Energia Reviews 

5,714
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and helpful, making the switching process easy and hassle-free. Many highlight the exceptional customer service, noting that representatives provide clear explanations and ensure a smooth user experience. People often report significant savings on their bills and appreciate the straightforward service. However, some people were dissatisfied with the pricing, reporting that unit prices were too high and bills increased significantly, especially after contract lapses. A few other people also felt that customer service was unhelpful, citing issues like incorrect tariffs, unfulfilled promises such as smart meter installation, and agents providing confusing information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Service

Users describe positive interactions with service, often highlighting the professionalism and helpfulness of... See more

Price

Customers had ambiguous experiences with price, with many reporting positive outcomes, such as saving money... See more

User experience

Consumers find the user experience to be positive, with many praising the ease and simplicity of switching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sophia vijayakumar She came my door had a gave me a great explanation of my bills and make me aware that I am out of contract and save me very good money I will highly recommend her and she did a... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more

Company replied

Rated 5 out of 5 stars

I contacted Energía on Saturday and a lovely woman called Somiya explained everything very clear. Then, on Monday, she called me back at the agreed time to finalize the switch. She answered me all my... See more

Company replied

Rated 5 out of 5 stars

Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almo... See more

Company replied


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Energy Equipment and Solutions
  4. Green Energy Supplier

Written by the company

Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.

Gold Winner

UK National Contact Centre Awards 2025

UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,714)

437 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Priya patha

Priya patha
Very good very quick highly recommend

30 July 2026
Unprompted review
Energia logo

Reply from Energia

Hi Elaine,

We are so happy to hear you had such a positive with Priya. We also truly appreciate your recommendation!

Kind regards, Robert.

Rated 5 out of 5 stars

Priya patha very helpful and polite

Priya patha very helpful and polite

30 July 2026
Unprompted review
Energia logo

Reply from Energia

Hi Sean,

We're delighted to hear about your positive experience with Priya. We appreciate you sharing your kind words, feedback and your 5-star review.

Kind regards, Robert

Rated 5 out of 5 stars

Marwan khalil came to my door today and…

Marwan khalil came to my door today and did an amazing job explaining everything regarding the switch. I work in sales myself and I was impressed by his sale strategy. Never did any business at the door but Marwan have changed that today.

30 July 2026
Unprompted review
Energia logo

Reply from Energia

Hi Loreta,

We are so happy to hear about your positive experience with Marwan!

We appreciate you sharing how impressed you were with their sales approach and explaining the switch process. Thank you for your wonderful feedback and review.

Kind regards, Robert.

Rated 5 out of 5 stars

Sophia

Sophia

She was lovely to deal with very friendly and a wonderful sales women happy to switch to energies

30 July 2026
Unprompted review
Energia logo

Reply from Energia

Good morning,

We're so happy to hear about your positive experience with Sophia and that you are happy with your switch to Energia!

We appreciate you sharing your kind words.

Kind Regards
Sarah

Rated 5 out of 5 stars

Energia really saves our energy!

Transition to Energia is such a quick and smooth process. Thanks to Sreeram and Preethi of Energia who made it very easy for us. Hassle free, and the rates are better than pinergy.

26 June 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Lalitha,

Thank you for taking the time to leave your review. It is great to hear that Sriram and Preethi made the switch to Energia a very efficient and smooth process and that they found the best rates for you. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sriram Rompally & Kevin Preet has very…

Sriram Rompally & Kevin Preet has very good knowledge about the Energia products and explained in detail which helped me to make decision.

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Vinay,

Thank you for taking the time to leave your review. It is great to hear that Sriram and Kevin explained everything very well and that they had great knowledge. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Great experience with Harris

Great experience with Harris, explained everything really clearly and was a pleasure to deal with.

29 July 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Marie,

Thank you for taking the time to leave your review. I am so happy to hear that you had a great experience with Harris and that he explained everything very well. I hope that you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sriram and Utsav was at my door today &…

Sriram and Utsav was at my door today & I'm happy that they showed everything clear what I'm paying and it's informative, I feel switching to energia is the best choice. Great time

29 July 2026
Unprompted review
Energia logo

Reply from Energia

Hi Angela,

Thank you for taking the time to leave your review. I am so pleased to hear that you had such a positive experience with Sriram and Utsav, and you were able to find a suitable tariff. We really appreciate your feedback, and I hope you enjoy your time as our customer!

Kind Regards
Rachel

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

Very good and professional and help me to switch easily and very friendly happy to switch to energia

29 July 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Munni,

Thank you for taking the time to leave your review. I am delighted to hear that Sophia was able to assist you with the switching process, and that you found her professional and friendly. We really appreciate your feedback!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia helped switch us to a cheaper…

Sophia helped switch us to a cheaper plan and made the process very easy

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Hi Shaun,

We're so glad Sophia could help you find a more affordable plan and make the process easy for you. Thank you for your kind words and feedback.

Kind regards, Robert

Rated 5 out of 5 stars

Priya patha great job in the change…

Priya patha great job in the change over for us.

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Hi David,

We're so glad to hear that Priya was able to such a great help in the changeover process to Energia. We appreciate your kind words.

Kind regards, Robert

Rated 5 out of 5 stars

I had great experience with Sriram &…

I had great experience with Sriram & Kevin .they are very good persons to share all the informations regarding the plans. I am very happy .

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Hi,

Thank you for taking the time to leave your positive review. We are so happy to hear that Sriram & Kevin were able to provide you with all the information you needed regarding our tariffs.

Kind regards, Robert

Rated 5 out of 5 stars

Priya Patha signed me up to energia…

Priya Patha signed me up to energia today at my door. She was absolutely lovely and a pleasure to deal with. Savings will be good too! Thanks so much Priya

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Hi Denise,

We're so happy to hear about your positive experience and that you found Priya helpful and a pleasure to deal with. We appreciate your kind words!

Best regards, Robert.

Rated 5 out of 5 stars

Lovely experience with sales assistant…

Lovely experience with sales assistant Marwan Khalil when he called to our house today. Very pleasant, informative and helpful, overall an easy decision to switch providers!

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Susan,

Thank you for taking the time to leave a review. I am so happy to hear that Marwan was so pleasant, informative and helpful during your interaction with Marwan. It is great to hear that you have decided to switch to Energia and a hope that you enjoy your time as our customer.

Kind regards,
Alyson

Rated 5 out of 5 stars

sophia vijayakumar

sophia vijayakumar

....very professional , helpful and very fast in organizing any account set up require

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Magdalena,

Thank you for taking the time you leave your review. It is great to hear that Sophia was so helpful and professional and that everything was very efficient. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Hi there.I am so happy to deal with…

Hi there.I am so happy to deal with JOEL THOMAS so helpful and polite.I recommended for everyone.Thank you Joel

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Nadieh,

Thank you for taking the time to leave your review. I am so happy to hear that Joel was so helpful and polite. We really appreciate your feedback, and I will pass your feedback on to Joel.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Matthew Murphy

Matthew was very professional and very helpful with the switch over he explained everything perfectly well. He is a credit to Energia!

28 July 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Maria,

Thank you for taking the time to leave your review. It is great to hear that Matthew was so helpful and professional and that everything was explained well to you. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 4 out of 5 stars

Easy changeover with no problems

Easy changeover with no problems

24 July 2026
Energia logo

Reply from Energia

Good Morning Joe,

Thank you for taking the time to leave your review. It is great to hear that you have switched over to Energia and that it was very simple without any issues. I hope that you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayskumar

Sophia vijayskumar

Very good customer service very good explanation on bill calculation very friendly smiley good energy happy to come back to energia thanks for best offer

27 July 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Ina,

Thank you for taking the time you leave your review. It is great to hear that Sophia was able to find the best offer for you and that she provided you with great customer service in her friendly manner. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look