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Emperor Champagne Reviews 

1,306
•
TrustScore 4.5 out of 5

4.4

Wine Store
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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the diverse and impressive product selection, finding many unique and high-quality options. The staff are frequently highlighted for their extensive knowledge, passion, and helpfulness, making interactions enjoyable and informative. Many consumers appreciate the efficient and prompt service, noting the smooth ordering process and quick delivery, often with excellent tracking and packaging. However, some customers reported issues with delivery, including significant delays, non-delivery, or inconvenient collection requirements. A few also received incorrect items or found specific products substituted without prior notification.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the wide range of champagne available for... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising quick and efficient... See more

Order

Customers had positive experiences with order, praising the easy online ordering process and prompt... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, awesome, and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and efficiency in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I have been going to the Emperor Champagne Warehouse events for the past 4 years and honestly, it gets better each year! This year I was flying solo but still had a great time- tasting the impressive... See more

Company details

  1. Wine Store

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(1,306)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

Im still waiting for it

Im still waiting for it - no sign of when I will get it. Whilst I love your champagne variety. Logistically the service needs to improve.

18 November 2024
Emperor Champagne logo

Reply from Emperor Champagne

Hi Belinda, I just looked into your order. It says insufficient address information? Did you input your address correctly?

Rated 1 out of 5 stars

Still waiting on delivery

Still waiting on delivery

24 September 2024
Emperor Champagne logo

Reply from Emperor Champagne

Hi John, I spoke to you on Friday. You were away and it was returned back to us and we have resent? I will call again today.

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