Thanks to @Merve Yarer & her colleague Sriram, for helping sign up to Energia. Merve went through the 'Switcher' app with me, giving me confidence that Energia was the best supplier for me to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more
Company replied
Stephen Cunningham called to my door today, made everything feel very straightforward, I'm currently with electric Ireland receiving huge bills from them. Not happy at all, Saving €500 sounded OK to m... See more
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Sophia vijayakumar She came my door had a gave me a great explanation of my bills and make me aware that I am out of contract and save me very good money I will highly recommend her and she did a... See more
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Company details
Written by the company
Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.
Gold Winner
UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.
Contact info
The Generali Building, Blanchardstown Retail Park, Blanchardstown, Dublin, D15 YT2H, Dublin, Ireland
- 1850300700
- info@energia.ie
- energia.ie
4.4
Excellent
6K reviews
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Preethi was a pleasure to deal with and…
Preethi was a pleasure to deal with and has saved me lots of money
2 July 2026
Unprompted review
Reply from Energia
Good Morning Louise,
Thank you for taking the time to share your positive experience. I am so glad to hear that Preethi was able to find the best possible deal for you and that they were a pleasure to deal with throughout your experience.
Kind Regards,
Alyson
appalling customer service
appalling customer service - they sent the wrong tariff letter /contract and then denied it and refused to rectify. The agent who eventually rang back was the worst customer service agent we have ever dealt with - each agent we spoke to seemed confused unsure as to what was available - afraid to ask someone. The whole operation seems very amateur. Worse than Eir and that is saying something
1 July 2026
Unprompted review
Reply from Energia
Good Morning,
Thank you for taking the time to leave a review. We're very sorry to hear about your experience and that we fell short of the level of service you expected.
We understand how frustrating it must have been to receive the wrong tariff documentation and then feel that your concerns were not properly addressed. We're also disappointed to hear about the inconsistency of information provided and the impression this left of our customer service team.
Providing clear, accurate advice and resolving issues promptly is something we take seriously and pride ourselves on our customer service. We would really appreciate the opportunity to investigate this matter further for you.
Please contact us directly with your Name, Address and Account Number at homeenquiries@energia.ie and a member of our team will review your case thoroughly.
We value all customer feedback as it helps us identify areas where we need to improve, and we're sorry that your experience did not reflect the standards we aim to deliver.
Kind regards,
Alyson
Priya patha helped me with the gas and…
Priya patha helped me with the gas and electricity, comes highly recommended
2 July 2026
Unprompted review
Reply from Energia
Good Morning Greg,
Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything. I hope you enjoy your time as our customer.
Kind Regards,
Alyson
I switcged to Energis today and Preethi…
I switcged to Energis today and Preethi and Sriram were really patient and helpful. They explainrd very clearly the benefit of switching and were very patient with me. Thank you.
2 July 2026
Unprompted review
Reply from Energia
Good Morning Avril,
We really appreciate you taking the time to share your positive experience. We're so glad to hear Preethi and Sriram were helpful and patient and gave you a clear explanation of everything. I hope that you enjoy your time as our customer.
Kind Regards,
Alyson
Marina helped with the setup from the…
Marina helped with the setup from the very beginning until we got everything sorted
Give this nice lady a raise
1 July 2026
Unprompted review
Reply from Energia
Hi Leo
We're so happy to hear that Marina provided such excellent support and ensured everything was sorted for you. We truly appreciate your kind words!
We hope you continue to enjoy your time as an Energia customer.
Kind Regards,
Sarah
Mohit was at our house today and I have…
Mohit was at our house today and I have given him 5 stars for customer service
1 July 2026
Unprompted review
Reply from Energia
Hi Claire,
Thanks so much for taking the time to leave your review. I'm so glad Mohit was able to assist you with your queries! We really appreciate your feedback.
Kind Regards,
Rachel
Agent Ms Ananya
Agent Ms. Ananya. Manjunath 1 July 2026-Excellent explanation of benefit from changeover- Excellent manner.
1 July 2026
Unprompted review
Reply from Energia
Hi Sean,
Thank you for taking the time to leave your review. It's great to hear that Anaya was able to assist you with your query. We appreciate your feedback and I hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel
Smooth swap big savings thanx Amelia!!
I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a very smooth swap for me, probably because Amelia was very knowledgeable and helpful. Thanx energia and thanx Amelia I'm a happy customer with rates that are almost HALF the price of my old (forever) electric company!!xx
1 July 2026
Unprompted review
Reply from Energia
Hi Carol,
Thank you so much for leaving your review. I'm so glad that Amelia was able to assist you in finding a suitable tariff for your EV. I hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel
“I had a fantastic onboarding…
“I had a fantastic onboarding experience with Energia, thanks to Joselyn. She made the whole process simple, clear, and stress‑free. Every step was explained in a friendly and professional way, and she checked in to make sure everything was running smoothly. It’s rare to find customer service that feels genuinely supportive, but Joselyn delivered exactly that. Highly recommend Energia — and a special thanks to Joselyn for making the start so easy
1 July 2026
Unprompted review
Reply from Energia
Good Morning Prasanth,
Thank you for taking the time to leave your review. I am so happy to hear that your experience with Joselyn was so positive and that she was very friendly, professional and made everything very easy and stress free. I hope that you enjoy your time as our customer.
Kind Regards,
Alyson
Priya patha was lovely to talk to
Priya patha was lovely to talk to, had great manners, explained everything clearly and was very helpful
1 July 2026
Unprompted review
Reply from Energia
Good Morning Natheleen,
We truly appreciate you taking the time to share your positive experience. We're so glad to hear Priya was helpful and polite.
Kind Regards,
Alyson
After a year of manageable Energia…
After a year of manageable Energia bills, no issues, unforeseen circumstances meant I fell behind in all finances during which time the tariff changed. When I went to see what I owed thinking 400 at the most - my bill s over 2000. So upset, disillusioned and frustrated with the cost of living, at one time I would have taken my anger out on the first human I would get to talk to. Energia have a young lady, Joanne McKennacworking for them, and I have to give her and the other call centre type jobs where the increasingly hostile anger is focused on these people who are only there to make a wage to have some comforts in life, not that many jobs give that now. I was so upset, and this girl honestly should be given a medal. The people who are profiting from Joanne and others like her, will never know her name, replaced the next day if her mental health suffered because of her job. I felt more empathy from this beautiful stranger than I have in a long time. Just remember there's a beautiful soul on the other end of the line, having her life force drained for 8 hours a day, and that's before she goes home to care for her family. She gave me the most precious commodity of all, and that was her time. I ended up in tears and I promise no matter how greedy these companies get, the voice on the end of the phone is not you enemy. Honestly, this girl deserves a raise, or a huge bonus - or better still - a new job.
23 June 2026
Unprompted review
Reply from Energia
Good Morning Tina,
Thank you so much for taking the time to share your experience and for your incredibly kind words about Joanne.
I am sorry to hear about the difficult circumstances you've been facing, and understand how overwhelming unexpected bills and financial pressures can be.
It's especially heartening to hear how much of a positive impact Joanne had during such a challenging time. Providing support, understanding and the time to listen is something we strive for, and we're delighted that Joanne was able to help when you needed it most. We will ensure your feedback is shared directly with her and her management team, as recognition like this means a great deal.
We wish you all the very best moving forward, and thank you for being a valued customer.
Kind regards,
Alyson
Sophia vijayakumar was an excellent t
Sophia vijayakumar was an excellent t, proficient & effective sales person. Made the switch very easy. Thank you.
1 July 2026
Unprompted review
Reply from Energia
Good Morning Niamh,
Thank you so much for leaving your review. It's great to hear of your positive experience with Sophia, and your feedback is much appreciated!
Kind Regards,
Alyson
Priya patha was an excellent…
Priya patha was an excellent salesperson. She was informative, courteous and pleasant to deal with.
1 July 2026
Unprompted review
Reply from Energia
Hi Joe,
Thank you for taking the time to leave your review. I am delighted that you are happy with the customer service provided by Priya! I hope you enjoy your time as our customer.
Kind Regards,
Rachel
Excellent service
I find Energia very easy to deal with. I've just renewed online which I found very informative and fast. Their customer service is excellent with friendly, helpful people at the end of the phone if needed.
1 July 2026
Unprompted review
Reply from Energia
Good Afternoon,
Thank you for taking the time to leave your review. I am so happy to hear you have decided to renew your contract with us and that you found everything very efficient. We pride ourselves on our great customer service so i am really delighted that this was your experience as well. I hope you continue to enjoy your time as our customer.
Kind Regards,
Alyson
Mohit Shukla is a professional personal…
Mohit Shukla is a professional personal who sorts out any query related to connection and he is super friendly and supportive and also offers door to door help.
30 June 2026
Unprompted review
Reply from Energia
Hi Wagar,
Thank you for taking the time to leave your review. I am delighted to hear that Mohit was able to assist you with your queries regarding connection! We really appreciate your feedback.
Kind Regards,
Rachel
Sophia vijayakumar was a lovely helpful…
Sophia vijayakumar was a lovely helpful lady that had great patience and was very kind
30 June 2026
Unprompted review
Reply from Energia
Hi Jennifer,
Thank you so much for leaving your review. It's great to hear of your positive experience with Sophia, and your feedback is much appreciated!
Kind Regards,
Rachel
Sophia vijayajumar
Sophia vijayajumar
Excellent very professional.due to her I switched to energia thanks
30 June 2026
Unprompted review
Reply from Energia
Hi Margaret,
Thank you for taking the time to leave your review. It’s great to hear that Sophia was able to assist you in registering with us. I hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel
Sophia vijayakumar was very helpful and…
Sophia vijayakumar was very helpful and friendly with our household
30 June 2026
Unprompted review
Reply from Energia
Hi Caitriona,
Thanks so much for taking the time to leave your review. I'm glad to hear that you found Sophia helpful! It's great to hear that she was able to assist you. We really appreciate your feedback.
Kind Regards,
Rachel
Priya patha, Great customer service
Priya patha, was very friendly and explained any discounts she could offer from energia while comparing them to my current bill from a different company. She explained my current bills and identified I was actually out of contract which I didn’t realise. Very good customer service would highly recommend
30 June 2026
Unprompted review
Reply from Energia
Hi Craig,
Thank you for taking the time to leave your review. I am delighted to hear that Priya was able to assist you by explaining our offers and comparing them to your current bills. We really appreciate your feedback, and I hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel
Sophia Vijayakumar
Sophia Vijayakumar, was very efficient and got straight to the point, seamless changeover to Enetgia!
29 June 2026
Unprompted review
Reply from Energia
Good Morning,
Thank you you taking the time to leave your review and your feedback about our agent Sophia. I am so happy that Sophia was very efficient and made the switching process very easy for you. I hope you enjoy your time as our customer.
Kind Regards,
Alyson
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