Emergencylocksmith24 Reviews 

159
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, most reviewers were let down by their experience overall. Customers frequently complained about extremely high prices, hidden costs, and unexpected fees that vastly exceeded the initial phone quotes provided by the business. Many people also pointed out unprofessional and pushy behavior from staff members who requested unexpected payments after arriving at properties. Some people were dissatisfied with misleading website information regarding emergency call-out charges and overall service conditions. Reviewers stated that the online details failed to clearly explain potential extra costs, leaving consumers feeling trapped and highly frustrated during urgent situations.

What people talk about most

Price

Reviewers express deep dissatisfaction regarding pricing transparency, noting that low initial phone quotes... See more

Service

Customers consistently note negative experiences with service, reporting unexpected high charges that vastly... See more

Staff

Customers had negative experiences with staff, frequently reporting difficult behavior, unexpected price... See more

Customer service

Users describe negative interactions with customer service, highlighting rude advisors, unhelpful responses... See more

Website

Consumers find website to be ambiguous regarding pricing, noting that it clearly advertises no call-out fees... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What a scam company. Quoted £49 on phone. Glad the call was recorded. Came out said he needed to drill the lock no price disclosure then demanded £350 after 30 minutes and would not leave and became... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY..These people are SCAMMERS. This is really General Services Wembley masquerading as local locksmiths. Just take a look at the reviews for both companies before you ring them... See more

Rated 1 out of 5 stars

If I could rate them a 0 I would. They are an incredibly dodgy company that is run from a ran down house in London. They have multiple businesses which they never file the accounts for and therefore h... See more

Rated 1 out of 5 stars

A carer called them for assistance at a clients home, they turned up took the handles off the door said it would be £400 then changed it to £700 the client said no, the carer asked him to put the hand... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

159 reviews

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1.2

All reviews

(159)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use this company

Do not use this company. Absolute cowboys. It repeatedly states on their website that they do not charge a call-out fee. We were charged a £150 call-out fee + labour. £350 for what was less than a 5-minute job. When we called to complain about the call-out fee, we were shut down. Outrageous. They should not be operating.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

I would.like yo give 0 o less but it's …

I would.like yo give 0 o less but it's not possibile..A guy charged me 316 pound for open a patio door with drill,( he damage the door) was a scam.very rude person.No badge to show .Thi s was in Norwich rubbish service damage door and at the end I have to call another company ,real one,for fit a new lock.avoid .disaster. no experience they are serious scam.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Cowboys

Website isn't clear that there will be emergency callout fees.
Initially it was £89+vat to try and get my door locked again.
Then it was another £120 to temporarily fix until the part came in for the mechanism.
Then the mechanism would be £289+vat on top....
Then they wanted an emergency fee on top which wasn't quoted when I called them.

Told them to get out after an hour.

Do not use them.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace !!

Absolute disgrace !!! My mother in law locked herself out of the house with her keys on inside of the door.
The guy came around with a magnet, got the keys out via letterbox within 3 minutes and charged her £250.00.
This is a clear case of ripping off old and vulnerable pensioners. When I called to complain, they told me she had signed the invoice so it was fair. Old people don't know what they should be charged. The locksmith also told my mother in law that he had spoken to me about the charges which is why she paid it. This was not the truth. So ripping people off, managers supporting this approach tells me this is the MOST disgusting company I have ever dealt with. When I told them this is not how companies operate in the UK, I was told I was a racist by the manager.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

HUGE SCAM. DO NOT USE.

If I could rate them a 0 I would. They are an incredibly dodgy company that is run from a ran down house in London. They have multiple businesses which they never file the accounts for and therefore have been shutdown previously. A simple google search will show you how sketchy this business is. They have multiple businesses running the same thing under different directors from that small house. They will quote you £40-50 on the initial phone call, and when they arrive, they will attempt to do the work before you get the chance to stop them. This way they can pressure you into paying their scam prices of between £180-600. DO NOT USE THIS COMPANY. They have been reported to trading standards for their improper and illegal practices.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Con men

Con men! Used this service last night I double checked prices with lady on the phone as I found the £39 charge stated on website too cheap as I have used different locksmiths before after being locked out and paid between £105-£115. The lady told me £50 to then be told of locksmith when he turned up it would be £50 call out even though it states on website no call out charge and then another £130 to actually get in which I wasn't happy about but agreed to anyway. He eventually got me in my home to then ask if I wanted locked replaced which I obviously did as they had just broke the old lock to get in to then be told that was an extra £73. By this point I had no choice but to agree as my door was unsecure. So what I was told was a £50 job ended up costing another 200. Absolute disgrace and I will be ringing trading standards

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Total con artist

Charged a vulnerable family member more than £430 for a weekday afternoon callout - a 20 minute job to drill out and refit a barrel lock. This guy is a total con artist and a classic rogue trader - 0 stars.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced, unethical practices and substandard

Young disabled man who was told to show his bank statement before work was started and ended up being charged £621 for opening door and replacement lock. Was left with £10 in his account. Job not finished and they wanted another £180 to complete the job. Got another locksmith who said in total job should have cost less than £300. Total conmen in my opinion with unethical work practices. Left damage to the door which they didn’t repair. I would not advise using them. Overpriced and bad workmanship in my view.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

RIP off company

Do not use this company they give you a price then charge you more they came said it was £75 then charge ££258 they use cheap locks that are £15 and charge you £99 no invoice or receipt the are not even an English company avoid at all costs

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Wish I had read the reviews before…

Wish I had read the reviews before going for the sponsored ad on Google!
Like all the others i wasquoted one price but when he got here he tried to get almost double what I was quoted...I repeatedly told him before he started let me know what cost will be before you start but he didn't...damaged my door in process too...he told me he was agitated from the previous job well no surprise there when your trying to rob people...gave him half of what he wanted..wouldn't use this company again

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company
Con artists
Quotes are website are to entice you to call them
They then change these when they arrive
90 labour an hour
170 to open the door
250 for a new lock
Con Artists

28 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company
They tell you they will be there within 30 mins and and it will be £49 and then when they land out say there is a problem and the lock mechanism is high security and add on another £100
When i rang them i told them exactly what type door it was - they come up with the same crap each time
Complete joke - Stay away from this company

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Super weird communications

Super weird communications. Called for a quote was told £49 for consultation, I questioned why they advertised it as “£39 - no call out fee” and hung up as felt like they was mugging it. The woman proceeded to send text messages saying how I’m rude and Eastern Europeans were ripping everyone off in my area so good luck (. I found a local locksmith that’s coming £35 no call out fee just unlock my door.. who happens to be polish!) 😂 what’s worse is the woman on the phone sounded Eastern European herself 🥴

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company and terrible customer…

Terrible company and terrible customer service. Locksmith Nick in Glasgow damaged my security doors and was terrible at doing the work. Company didn’t care about issues and products were below standards.

1 August 2025
Unprompted review

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