In your recent sale l bought some more mugs for myself, my husband and son, two 8 1/2" plates with oranges & lemons on, and a child's bowl & drinking mug in a matching little 'suitcase'. The latter se... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Beautifully vibrant coloured designs that really brighten my morning cuppa. These nautically themed mugs arrived earlier than expected, expertly packed in perfect condition. Funny how there is always... See more
Company replied
When my order was sent back to EB because the delivery company couldn’t be bothered to deliver it, after a two week wait and money taken for the order, I contacted EB and they kindly sent it out again... See more
Company replied
I had an issue with my order but customer service was really excellent, efficient, polite and a replacement sent out quickly. Many thanks. P.S. please could you consider making more cake plate desig... See more
Company replied
Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
84K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and gorgeous products
8 July 2026
Reply from Emma Bridgewater
Good Afternoon Joy,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Perfect for special gifts
Happy with my online service overall and very pleased with the wedding themed items I bought. They were very well packed and arrived safely in perfect condition. Newlywed recipients were thrilled! Would highly recommend. EB Items are of high quality and wash brilliantly in the dishwasher time after time.
15 July 2026
Reply from Emma Bridgewater
Good Afternoon Connie,
Thank you for taking the time to leave a review. We are delighted with your comments and that the recipient loves their gift!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Miss Potter,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Broken when arrived
The mug that came looks great but the handle was cracked at top so can’t use it which is disappointing.
8 July 2026
Reply from Emma Bridgewater
Good Afternoon Polly,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
The Phantom kitchen towel reviewed
Great quality linen at a reasonable price, superb colours and design.
15 July 2026
Reply from Emma Bridgewater
Good Afternoon Jonathan,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Lovely items
Lovely items, as always. Excellent customer service which is appreciated, thank you.
7 July 2026
Reply from Emma Bridgewater
Good Afternoon Caroline,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
It is the first time I have purchased…
It is the first time I have purchased from yourselves.
Preferring was very easy, with very quick tracked delivery.
The items were all packed beautifully, it was exciting opening the box and I was delighted with the item. Beautiful quality, and I enjoy using them.
7 July 2026
Reply from Emma Bridgewater
Good Afternoon Jenny,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Great product
Great product, easy ordering and all delivered quickly & perfectly packaged.
7 July 2026
Reply from Emma Bridgewater
Good Afternoon Johnston,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Susan,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Very thankful I got this shipment
Very thankful I got this shipment. Last time I ordered from you my order was swallowed by Fed Ex and I never received it. I was hesitant about ordering again from you but thankfully I received it in exceptional time. I’m now confident in ordering from you again- some of my mugs need replacing!
14 July 2026
Reply from Emma Bridgewater
Good Afternoon Jane,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
All the products I ordered were in…
All the products I ordered were in excellent condition and I loved everything!!
6 July 2026
Reply from Emma Bridgewater
Good Afternoon Abby,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
I haven’t received the items and I have…
I haven’t received the items and I have spent a lot of money , already taken
Out of my account
7 July 2026
Reply from Emma Bridgewater
Good Afternoon Jackie,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Joanna,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Quick order and delivery, box arrived damaged, luckily cup was not broken by a miracle
Quick order and delivery
7 July 2026
Reply from Emma Bridgewater
Good Afternoon K Tea,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
Thrilled to be part of the NEW Peter…
Thrilled to be part of the NEW Peter Rabbit collection. I surprised my "adult" daughter with the PR mug ...she's a huge Beatrix Potter fan. Everything arrived perfectly all the way from Stoke on Trent to Athens, Georgia USA.....many many many thanks !!!
14 July 2026
Reply from Emma Bridgewater
Good Afternoon Joan,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Amazing customer service
Amazing customer service. The company went above and beyond to make sure my order arrived in time.
14 July 2026
Reply from Emma Bridgewater
Good Afternoon Nikola,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Richard,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Susan,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Melissa,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Excellent service
Excellent service, efficient, navigated tricky delivery from uk to republic of ireland without any hidden customs charges. My Friend loves her mug!
29 September 2025
Reply from Emma Bridgewater
Good Afternoon,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
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