Empire Auto Protect Reviews 3,163

Home policy issued Not requested''''''' 5-11-2026

Super friendly customer service and very helpful

Did not agree. No no no no no no no

I love the ease of access and patient agents themst give a great level of clarity

Where is my paperwork that was promised? I never received a receipt for my payment. I am thinking about calling my bank to get my $ back.

Be truthful. They are not part of Ford ProtectTHEY HAVE A VERY POOR CUSTOMER SEVICE. EXTREMELY RUDE AND DISRESPECTFUL. I DO NOT RECOMMEND

I had your companies coverage when I purchased my car five years ago and I was treated very well and had no problems and I hope it goes well. This time and your representative today was very informative, polite and courteous and went through everything we just needed to discuss thank you very much sincerely, Ray Carter.

Shawn our representative was extremely professional. Knowledgeable not pushy at all. Answered all of our questions and explained the coverage in depth. Very impressive.

Untrustworthy company. Don't believe what they tell you. They called me numerous times about their warranty, and I ended up becoming the latest victim of their high-pressure sales tactics.
I am now trying to cancel within the 30-day review period, but they are making it extremely difficult. I spoke with Steve twice, and he refused to listen to my concerns and even hung up on me. The level of disrespect was shocking.
My suggestion is to stay away from this company. I want my refund returned as promised. Dealing with them has been a horrible experience. I wish I had read the reviews before signing up. Already wrote two emails regarding cancellation.
Date bought
May 29, 2026 at 11:35:49 EDT and
Trying to cancel on 6/4/2026
Paul Morin
Empire Auto Protect
(888) 345-0084 Ext.
Empire Auto Protect
Empire Auto Protect | Toll Free: (888) 345-0084
Important Benefits

Pays directly to the repair facility of YOUR Choice
Accepted anywhere in the U.S. or Canada
30-Day Review
Transferrable coverage
Low deductible options
Complimentary 24X7 Roadside-Assistance
Complimentary Towing
Complimentary Trip Interruption / Tire Protection
Lowest-prices Guarantee
I don’t trust them, I know what I faced with there disrespectful behavior, attitude & lies that I can’t cancel the contact even within a weeks time, I will still not recommend them to anyone. Stay away from this company.

Good discussion.

Do not buy from them. I got a warranty with him in less than 24 hours. Call them to ask questions about why I had not received my policy or any kind of paperwork from them got told 20 times by the same person to call Customer Service to get my refund Customer Service called me this morning, hung up in my face play games on my phone became very belligerent and disrespectful. I had to send them a cover letter of another policy I have the outright refused to give me a refund if I didn’t send it. I am calling the FBI the attorney general and the Better Business Bureau. I’ve already called my bank to put stop payments on anything to them. Something is very wrong there. This company is horrible.

I feel like I was mislead. The gentlemen on the phone stated that the warranty was a continuation of the original factory warranty. That is not true. I also mentioned that Empire protect is a third party insurer and he stated that they are not. I read later that empire protect is a third party vendor.

The agent was courteous & knowledgeable.

Scam!!!
This is the lying company

Prompt responses and knowledgeable.

If I could give zero stars, I would please do not deal with these people. They are scammers. They don’t like to answer your calls. They take your money without your permission after your contract is over and they refuse to give you your money back when you confront them about the situation they tell you your money is not refundable after they’ve taken it unauthorized and then they don’t want to fix your car totally they actually tell you they were gonna fix it with you not paying anything but then you have to pay out-of-pocket hundreds and hundreds of dollars so they’re scammers they’re liars and please be aware that they are not a good company to deal with. Please take your business somewhere else

They were very helpful with getting me warranty coverage for my vehicle.

I am not going to use empire after reading so many bad reviews. I have cancelled payments with the bank and any more charges put through to my card are considered fraud. I tried calling back and straight to voice
Mail. No company message or person to talk to. Scam