Embroiderym Reviews 

135
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the useful products, noting that items like stylish glasses and fun toys are well received by family members. Consumers also mention that orders frequently arrive safely, and people find the tracking communication helpful throughout the purchasing process. However, some people mentioned that delivery took much longer than expected because packages were shipped internationally from overseas locations. Some reviewers were not happy with items being significantly smaller or looking different compared to the promotional pictures shown online. A few shoppers additionally stated they experienced issues with incorrect item quantities or missing pieces inside their packages.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly among reviewers. While... See more

Quality

Reviewers express mixed feelings regarding product quality, as some consumers report receiving items that are... See more

Delivery service

Consumers experience high levels of disagreement regarding the delivery service. While some reviewers... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment, experiencing mixed feelings regarding missing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The cost problem got fixed. No problem with that. The ad advertised free shipping; it should be clearer that that had restrictions (I guess that goes with the territory). My biggest problem is that t... See more

Rated 3 out of 5 stars

The daisies on the ad picture showed much more detail and the ring was described as "adjustable". Not completely closing the ring, is not adjustable! It looks like you stopped the process of completin... See more

Company replied

Rated 3 out of 5 stars

I ordered 2 books and they are much thinner than expected and in one of them the last page is ripped halfway down the binder.

Company replied

Rated 3 out of 5 stars

I expected the items to come in boxes. As shown in the add! They did not and some were misshapen from mailing! Very disappointed.

Company replied


Company details

  1. Clothing Store

Written by the company

We are a passionate company that truly believes that fashion should be affordable.


Contact info

3.4

Average

TrustScore 3.5 out of 5

135 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(135)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

If I’m not going to get a product I…

If I’m not going to get a product I ordered why would they not send an email to let me know!!!!
Would be common courtesy!!

25 August 2026
Unprompted review
Embroiderym logo

Reply from Embroiderym

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@embroiderym.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Rated 1 out of 5 stars

My experience was horrible

My experience was horrible. I ordered two pairs of over the glasses sunglasses. Shipping took almost 2 months, I had to constantly request updates and given multiple excuses for transit time. Finally the tracking information stated they were delivered, nothing. I gave it a day or two more as sometimes orders come the next day. Nope, no delivery. I was home always, live in an area where everyone is known. Was told I had to contact all delivery sources myself and the info they provided was all in multiple foreign language. As it was shipped from overseas, though sales said USA, there was many carries to contact. No refund request was ever addressed by them. Terrible service.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Ad said shipped in USA and delivery…

Ad said shipped in USA and delivery time 5-7 days to receive the glasses. Ordered 5/3 and received product on 5/21. It took 3 weeks! Turns out it was shipped from either China or Iceland. I got 2 different tracking emails. Very confusing. If I knew it was coming from other than USA, I would not have purchased this. When I got the glasses, one pair fit perfect. No issue. The second pair are so wide they dont hug my head and fall off my face. The entire experience from start to finish was unacceptable.

22 May 2026
Unprompted review
Rated 4 out of 5 stars

The sunglasses were as advertised

The sunglasses were as advertised. The only thing that is a concern for me is I guess I have a smaller head and they tend to slip down from my regular glasses. Going to see if an eye doctor’s office can do an adjustment . Thank you.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

I tried to buy the Embroidery stitch book online. It was reduced and there was a time limit on the discount. I used PayPal but the payment would not go through. The site asked for another form of payment e.g. Credit Card. I repeated the pay now through PayPal several times and it still would not go through. Fortunately PayPal had flagged this site as a no go. Thank-you PayPal. My google research after the fact informed me that it was not a trustworthy site. Beware buyers!!!!

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Order at your own risk.

STILL HAVEN'T RECEIVED.
I ordered the embroidery stitch book.I followed tracking every time it was sent. Package hit customs, which is in california united states of america.On 01/28/2026. on It was supposedly delivered on 01/29/2026 to North Carolina. During our 12 inch snow storm. Confirmation recieved a week after supposedly delivered. I called cc company, they filed a claim. The Embroiderym.com sent me USPS delivery info. Tracking number. USPS phone number. I call post office and the tracking number associated with my package was delivered elsewhere. Why? Because that the address on the package. Not mine. This place is a RIP OFF. A FARSE. A CRAPPY place to deal with.
FYI I DID NOT RECEIVE THE REPLACEMENT. This company offered me a replacement for all my trouble. This was almost 2 weeks ago.

12 January 2026
Unprompted review

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