My husband and I have used your Big cups for years for our morning coffee. I have ordered too many to remember! We so appreciate that you continue to create and personalize them. Your custome... See more
Company replied
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See what reviewers are saying
As always, both the products and the service are of a very high standard. Each item - from the Windblown Daffodils Runner to the beautifully decorated mugs and butter dish - reflects the care, craf... See more
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Ordered a Mothers Day Mug and paid for next day delivery and it was delivered first thing the following day . Unfortunately after the first use some racks appeared I phoned them up and they sent a rep... See more
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A visit at Christmas to the factory shop was delightful and prompted me to purchase a pottery experience for my daughter and son in law as a birthday gift. I was extremely disappointed that I could... See more
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Company details
Written by the company
Visit the Emma Bridgewater factory in Stoke and see the traditional skills and craftsmanship that goes into every piece of Emma Bridgewater pottery. Get creative with our studio experiences, indulge in Afternoon Tea in our cafe and garden and enjoy browsing the latest Emma Bridgewater items in our shop.
Emma Bridgewater
Written by the company
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- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Lichfield Street, ST13EJ, Stoke-on-Trent, Hanley, United Kingdom
- 01782 210565
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactly as ordered
24 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
received my package after a few days in Germany and…
received my package in Germany and everything wsd perfectly fine!
4 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good morning Susan,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
So British, so joyfull
Very quick in sending to the Netherlands!
Even with bowls being seconds, it is a joy to look at!
3 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Arjan,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Perfect quality
Perfect quality
Perfect personalisation
Ahead of time
Costs acceptable for the product and free delivery in lovely presented boxes.
All good, thank you
3 March 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Sarah,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
I have been collecting Emma Bridgewater…
I have been collecting Emma Bridgewater for years and years and I love it all . I have been several times to the factory ,It is wonderful and I do love the beautiful food !!!!!
26 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Susan,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Wasn’t 100% clear on the options and…
Wasn’t 100% clear on the options and how to use the voucher. I emailed and got a response the following day.I couldn’t buy this for an elderly person as they wouldn’t know how to activate or book online.
20 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Jennifer,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
I returned a mug over a week ago & I…
I returned a mug over a week ago & I haven’t heard if it was received or if I have a refund. Disappointing as I’ve been a supporter of Emma for over 30 yrs
19 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning June,
Thank you for sharing your experience with us. Our customer experience is very important and your feedback will be passed onto the relevant department, so that we can look to improve in this area.
We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
You replaced my mug due as glazed…
You replaced my mug due as glazed cracked. Very efficient and quick service.
Thank you
26 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Sophia,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Beautiful personalised Mugs
Beautiful personalised Mugs. Primrose and forget me not pattern. Arrived ahead of schedule. Very pleased.
19 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Mary,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Not for Evry one.
I always love Emma Bridgewater designs and my recent purchase of bowls and a large salad bowl all with vegetable inspired designs were well admired.
However, not for the first time, an item was damaged rendering it unusable and, although the problem has always been dealt with efficiently, I do feel that perhaps the choice of Evry as the delivery company is not the best. Alternatively it could be brought to the attention of the delivery driver that having Emma Bridgewater emblazoned on the box does signify that the contents are fragile.
25 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Valerie,
Thank you for sharing your experience with us. Our customer experience is very important and your feedback will be passed onto the relevant department, so that we can look to improve in this area.
We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Had a fab morning painting pottery and…
Had a fab morning painting pottery and grabbed some bargins in the shop.
24 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Lucy,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good Morning Damian,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us, and we'll pass on your suggestion for a bowl in our Bumblebee design.
Kind Regards
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good morning,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good morning Georgina,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Fantastic service and friendly staff…
Fantastic service and friendly staff wonderful day at the factory and also with on line order
18 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Perfect personalised mugs
The personalised mugs were exactly as ordered so very happy with end result. Will order for others in the future.
10 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Sue,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with the service provided!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Peter,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
Love buying gifts from EB
Love buying gifts from EB. Recipients seem to love receiving them. A win win situation. Super speedy delivery. Ordered after 3pm and delivered the following day by 12.30. Excellent service. I didn’t pay extra for fast delivery.
16 February 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Aj,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
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