Emperor Champagne Reviews 

1,306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the diverse and impressive product selection, finding many unique and high-quality options. The staff are frequently highlighted for their extensive knowledge, passion, and helpfulness, making interactions enjoyable and informative. Many consumers appreciate the efficient and prompt service, noting the smooth ordering process and quick delivery, often with excellent tracking and packaging. However, some customers reported issues with delivery, including significant delays, non-delivery, or inconvenient collection requirements. A few also received incorrect items or found specific products substituted without prior notification.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the wide range of champagne available for... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising quick and efficient... See more

Order

Customers had positive experiences with order, praising the easy online ordering process and prompt... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, awesome, and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and efficiency in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I have been going to the Emperor Champagne Warehouse events for the past 4 years and honestly, it gets better each year! This year I was flying solo but still had a great time- tasting the impressive... See more


Company details

  1. Wine Store

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,306)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exquisite Gift and Exceptional Personal Service

A last minute Christmas gift and I was so concerned the Champagne Sword wouldn't arrive on time. Such a wonderful buying experience as every effort was made to ensure my order was couriered without a moment's delay. An absolute pleasure to be treated this well particularly as this was the height of the retail selling period when everyone was stretched to the limit. I've now joined the Emperor's Club as a result of this unforgettable buying experience. To top it off, the Sword was beautifully boxed and was such an exquisite gift.

19 December 2024
Rated 5 out of 5 stars

Amazing Customer Service

Called with an urgent delivery with no lead time but Emperor got my orders out to our clients within the deadline and went above & beyond to ensure our gift requirements were taken care of. Very grateful for their help!

1 December 2024
Rated 1 out of 5 stars

I ordered champagne and paid for it

I ordered champagne and paid for it. I received a text saying it wasn't available. I asked for a call and am still waiting. I paid nearly $2,000!!!!!!!!!!!

21 December 2024
Emperor Champagne logo

Reply from Emperor Champagne

Hi Nicole, I contacted you to let you know that the champagne was out of stock and offered an alternative. The company that you ordered stock from is currently going into administration and all Stock imported by that company is in lockdown. Happy to offer a refund or an alternative but we never heard back on what you wanted.

Rated 1 out of 5 stars

My Client Ken still hasn’t receive his…

My Client Ken still hasn’t receive his champagne gift when I ordered it 10days out from Christmas
I haven’t received any correspondence regards to when’s it’s being delivered and not even sure where the gift is?

10 December 2024
Rated 1 out of 5 stars

My order has not yet arrived

My order has not yet arrived. It was due for delivery the 16 December and did not arrive in time for Christmas. A bit previous with asking for a review

10 December 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, great range of exquisite champagne.
Friendly and easy to order on line with delivery on time.

25 November 2024

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