Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... See more
Company replied
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... See more
Company replied
I have worked for Emop cleaning company for almost a year now and the experience has been awesome, I have earned well and the fact that it is a flexible job makes me love it. My trainer Pre, she sends... See more
Company replied
Company details
Information provided by various external sources
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Contact info
Bayley Street 13, WC1B 3HD, London, United Kingdom
- support@emop.world
- emop.co.uk
3.9
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid
Due to an elderly member of a property moving out I needed the house cleaning up, mainly hard surfaces being scrubbed, mopped and bleached.
I was unsure of what company to go with, but with my application half filled out (with my contact number filled in) I was contacted by a sales man that reassured me all would be fine. Also if not ways to ressolve the issue. After the chat I felt confident, so I went ahead and booked the service.
The day I booked, a cleaner was unavailable so we agreed to rearrange.
The cleaner, arrived with minimal equipment/PPE (gloves). Spent all day at the properly and barely cleaned anything. A mop wasn’t used, the extra disinfectant wasn’t used, any heavy stains was barely removed. The cleaner spent extra time so there was an extra charge (not sure what for).
Unless you need things dusting down, any deep clean I would avoid this company.
1 August 2025
Unprompted review
Reply from eMop
Thank you for reaching out and sharing your feedback. We are very sorry to hear that the cleaning service did not meet your expectations, especially given the circumstances with an elderly family member moving out. This is not the standard we aim to provide.
We would like to investigate this matter further and offer a fair resolution. Please send an email to support@emop.world with the details of your booking, including your booking ID / postcode / email
Once we have this information, we will be able to address your concerns directly and work towards a solution. We look forward to hearing from you. Best regards eMop
Everything was amazing
Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroughly. I’ve never seen the bathroom mirror this spotless before — so shiny and clean! Highly recommend!
10 September 2025
Unprompted review
Reply from eMop
This is wonderful to hear! We're so glad you had such a great experience with our cleaning service. It's fantastic that the cleaner was punctual, well-equipped, and left your one-bedroom apartment looking spotless—especially the bathroom mirror!
We’ll be sure to pass your kind words along to the cleaner. Thank you for sharing your positive feedback and for recommending us!
Extremely poor carpet cleaning service
Extremely poor carpet cleaning service. Cleaner arrived without proper equipment, asked to use our hoover, and left the carpet soaked for over 36 hours. The moisture caused a terrible odor, damage to the underlayer, and even respiratory issues. The room has been left uninhabitable just days before a new tenant is due to move in without aiming to proptly adress the sever damage. Completely unprofessional and not recommended.
2 September 2025
Unprompted review
Reply from eMop
We are very sorry to hear about the issues you experienced with your carpet cleaning service. This is certainly not the standard we aim to provide, and we understand your frustration.
We are currently reviewing the matter thoroughly and are working to determine the best resolution. We will be in touch with you as soon as possible with an update and a plan to address the situation. Best regards eMop.
Easy booking but cleaner did not…
Easy booking but cleaner did not complete the clean that I paid for despite the cleaner confirming that they did. The oven was not cleaned well and the inside of the cupboards was not completed even though these were paid for. I did email and complain however I'm still awaiting a response.
8 August 2025
Unprompted review
Reply from eMop
Thank you for bringing this to our attention. We are very sorry to hear that the cleaning service did not meet your expectations.
We would like to look into this for you immediately. Please email us at support@emop.world with your booking details, including the email address and postcode used for the booking.
Once we have this information, we will investigate the matter with urgency and get back to you with a resolution. Best regards eMop - 09/09 Hi Georgia, please could you send us an email with detials of your booking as we dont have any information for the above. Thank you
Waste of time - double no show
Waste of time! Booked an end of tenancy clean which they cancelled the day before. Got told they could get someone to me the day after at the same time. With that said I rebooked (when I could have tried elsewhere). I was told it would happen and I’m the app a name of a cleaner was assigned.
Next day, 3hrs before the booking it was cancelled again.
It’s a shoddy company who don’t care. Left me unable to do an end of tenancy clean so lost deposit.
The agent was unable to say or do anything other than say if a cleaner doesn’t accept your job it’s cancelled by the system 3hrs before.
My best advise - avoid emop unless you fancy trying each day and hope that a cleaner turns up.
And don’t expect any customer service support. When I messaged back after the second days cancelling I got no reply. Guess a company rating so low is not at all interested at changing that statistic.
18 September 2025
Unprompted review
Reply from eMop
Hi Mark,
Thank you for reaching out and sharing your experience. We are very sorry to hear about the last-minute cancellations for your end-of-tenancy clean. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience and stress it caused, especially with your deposit on the line.
We want to give you some insight into how our platform works. The cleaners on our platform are self-employed professionals, and bookings are based on their availability. While we always do our best to find a replacement cleaner if a booking is canceled, sometimes this isn't possible, which can unfortunately lead to a cancellation.
We know this was a deeply disappointing experience, and we are truly sorry that we were unable to fulfill your booking.
We would like to try and make this right. Please contact us directly at support@emop.world so we can personally address this and discuss a resolution. We hope to have the opportunity to regain your trust in the future. Best regards eMop.
My experience has been excellent—I’ve…
My experience has been excellent—I’ve been able to connect with many satisfied customers. The Emop team is always online, responsive, and ready to answer any questions. I’m truly excited to get started, knowing that working with Emop and its wonderful team will be a rewarding experience.
5 May 2025
Unprompted review
Reply from eMop
Thank you so much for your kind review
I booked eMop to deal with very…
I booked eMop to deal with very stubborn stains in my elderly father's bedroom. We were very impressed with the service. The lady spent 2.5 hours cleaning, eMop phoned during it to check we were happy, and overall we would have no hesitation recommending eMop for cleaning services.
15 August 2025
Unprompted review
Reply from eMop
Thank you for the fantastic review! We're so happy to hear that you and your father were impressed with the service.
It's wonderful to know that our cleaning professional was able to tackle the stubborn stains and that our team's check-in call added to your positive experience. We'll be sure to pass your kind words along.
Your recommendation means a lot to us, and we look forward to helping you with any future cleaning needs!
Very unprofessional behaviour
Very unprofessional behaviour. Booked them for end of tenancy cleaning service 3-4 days in advance. They called 1 day before the appointment that carpet steam/deep cleaners are not available but they are trying. On the day they called again saying the same and promised that rest of the cleaning will be done as planned and later sent a cancellation email. We had to move to other city and had to book an expensive service on the last minute. If you want peace of mind, don’t book them .
14 August 2025
Unprompted review
Reply from eMop
Thank you for your review. We sincerely apologise for the frustration you experienced with your booking.
eMop is a platform that connects customers with independent cleaning contractors, and we rely on their availability to fulfill bookings. While we always try our best to find a cleaner for every job, it can be challenging, especially for specialized services like carpet cleaning, as not all contractors can provide it. If we do have to cancel a booking, we always try to arrange a different day or time that works for you.
We are truly sorry for the last-minute cancellation and the inconvenience it caused. We hope to regain your trust in the future.
Cancelled less than 3 hours before our…
Cancelled less than 3 hours before our end of tenancy clean
12 August 2025
Unprompted review
Reply from eMop
Thank you for reaching out, Andrew. We are very sorry for the frustration this has caused. We tried to contact you several times by phone and also sent an email to arrange an alternative time for your cleaning, but unfortunately, we didn't receive a response.
We would still love to help you with your cleaning needs. Since your original booking was canceled by the system, you can easily reschedule it for a different date and time by logging into your account on our website.
If you would like to reschedule, you can do so on the link that was provided.
Thank you for your patience, and please let us know if there is anything else we can do for you.
Great service from Prenefen!
I've been using eMop for some time now and have booked several cleans with them. They have all been great. As a landlord, I don't know how I'd cope without this service. I recently booked a clean and needed to update something on the booking. Within an instant, Prenefen (hope I've spelled his name right!) was on the case and had made my changes for me and gone above and beyond, even calling me back to confirm that everything was ok. Great customer service!
11 August 2025
Unprompted review
Reply from eMop
This is wonderful to hear! We're so glad that eMop has been a valuable service for you as a landlord and that your experiences have been great. We'll be sure to pass along your kind words to Prenesen—he'll be thrilled to know that his efforts made such a positive impact. Thank you for being a loyal customer and for taking the time to share your feedback!
Emop is a great cleaning company
Emop is a great cleaning company, and trust me I love the company so much, the customer service is amazing, the experiences are great, I have never regretted working with Emop company
22 July 2025
Unprompted review
Reply from eMop
That's fantastic to hear! It sounds like you've had consistently positive experiences with us, and it's wonderful that you appreciate our customer service and the quality of their work.
Thank you for sharing!
Working with eMop has been a wonderful…
Working with eMop has been a wonderful experience. From the idea to implementation, the app and service itself are a game changer and allows people to have gainful work in an easy and straightforward manner. Recruitment is also insightful and by the time you start work you already know the functionalities of the app and what’s required of you. Roxanne and the team are very welcoming. It’s a great opportunity!
13 July 2025
Unprompted review
Reply from eMop
Thank you so much for taking the time to share such a thoughtful and detailed review about your experience working with eMop!
I have worked for Emop cleaning company…
I have worked for Emop cleaning company for almost a year now and the experience has been awesome, I have earned well and the fact that it is a flexible job makes me love it. My trainer Pre, she sends me a well done message so as to keep me going, when I need help or get confused about something I reach out for help and they respond very quickly. I will always recommend Emop to family and friends either to book or to work.
19 July 2025
Unprompted review
Reply from eMop
Thank you so much for taking the time to share your fantastic feedback about your nearly year-long experience working with eMop!
I really enjoyed working with emop it…
I really enjoyed working with emop it is very flexible to work with them and supportive.
18 July 2025
Unprompted review
Reply from eMop
Thank you for taking the time to share your positive experience working with eMop!
We are delighted to hear that you find working with us to be very flexible and supportive. These are two aspects we strive to excel at, so your feedback is truly appreciated.
We're glad you've enjoyed your time with the eMop team!
Employee Review for Emop
Employee Review for Emop
By Chinecherem Martha Onovo
I worked at Emop as a cleaner, and my experience with the company was very positive. I was recruited by Roxanne, who was friendly, professional, and supportive from the start. She made the registration process simple and clearly explained everything I needed to know, which helped me settle into the role quickly.
At Emop, I was assigned various cleaning jobs in private homes across Manchester. The flexible working hours suited me well, and the app-based system made it easy to manage bookings and job details. I gained hands-on experience in deep cleaning, organising, and maintaining high standards of hygiene.
This role helped me strengthen my attention to detail, time management, and ability to work independently. I always took pride in my work and made sure every home was left spotless and the client satisfied.
I’m truly grateful to Roxanne and the Emop team for the opportunity and support. I would definitely recommend Emop to anyone looking for flexible and rewarding cleaning work.
18 July 2025
Unprompted review
Reply from eMop
Thank you for your wonderful review! We're delighted to hear that your experience working as a cleaner with eMop was very positive.
It's fantastic to know that Roxanne provided excellent support during recruitment and that you found our flexible hours and app-based system convenient for your work in Manchester. We truly appreciate your dedication to high standards in deep cleaning and organizing.
Your recommendation means a lot to us. Thank you for being a valued part of the eMop team!
Work
I enjoy working with emop. They always give all the necessary support and information which make the work easier.
18 July 2025
Unprompted review
Reply from eMop
Thank you for sharing your positive experience working with eMop!
We're so pleased to hear that you enjoy working with us and that you find the support and information we provide helpful in making your work easier. That's exactly what we aim for!
We appreciate your kind words.
Good
Hi, I'm Genesis Ebosele, I currently reside in Manchester, please I want to use this opportunity to give a review to this amazing company (Emop)
I just want to let you guys no that you are so good on resolving conflicts, you have good management team, I was so impressed with the way I was welcome to the team, I felt comfortable speaking with you guys, you also gives every staff opportunity to make money for themselves, I.m so glad to be among the team.
Thanks.
11 July 2025
Unprompted review
Reply from eMop
Thank you so much for taking the time to share such a fantastic review about your experience with eMop! We are truly delighted to hear your kind words.
It's incredibly rewarding to know that you find our team excellent at resolving conflicts and that you appreciate our management. We're especially pleased that you felt so welcome and comfortable speaking with us from the very beginning.
Providing opportunities for our staff to earn well is a core part of our mission, and we're so glad you feel that you can thrive within our team.
We are truly happy to have you as part of the eMop family!
Thank you again for your wonderful feedback.
I’m incredibly happy to be working at…
I’m incredibly happy to be working at eMop! From the start, I’ve felt welcomed, supported, and appreciated. The team is friendly and professional, and I enjoy the flexibility and opportunities the job provides. Every day brings a new experience, and I truly feel proud to be part of a company that values both its staff and customers. I look forward to continuing to grow with eMop and giving my best in every job!
18 July 2025
Unprompted review
Reply from eMop
Thank you so much for sharing such a heartfelt and positive review about your experience working with eMop!
We are absolutely thrilled to hear that you are "incredibly happy" to be part of our team and that you feel welcomed, supported, and appreciated from the very beginning. It's truly rewarding to know that you enjoy the flexibility and opportunities the job provides, and that you find our team friendly and professional.
Your enthusiasm for the new experiences each day brings, and your pride in being part of a company that values both its staff and customers, means a great deal to us.
We are excited to see you continue to grow with eMop and appreciate your dedication to giving your best in every job!
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