The cost problem got fixed. No problem with that. The ad advertised free shipping; it should be clearer that that had restrictions (I guess that goes with the territory). My biggest problem is that t... See more
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Review summary
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The daisies on the ad picture showed much more detail and the ring was described as "adjustable". Not completely closing the ring, is not adjustable! It looks like you stopped the process of completin... See more
Company replied
I ordered 2 books and they are much thinner than expected and in one of them the last page is ripped halfway down the binder.
Company replied
I expected the items to come in boxes. As shown in the add! They did not and some were misshapen from mailing! Very disappointed.
Company replied
Company details
Written by the company
We are a passionate company that truly believes that fashion should be affordable.
Contact info
606 Spence Enclave Way, 37210, Nashville, United States
- support@embroiderym.com
- embroiderym.com
3.4
Average
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I ordered 2 jellykins
I ordered 2 jellykins. One of them I noticed the top inside was down and you could see the inside. Broke before I could give it to my granddaughter for her birthday.
10 September 2026
Unprompted review
Reply from Embroiderym
Dear Candy Powe,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@embroiderym.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
I ordered two boxes containing two…
I ordered two boxes containing two items in each box for a total of four items that I paid for. I received 2 boxes with a single item in each box for a total of two items. I have requested they send the missing items or refund what I paid for those items. They have refused to do either. I was offered 4usd then 6 usd, much less than I paid for the two missing items.
9 September 2026
Reply from Embroiderym
Dear Paulette Lafond,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@embroiderym.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Great can’t wait for Holloween to share…
Great can’t wait for Holloween to share with all the kids. Good service and allows kept me updated on the order.
9 September 2026
Unprompted review
Took a long time to receive
Took a long time to receive. I was hoping to use before now. Will be using this weekend hopefully.
11 September 2026
Unprompted review
I expected the items to come in boxes
I expected the items to come in boxes. As shown in the add! They did not and some were misshapen from mailing!
Very disappointed.
9 September 2026
Unprompted review
Reply from Embroiderym
Dear Sharon,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@embroiderym.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
The pieces are much smaller than shown…
The pieces are much smaller than shown in ad! I’m
Very disappointed with your product!
10 September 2026
Reply from Embroiderym
Dear Jeanne Mayne,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@embroiderym.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Didn't realize they came from china
Didn't realize they came from china. They look sooo much better in the picture. I would not recommend and will never buy again. They took a long time to arrive. I will not be giving them away as fun Halloween surprises.
10 September 2026
Unprompted review
Reply from Embroiderym
Dear Cheryl Christopher,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@embroiderym.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
to small the picture looks a lot bigger
4 September 2026
Unprompted review
Reply from Embroiderym
Dear charles prelle,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@embroiderym.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Great gift idea
Just took awhile to get to me. My grands will love it!
5 September 2026
Unprompted review
Communication was very good on progress…
Communication was very good on progress updates.
1 September 2026
Unprompted review
Considering my package was shipped from…
Considering my package was shipped from Solvania, I still received it in a timely manner. My one complaint is, I thought I was ordering Pearl Art, I stead I got regular diamond art.
25 August 2026
Unprompted review
That it took so long to get here and I…
That it took so long to get here and I thought it was bigger then it actually was. I thought I ordered a 30×30 but I love the picture
24 August 2026
Unprompted review
Reply from Embroiderym
Dear Rose Ann David,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@embroiderym.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
If I’m not going to get a product I…
If I’m not going to get a product I ordered why would they not send an email to let me know!!!!
Would be common courtesy!!
25 August 2026
Unprompted review
Reply from Embroiderym
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@embroiderym.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
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