stars

I bought a rose bush in willow basket as a bereavement gift. I was a little nervous not knowing what it would look like on arrival and just hoping it would be a decent size and have blooms etc. my w... See more

Company replied

Rated 5 out of 5 stars

I ordered the Golden wedding rose for my brother & sister in laws 50th anniversary. I had to amend the delivery date, I got through on the telephone straight away & this was changed for me with no pro... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

247 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(247)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a special rose for a golden…

I purchased a special rose for a golden wedding anniversary. The person I spoke with on the phone was beyond helpful and everything worked out perfectly.

When the rose arrived for the special occasion, my friend cried, she was so touched by the beautiful colour.

24 July 2026
Unprompted review
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Reply from Englishroses

Hello Edwina

Thank you for the 5 star review and taking the time to leave a lovely review, I'm so glad we could help and everything went smoothly. I hope your friend has lots of blooms over the summers.

English Roses.

Rated 5 out of 5 stars

Will definitely use again

I am so pleased that I chose to buy from this company. Both Mamma Mia and Bright Star roses arrived looking really healthy.
The ordering process was straightforward, and the communication was excellent, especially as I requested a change to my order.
Delivery was speedy, and I was kept informed. Both roses were exceptionally well-packaged.
I will definitely be ordering from this company again.

21 July 2026
Unprompted review
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Reply from Englishroses

Good Morning Carole, Thank you for the 5 star review and the lovely comments, We are so happy you are pleased with our site and process. Hoping you lots of blooms for many summers to come.

English Roses

Rated 5 out of 5 stars

Friend delighted with Rose

Friend delighted with Rose, in healthy condition.
Arrived on date requested.
Thank you.

10 July 2026
Unprompted review
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Reply from Englishroses

Hello Pauline

Thank you for taking the time to leave us a review.
We are pleased to hear that your rose arrived promptly and in great condition.
We hope your friend enjoys many more Springs and Summers full of blooms.

English Roses

Rated 5 out of 5 stars

5 star experience from Karen at English Roses

5 star experience from English Roses - particularly from Karen in Customer Services.
I had ordered a memorial rose for a family member, and paid for express delivery.
DPD had unexplained issues on the expected delivery date, so it was postponed. The next day I stayed in purposefully for it, constantly checking updates. It was not delivered to my door, but instead thrown (sideways) somewhere at the bottom of our drive.
Sadly someone must have taken it, so I never received the item, but Karen immediately ordered a replacement rose for me, and went above and beyond in making sure it was delivered safely to a Pickup Point.
The new rose was absolutely beautiful - packaged wonderfully, in a lovely condition, and perfect for its purpose.
Thanks again to Karen for her empathetic words, and efficient customer service.
Will certainly use again (and will avoid DPD, who did nothing to try and help me locate the original item).

18 July 2026
Unprompted review
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Reply from Englishroses

Hi Rachael

Thank you so much for your kind words about Karen.
We are delighted that she has been so helpful to you. We know that not all deliveries go as planned but we are happy to hear yours was resolved. We hope to hear from you again soon and hope that the rose blooms for many years to come.

English Roses

Rated 5 out of 5 stars

Wonderful

I've got 3 roses.

Brilliant Sweet Dream (apricot) for my granddaughters 1st birthday.

My Girl (yellow) for her 2nd birthday.

I've just ordered You're Beautiful (red) for her 3rd birthday.

Blue for You (purple) was bought for me as a Christmas present.

They're all blooming beautifully, I love them, never had rose bushes before!

I bought one (pink) for my daughter-in-laws 30th birthday, she loves it and it's blooming.

Also bought Special Day rose for my sons in-laws after the wedding and it too is still blooming.

I really can't recommend English Roses highly enough. The ordering is easy & advice is excellent.

Next time you order a rose go to English Roses UK.
The roses are beautifully packed & choice is amazing.

2 July 2026
Unprompted review
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Reply from Englishroses

Hi Susan

We are delighted to hear about all of your purchases and we have loved seeing the photos you have sent over to us as well.
We look forward to hearing from you again. Thank you for your review.

English Roses

Rated 5 out of 5 stars

Memory Rose Angel Baby

Memory Rose - Angel Baby Memorial Gift. Excellent quality and well packaged

17 July 2026
Unprompted review
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Reply from Englishroses

Hello Robert

Thank you for taking the time to leave us a review.
We are pleased that you are happy with your purchase and we hope to hear from you again soon.

English Roses

Rated 4 out of 5 stars

Lovely roses poor delivery

The roses themselves seem healthy and the flowers are pretty. Although well packaged one box was badly damaged by the delivery company DPD. Thankfully the rose was ok. That said I'd asked DPD to put the roses in a safe place (in the shade.) They were left on the doorstep in full midday sun

13 July 2026
Unprompted review
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Reply from Englishroses

Hello David

Thank you for taking the time to leave us a review.
We are glad to hear that your roses arrived in healthy and pretty condition.
We are sorry to hear there were issues with the courier. Our boxes are designed to withstand in transit but should still be handled with every care by the drivers so we can only apologise that was not the case. We are happy to hear that the damage to the box had no effects on your rose.
We hope they bloom for many Springs and Summers to come.

English Roses

Rated 5 out of 5 stars

Effortless

Effortless. Clear and concise instructions. Beautiful gift very substantial plant.

9 July 2026
Unprompted review
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Reply from Englishroses

Thank you Janet, for the 5 star review. We appreciate you taking the time to leave a review. wwe hope you enjoy your rose for years to come.

English Roses

Rated 5 out of 5 stars

Excellent quality plant

Excellent quality plant. Well packaged and labelled. Really appreciated by the recipient

9 July 2026
Unprompted review
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Reply from Englishroses

Hi, Thank you for the 5 star review, Were so happy the recipient is enjoying their rose.

English Roses

Rated 5 out of 5 stars

Such beautiful flowers

Such beautiful flowers. I received ‘my lovely Mum’ Remembrance Rose and was thrilled to receive the grandeur of this beautiful plant looking so healthy and full. It absolutely made my day thank you xx

9 July 2026
Unprompted review
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Reply from Englishroses

Hello Judith, thank you for the lovely comments and 5 stars, we appreciate you taking the time to leave a review and hope you have years of blooms to enjoy.

English Roses

Rated 5 out of 5 stars

Whole ordering process was…

Whole ordering process was straightforward from start to finish. Rose arrived when expected and communication all simple and clear. Great service and recipient of gift very pleased with their rose.

7 July 2026
Unprompted review
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Reply from Englishroses

Hello Karen

Thank you for your lovely 5 star review.
We are super happy to hear that you found our ordering process straightforward and your order was completed hassle free.
We hope the recipient has buds and blooms for many more Springs and Summers.

English Roses

Rated 5 out of 5 stars

Excellent. Will be buying from here again ❤️

The site was easy to navigate, descriptions were good and I found exactly what I was looking for. My parents were over the moon to receive their rose-gift. I chose a potted variety in a basket so all they needed to do was unwrap and enjoy. They sent pictures of the rose plant and I can verify that she is a very healthy specimen so we are all pleased :)

6 July 2026
Unprompted review
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Reply from Englishroses

Hello Amanda,
Thank you for the 5 star review, we really appreciate you taking the time to leave these lovely comments. We are so glad to hear your parents are happy with the rose, we hope they enjoy blooms for lots of summers to come.

English Roses

Rated 5 out of 5 stars

60th Rose for Special Birthday

I ordered the 60th rose for my Mum for her special birthday. It was received in good condition, she was very happy with it, hopefully it looks beautiful in her garden. Lovely selection of roses on the is website, I have ordered before and would recommend to anyone. Thank you English Roses :)

6 July 2026
Unprompted review
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Reply from Englishroses

Hi Lauren
Thank you for taking the time to leave a lovely 5 star review. We are so glad to hear your mum is happy with the rose and hope she has years of lovely blooms to enjoy.

English Roses

Rated 5 out of 5 stars

Many many thanks for supplying a…

Many many thanks for supplying a beautiful English Wedding Rose.
It arrived well packaged and with full instructions on how to look after it as my skills in to do with gardening is abysmal
.A Perfect gift for a perfect couple.
Regards, David.

4 July 2026
Unprompted review
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Reply from Englishroses

Thank you David for taking the time to write a lovely review, we really appreciate your comments, we hope you enjoy your rose for years to come.

English Roses

Rated 5 out of 5 stars

Amazing service

Amazing service.
Came on the date I requested.
Loads of buds on the Ruby rose plant.
Look amazing for our friends Ruby Wedding Anniversary present.

1 July 2026
Unprompted review
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Reply from Englishroses

Hi Karen

Thank you for the 5 star review, were so glad your happy with your rose, hoping for years of blooms for the recipient

English Roses

Rated 5 out of 5 stars

Perfect gift

I bought a rose bush in willow basket as a bereavement gift. I was a little nervous not knowing what it would look like on arrival and just hoping it would be a decent size and have blooms etc. my worries were alleviated when I received a thank you message with a picture of a beautiful, healthy white rose bush with plenty of flowers.
I’m so delighted, not only great value and a gorgeous high quality bush, but next day delivery and very well packaged.
Highly recommend.

3 July 2026
Unprompted review
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Reply from Englishroses

Hi Nicky, Thank you for the 5 star review, we really appreciate your lovely comments and we are so happy that the recipient is enjoying the rose.

English Roses

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service, superb quality roses, arrived in perfect condition due to excellent packaging. Makes me want to buy again!

29 June 2026
Unprompted review
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Reply from Englishroses

Hello

Thank you for a super 5 star review.

We are very glad to hear you're happy with our excellent packaging.

May your rose bloom for many years to come!

English Roses

Rated 5 out of 5 stars

Beautiful rose bought as an anniversary…

Beautiful rose bought as an anniversary gift. It arrived well packaged and on time. Lots buds on too. Very pleased.

26 June 2026
Unprompted review
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Reply from Englishroses

Hello Anne

Thank you for taking the time to leave us a lovely review.
We hope your rose blooms for many years to come

English Roses

Rated 1 out of 5 stars

I received a 80 th birthday rose gift .

I received a 80 th birthday rose gift .
The rose was diseased. Several flower heads had distorted centres and small thrips emerged from them over a few days.
On contacting the company their solution was to dead head the diseased heads and do not place them in the compost heap. I requested a replacement which was Refused. Dreadful customer service. How can they send an infected bush to your garden. Disgusting they ought to follow best practices from other nurseries

19 June 2026
Unprompted review
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Reply from Englishroses

Hello

Thank you for taking the time to leave us a review.
We are sorry to hear you were disappointed with your purchase.

Deadheading the rose blooms is necessary in a roses life cycle to allow for fresh blooms to grow. Like aphids and blackspot, rose thrips are a common rose occurrence that is part of nature that we cannot control but is easily treatable.
Whilst every effort is made in our quality checking stages, somethings can be too small to see or have not yet developed.
We do have a catalogue of guides and tips on our website on how to deal with any common problems that may occur.
Roses are very hardy but need care and maintenance throughout the year as they are living plants that last for many years. Sometimes this includes treating any naturally occurring issues that are unavoidable (caterpillars, spider mites, sawflies etc)

If you are unhappy with your rose, we do offer returns within 14 days The details can be found on our website.
If you require any further help, please contact our customer service team who are available Mon-Fri 9am-3pm

English Roses

Rated 5 out of 5 stars

They loved it and it looked great

They loved it and it looked great. Service great, packed well and no worse for wear coming via DPD.

17 June 2026
Unprompted review
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Reply from Englishroses

Hi Pixie

Thank you for taking the time to leave us a review.
We are very glad to hear you are happy with our service.
Enjoy your rose!

English Roses

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