I found the person I spoke to was extremely helpful after I explained the situation regarding the fact that I had not owned the car for over two years. He then assured me that I would be contacted in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with a Direct Debit . It was solved by the Advisor completely and I was given a verbal apology for the error I received the amended Direct Debit within 10 minutes of my conversation... See more
Company replied
Apart from having to navigate the ‘push button’ gate guardians at the start of the process my request was swiftly and professionally handled. Many thanks.
Company replied
Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... See more
Company replied
Company details
Written by the company
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Contact info
EMaC House, Southmere Court, CW1 6GU, Crewe, United Kingdom
- 0330
- support@emac.co.uk
- emac.co.uk
4.3
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
He was polite and precise with the…
He was polite and precise with the information I needed...
1 September 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great customer service
Great customer service. Kay, my advisor, was extremely knowledgable and able to resolve my problem immediately.
1 September 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent service
Excellent service, solved the problem very quickly and very efficient
28 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Clear positive advice
I phoned EMAC due to having issues with Toyota giving me the wrong information regarding my service plan. As soon as I got through to an adviser and confirmed my details, I was on the verge of cancelling my plan, on explaining my difficulties with Toyota the agent immediately confirmed clearly what my plan entitled me to and that I did not need to pay a shortfall as I was Told I would have to by Toyota, which put me at ease straight away. A very good experience and would recommend this company.
28 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Computer said “No” when I got my car…
Computer said “No” when I got my car serviced at Lexus Dundee…but 1 call to EMAC sorted it within 2 minutes. Great service, UK call centre and prompt response. Excellent.
26 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent service
Excellent service, I rang to cancel my service policy due to selling the car the person was very helpful and it all done in a few days including returning the money.
24 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Wanted to change the registration to my private plate
Wanted to change the registration, of the car I have on an EMaC service plan, to my private plate. No problem when I finally was put through to the correct department (see below)
However the automated service, when you first call EMaC, in order to be put through to the right person, leaves a lot to be desired!
27 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very efficient advisor today
Very efficient advisor today, in regards to a query, went above and beyond to explain. Well Done Emac.
28 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very bad service from EMAC
Very bad service from EMAC, there is a fault with their automated system. Been trying to get through for the last hour with no luck of speaking to anyone. I have a punctured tired which my policy clearly covers. I see that you phone automated system has been out for more than 24 hours since I am now the second bad review! Fix it. Your customers have a right to speak to someone rather than always having to email, fill out a form or speak to an automated system. Not impressed!
28 August 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. Thankyou for providing your details, we have located your plan and passed your information to one of our team. They will be in touch in due course.
Kind regards,
James at EMaC
Very disappointing experience trying to…
Very disappointing experience trying to contact EMaC this morning.
There appears to be a fault with their automated telephone system whereby it does not recognise any of the menu options when selected, making it impossible to progress the call or speak to anyone.
I have tried multiple published EMaC telephone numbers and called from several different phones, with exactly the same result each time.
For an organisation whose business is administering customer service and maintenance plans on behalf of major vehicle manufacturers, having a telephone system that effectively prevents customers from contacting them is extremely poor.
I have now reported the issue and hope it is resolved urgently.
27 August 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
Scott at EMaC
Great service from EMAC
Called EMAC regarding a query they answered the call promptly and Amy was very helpful and efficient and dealt with the query without a problem. Amy said I would receive confirmation in the next 24 hours in which I did. Great to have a help centre that actually works! Many Thanks.
26 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon Phil,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Accessible and knowledgable
24 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon Carol,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Terrible service
Terrible service , policy not recognised , pretty good at taking payment though but thats about it , only thing they provide is unnecessary stress when booking a service or mot
26 August 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon William,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
Scott at EMaC.
E Mac sorted my refund back with no…
E Mac sorted my refund back with no problems will deal with again 👍
24 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon David,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Toyota cancelled my wife’s service plan…
Toyota cancelled my wife’s service plan instead of mine.I got nowhere with Toyota but Joe at emac sorted everything out within a couple of days.
26 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon James,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
I had a problem with a Direct Debit
I had a problem with a Direct Debit . It was solved by the Advisor completely and I was given a verbal apology for the error I received the amended Direct Debit within 10 minutes of my conversation
Good service in dealing with this issue
25 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon Tony,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
A quick call to change my details
A quick call to change my details. Handled quickly and efficiently, no issues.
25 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon Sarah,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
BMW Service Agreement Query
The agent was very knowledgeable and helpful
25 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon Nicholas,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Reply from EMaC Ltd
Good afternoon David,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Life made simple
Life made simple,
after a bereavement i had to change payment on the account.
After some kind condolences Jason was able to take the new information and just switch it for me ,in a short concise call.
25 August 2026
Unprompted review
Reply from EMaC Ltd
Good afternoon Mark,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
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