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Eneba Reviews 293,974

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices, often highlighting significant savings compared to other platforms. The purchasing process is frequently described as easy, fast, and convenient, with many appreciating the quick delivery of codes and the overall smooth user experience. People also value the reliable transactions and the helpful customer service that quickly resolves issues. However, some customers were dissatisfied with the product itself, reporting issues such as receiving incorrect game versions, invalid or already activated keys, or problems with region compatibility. A few users also experienced website performance issues, including slow loading times, crashes, or bugs, and some found the cashback system misleading due to restrictions on using the Eneba balance.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers report issues with product accuracy, such as... See more

Price

Consumers generally find the prices to be positive, with many reviewers highlighting fair, cheap, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and speed of transactions, the... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast and reliable service, with... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praise the ease of use, competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Eneba is one of the best platforms in the market today. However, in terms of costs and availability of items, the competition is becoming extremely fierce. All together, a good experience from star... See more

Company replied

Rated 4 out of 5 stars

I am very upset because I bought a lot of gift cards from ENEBA, but the company didn/t want to support me yesterday by returning my money paid for 2 gift cards 300 euros with keys without validity fr... See more

Company replied

Rated 4 out of 5 stars

I tried to buy Kerbal Space Program a little cheeper. It worked perfectly, but there were some problems with payments, most likely from my side, but could 95% recomend. You could also check out Green... See more

Company replied


Company details

  1. Game Store
  2. Gaming service Provider
  3. Online Marketplace
  4. Video Game Store

About Eneba

Written by the company

Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors

Verified vendors

Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout

Secure checkout

Partners with the largest global payment providers
Available support

Available support

Fast, reliable help through online support

Experiencing issues?

Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact support

Contact info

Promotion box for Eneba

Got a Question?

We're ready to help with purrfect timing. Contact our Support Team.

4.3

Excellent

TrustScore 4.5 out of 5

294K reviews

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Rated 1 out of 5 stars

Scam

Got the code for Europe but it says it doesn't work in my region, tried on multiple accounts and also gave my friends code to try it but same error. Got scammed twice by you guys but now I know I should avoid you. Well I gotta update my review cuz you said the issue has been resolved but it hasn't actually, I got my money back the first time this happens, I buy the same game again but from a different seller and the one that said EUROPE ONLY and still doesn't work on europe..

26 April 2026
Eneba logo

Reply from Eneba

Hello,

Thanks for taking the time to reach out to us.

On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues, which by the looks of it you have already contacted!

And based on your ticket, I can also see that the situation has been fully resolved, with a solution being provided as well, which is great to hear! We will continue to work just as hard, if not, put in even more effort, into making sure that such occurrences would not happen in the future. Thus, providing you with the opportunity to leave some positive feedback!

EDIT

Thank you for updating the review, this is something that we will check right away.

Our team has contacted you through the same ticket, so kindly check it out and reply when you will be able to.

2nd EDIT

We have not heard back from you in some time. Please make sure to respond to your ticket with the requested details so we can look into your case and assist you!

Warm regards,
Team Eneba

Rated 5 out of 5 stars

Fast,Great

Fast,Great, and reliable service..Got my game in under 5 minutes. Will most definitely use again!!!🥳😎🤓

26 April 2026
Rated 1 out of 5 stars

Bought Card thats Not working and now I…

Bought Card thats Not working and now I Need to wait up to 5 days.

Will Change my Rating once issue is Solved

26 April 2026
Eneba logo

Reply from Eneba

Hello! My name is Enzo.

Thanks for your review and for taking the time to share your experience.

I'm sorry to know this situation happened to you. Don't worry, we'll be happy to help you resolve this situation.

I have checked the system and confirmed that you have already created a ticket. We are currently reviewing the information to help you in the best way possible. When we have an update, you will be notified through that ticket.

Regards,
Enzo, Eneba Team

Rated 5 out of 5 stars

Awesome Service

Awesome Game-Selection. Great Prices and great Services makes a no-brainer for me to buy here.

Keep up the awesome work.

26 April 2026
Rated 2 out of 5 stars

CUSTOMER SERVICE IS AWFUL

Cant redeem more than €400 in one month i have 9 im not waiting 5 months the web says contact support i did theyre not responding at first it was quick and fast now its been more than an hour

26 April 2026
Unprompted review
Eneba logo

Reply from Eneba

Hello there,

Thank you for your review. I do understand that it might be confusing, but Eneba has a monthly limit on how many gift cards can be activated.

Since you provided us with your email address during the creation of your review, our Support Team was able to find yourticket.

It appears that our Support Team has explained further more about how Eneba wallet gift cards work. If you have any other questions - kindly reply back to them and they will happily answer.

Warm regards,
Ruby, Team Eneba

Rated 5 out of 5 stars

Trustworthy and Fast

Super fast and easy. I used the Eneba Browser Extension, highly recommend it. You don't need to do anything else, but to click a couple buttons. The Product was a Key as ordered and it worked great!

26 April 2026

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