English Elm Reviews 1,563

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, appearance, and how well they match descriptions. Many people appreciate the competitive pricing, finding items to be good value compared to other retailers. The delivery service is frequently praised for its speed and efficiency, with many orders arriving sooner than expected and in perfect condition. However, some customers also noted issues with the ordering process, particularly concerning communication about shipping and availability. There were instances where items were listed as in stock but were actually backordered, leading to unexpected delays. A few other people also felt that the estimated delivery timelines were not always accurate, and some experienced confusion regarding order status updates.

What people talk about most

Product

Customers generally had positive experiences with products. Many reviewers praised items for being exactly as... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping times,... See more

Quality

Consumers find quality to be positive. Many reviewers praise items arriving in excellent condition,... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers express frustration with items being... See more

Price

Customers consistently note positive experiences with price, often finding great value and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We love our counsel table; it’s exactly what we were looking for and is a beautiful solid piece for a great price. I was slightly disappointed after making the purchase to find out it was out of stock... See more

Company replied

Rated 4 out of 5 stars

First, I want to say I LOVE the rug - the color and materials are wonderful. It is soft, laid flat quickly with no wrinkles and is exactly as the picture colors showed. The reason I deducted a star is... See more

Company replied

Rated 4 out of 5 stars

Kept me informed of delivery. Was disappointed that it did not show out of stock till after order was placed. Overall restocking did not take long!! Would recommend shopping here. Prices are great!!... See more

Rated 4 out of 5 stars

The rug is lovely and just as described. I was confused however by the lack of information about shipping. When l asked for clarification l was told to expect delivery in 5-7 days. A rug arrived the... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Arrived unbroken and on time

I received an email confirmation and tracking information. the package arrived on time. The product was as pictured/ described, not broken. A bonus was it was a good price.

I was nervous about ordering from this site due to bad reviews, but it worked out.

2 March 2026
Rated 1 out of 5 stars

You guys did nothing wrong but my…

You guys did nothing wrong but my package was stolen from infront of my house while I was at work. But luckily I paid for shipping protection. I’m currently waiting on a response so Iknow how to go about the situation I’ve never had to do this before so I don’t know exactly what I’m supposed to do on my part. If English Elm see’s this can someone please reach out to me & help me through the process? Please & Thank you

2 March 2026
English Elm logo

Reply from English Elm

Hi Elijah, we’re really sorry to hear that your package was stolen—that’s a frustrating situation. We’re glad you selected shipping protection, and we’ll be happy to help guide you through the process. Please email us at sales@englishelm.com
with your order details so our team can review your case and walk you through the next steps.

Rated 5 out of 5 stars

New area Rur

I received my order quickly and love the rug. It’s well made and as described. My only regret is not ordering the larger size. I will definitely order from this company again and tell my friends and family about the experience.

5 March 2026
Rated 1 out of 5 stars

My desk was broken and I couldn’t get…

My desk was broken and I couldn’t get in contact with the company to get the replacement parts

2 March 2026
English Elm logo

Reply from English Elm

Hi Alexis, we’re so sorry to hear your desk arrived broken and that you had trouble reaching us for replacement parts. That’s not the experience we want for our customers. Please email us at sales@englishelm.com
with your order number and photos of the damage so we can review this right away and arrange the replacement parts for you.

Rated 5 out of 5 stars

Better than expected

Easy website to navigate. A Scheduled in home delivery was communicated very well and on time with a polite delivery team. My item was packed very well, box was flawless, and item is better than I even expected! I am very happy with it

5 March 2026
Rated 5 out of 5 stars

Great Product!

After we ordered the lamp, we received an email from English Elm explaining the lamp was out of stock and we could cancel or wait for the next shipment to arrive in May. We chose to wait for the lamp to come back into stock as we were looking for this particular style of lamp to replace a similar one that had quit working. We were surprised when we received a notice it had been shipped as it is early March! We received it on the 4th and the lamp was in a cardboard box well packed in styrofoam and is almost identical to the lamp it's replacing. Construction was very good, assembly was easy and the package included 2 lightbulbs for the lamp. We are very pleased with the product!

4 March 2026
Rated 1 out of 5 stars

Very poor / rude customer service- sent…

Very poor / rude customer service- sent links to login to my account and view order status when I emailed asking simple question about eta of my further backordered item.

You can buy all these items at retailers who actually value your business, buy elsewhere.

4 March 2026
English Elm logo

Reply from English Elm

Hi Amanda, we’re truly sorry to hear that your experience with our customer service felt unhelpful. That’s not the level of support we aim to provide, and we understand how frustrating it must have been when you were simply looking for an ETA on your backordered item. Please email us at sales@englishelm.com with your order details so we can review your case and provide a clearer update. Your feedback is important and helps us improve how we assist our customers.

Rated 1 out of 5 stars

The dresser I ordered didn’t come when…

The dresser I ordered didn’t come when it said it would and I still haven’t received it.

2 March 2026
English Elm logo

Reply from English Elm

Hi Christy we’re so sorry for the delay with your dresser order and that it hasn’t arrived as expected. We understand how frustrating that must be. Please email us at sales@englishelm.com with your order number so we can check the status and provide you with an update as soon as possible.

Rated 1 out of 5 stars

Missing parts for the lamp!!!

Missing parts for the lamp!!!

3 March 2026
English Elm logo

Reply from English Elm

Hi Addison, we’re so sorry to hear that your lamp arrived with missing parts—that’s not the experience we want for our customers. Please email us at sales@englishelm.com
with your order number and a photo if possible, and our team will help arrange the replacement parts as quickly as possible.

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