I’m an old customer. I have ordered fully bespoke shirts as well as bought some in the Jermyn Street shop & online. My latest purchase was online & I wanted to collect it myself. The machine then said... See more
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Emma Willis is the quintessentially British brand, making all their clothing in England, cutting by hand and sewing, adhering to traditional techniques passed down through generations. The elegant London boutique, on the corner of St. James’s Street and Jermyn Street, specialises in bespoke and ready-to-wear shirt-making and has become a world-renowned shopping destination for the discerning. The company’s philosophy is to design and make timeless, luxury clothing worth investing in, using the highest quality, sustainably produced cottons and linens from Switzerland and Italy.
Contact info
66 Jermyn Street, SW1Y 6NY, London, United Kingdom
- 020 7930 9980
- sales@emmawillis.com
- emmawillis.com
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Favorite men's clothing brand
Quality product. Great customer service. The production team was communicative throughout the process, so I knew when to expect my shirts to arrive.
Great recovery of delayed shirts.
Fantastic customer service and…
Fantastic customer service and beautiful quality products
Just received perfect fit
Had a couple MTM shirts made
Had a couple MTM shirts made. Measurements were spot on - fit perfectly and the fabrics are top quality. They were also able to expedite to accommodate my limited time in London. Whilst known for shirts, the RTW t-shirts are also high quality and extremely comfortable.
On time
On time, outstanding craftsmanship, superb linen quality, and very friendly service. Delivered at your door steps on time.
Outstanding service and quality
I was very happy with the whole process…
I was very happy with the whole process and the shirts are great!
Good service, fine product.
Excellent communication about what was in stock and what could be made. Polo shirts are fine quality. Very light weight, good cut, one of the best collars for use with jackets or sweaters/jumpers.
Only changes to suggest: add 1/2” to the collar, make a model with long sleeves, and consider a fine (year-round) wool option.
excelllent quality from a bygone age of…
excelllent quality from a bygone age of real skills in shirt-making.
lovely prople to deal with which is an added bonus compared to the usual experience of buying clothes from standard retailers.
Worth every penny and their clothes last rather than fall apart which has been my experience of other retailers, including big name brands.
As always
As always, it was a beautifully made shirt. I look forward to wearing it the next time we experience some warm weather.
The shirts I received were perfect!
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