English Exam Centre  Reviews 

1,076
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and welcoming staff members, noting that the overall examination process is remarkably smooth, straightforward, and well-organized. Many individuals also warmly appreciate the simple booking procedures and highly responsive support teams, which successfully help reduce test anxiety beforehand. However, some people mentioned encountering frustrating booking mix-ups, inconvenient test location changes, or general confusion regarding third-party service roles. A few reviewers additionally reported experiencing unprofessional communication, raised voices from representatives, and a complete lack of guidance during difficult situations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, welcoming, and professional throughout the entire exam... See more

Service

Reviewers highlight positive aspects of service, noting that the booking process is very well organized and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff and smooth,... See more

Booking process

Users describe positive interactions with booking process, highlighting that arranging the exam was very... See more

Customer service

People report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I chose this centre firstly,because I want a trusted, certified, accredited centre. Secondly, because a Pearson is a recognised exam board. Also, staffs at the the particular (Docklands) centre whe... See more

Rated 5 out of 5 stars

I have completed SELT B1 exam yesterday on the Isle of Man. The staff were welcoming and very helpful. The exam itself: Repeating sentences in general was easy enough,a couple of sentences felt to... See more

Rated 5 out of 5 stars

Hands down the easiest and most understanding place I’ve used. They were recommended for my wife’s Visa Application and the team handled every part of the process professionally and even changed the... See more

Rated 5 out of 5 stars

I took my english test yesterday, and they called me now, Ive passed the test! Heres my review: Upon arrival on the place, staff are so warm to welcome and greet you. Very friendly and always ready t... See more


Company details

  1. Education Center

Written by the company

A1, A2, B1 & B2 english exams English Exams via an approved SELT Awarding Organisation provider Spouse/Fiancé, Extensions, Settlement, Citizenship, Work & Student Visas


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,076)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience at the SELT exam…

Great experience at the SELT exam centre in Portsmouth. The customer care agent was really friendly, helpful and professional, which made the whole process easy and stress-free. Highly recommended!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!
If it were possible, I wouldn’t even give this place one star.
I booked a test online, and the experience was extremely disappointing.
1. Misleading pricing
At the beginning of the booking process, the price was shown as £170, but by the time I reached the end of the booking, the price had increased to £220. I found this extremely misleading, as the final price was significantly higher than the price initially advertised.
2. Test rescheduled at short notice
A couple of days after booking, I received a phone call from them saying, “Sorry, there was a problem and your test needs to be rescheduled to the following day.”
I tried to explain that this was extremely inconvenient because I had already booked a holiday for that day and made other arrangements around my original test date. Unfortunately, there was nothing they could do, so I had no choice but to agree to move my test to the following day.
As a result, I had to book another holiday and rearrange everything all over again.
3. Another change the very next day
The following day, they called me again and said, “Sorry, my friend made a mistake yesterday. There are no test slots available for that day in Leicester.”
They then told me that the only way I could take the test on the date I had originally booked was to travel to London, Sheffield, or somewhere else, which I found completely unreasonable.
Alternatively, I was offered another slot eight days later, which I did not accept.
By this point, I was extremely angry and upset. I decided to book another test, this time with Pearson, but because I was so stressed and frustrated, I accidentally booked the wrong test and lost another £220.
This whole experience has been incredibly frustrating and has caused me unnecessary stress, additional expenses, and a great deal of inconvenience.
I strongly recommend avoiding this service. The pricing was unclear, and the way my booking was handled was extremely unprofessional. I would not use this service again.

17 August 2026
Unprompted review
English Exam Centre  logo

Reply from English Exam Centre

Thank you for your feedback. You knew our price well in advance as we can see from our system that you have attempted to book the test through our platform previously. Also we make it clear on our website that the date may change subject to availability. Upon completing your booking through us, we have contacted you immediately to inform you of the situation and as soon as you confirmed that you rather have the refund, this was done immediately. We sincerely apologise for any inconveniences, however we have tried to resolve this for you as soon as possible.

Rated 5 out of 5 stars

It was a glorious experience

I had the necessary access to the required information to prepare for the examinations.
The booking process was good
All my calls for details were duly responded. It was a great experience with their good service
Many thanks and blessings to the team

22 August 2026
Unprompted review
Rated 5 out of 5 stars

The exam was conducted is a really smooth manner

The exam was conducted is a really smooth manner with quick response. At the time of reservation the team was really flexible to provide me available dates across the UK which was really convenient for me. The instructions was pretty clear before the start of exam and was conducted very well by the staff / team.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

The Exam was so easy

I took my English test last sunday. They called me now I'm passed the test .here's my review, staff are so good, very friendly and always ready to help you. The security is tight,all your belongings will be on a locker with a key the examiners staff was so nice

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Booking was very easy

Booking was very easy, staff absolutely fantastic, very helpful, friendly and understanding, they put me at ease, explained everything, answered all my questions, because of their excellent quality I went to do the test less stressed and more confident.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

One of the most unfair fair and corrupt…

One of the most unfair fair and corrupt people to book a test with. They charge over £200 but I never got any guidance and sample of the test absolutely rubbish please don’t book with this people again.

You must send information about the test to candidates . Whether it’s on computer or face to face , how many questions are and how does it work. I have done so many test in UKand overseas but none was like this. Over all very unfair, unjust and corrupt.

1 August 2026
Unprompted review

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