I took a service plan out with Nissan and due to having the services earlier than estimated I had to pay a top up before each service therefore zi would have paid more into the plan via my direct debi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought a service plan through my car dealership to stop price rises. I sold my car before the service was due so cancelled the service plan. Dealership cancelled on my behalf. 3 days later a cheque... See more
Company replied
Had a problem with my direct debit which was unknown to me, caused by my bank issuing incorrect account details. Spoke with Georgina who was extremely helpful. She explained the problem clearly and c... See more
Company replied
We were very happy with the service received whilst contacting Emac. The lady was understanding and very helpful. We are disappointed with the service received whilst taking out the service plan so we... See more
Company replied
Company details
Written by the company
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Contact info
EMaC House, Southmere Court, CW1 6GU, Crewe, United Kingdom
- 0330
- support@emac.co.uk
- emac.co.uk
4.5
Excellent
7K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, they answered all my questions quickly and politely. It was great having all 4 years of service for £20/month.
14 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Mark,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I too have cancelled my policy
I too have cancelled my policy. Bought the the car from The Trade centre uk and a fault came on the dash..EMac has refused to pay as they say it’s ware and tare….when I bought the car the sales person told me the warranty would cover everything….any part of a car can be down to ware and tare, won’t be buying my next car from The Trade centre uk next time.
14 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Edward,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation resulting in multiple negative reviews being left.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Bought cosmetic repair cover
Bought cosmetic repair cover. . Got a scratch on the lower part of my Hyundai bumper and customer services say it’s not covered even though it states my bumper is covered. Also I wanted a small scratch on my door trim to be repaired.
Once again they say it’s not covered even though. It seems to me if it’s not metal they say it’s not covered. Most modern cars have plastic bumpers and trims all over them as part of light weighting and protection. This policy is as good as a scam. Both of my issues could be repaired by simple application of paint. I am not asking for a new part or even dent removal.
DONT BUY THIS COVER. ITS A RIP OFF
15 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Robert,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
DO NOT WASTE YOUR MONEY ON THIS POLICY!!!
We feel we have been missold this policy which we purchased on 10 January 2026. We applied to get a couple of chips done on an alloy wheel trim which was covered. We also sent photos of two small chips on the bonnet BUT these were rejected as they were 30cm apart!! Apparently the bonnet or boot with the exception of light scratches and stone chips are not included as per the General Exclusions of EMac. We aren't very happy and will be applying for a refund as £650 is certainly not worth paying for something you are not getting. BIG CON!!!😡
16 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Labe,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
Your service and customer's…
Your service and customer's satisfaction is perfect and offers a great experience
16 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
It was a pleasure talking to the…
It was a pleasure talking to the representative, it was quick and positive and a good result
Thankyou Emac.
15 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Michael,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
When I eventually got through to an…
When I eventually got through to an agent she was really helpful and efficient. Getting through however takes forever!!
14 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Jim,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with. We'll take your feedback on board about our IVR and seek improvement where we can!
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The staff are very friendly and easy to…
The staff are very friendly and easy to talk to . I will always use them now through my mazda dealer . 5 star service
15 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Stephen,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My service plan was explained to me by…
My service plan was explained to me by Robbie at Evans Halshaw citroen at leeds he made it very clear what the plan covered and i would recomend him to everyone i know " brilliant
13 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Mick,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Changing Payment Method Easy
Helpful advice on how to change my payment method. Confirmation e-mail reassuring
14 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Jan,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The process was very simple and I…
The process was very simple and I received good customer service.
13 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Reply from EMaC Ltd
Good Afternoon Martin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent service.
Excellent service.
Call was dealt with quickly and efficiently.
13 April 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon James,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Reg change to private plate
Had to change reg to private plate and agent was very helpful. All good and only needed the one call to achieve what I wanted.
14 April 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon David,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cover
Problem solved quickly and with a minimum of fuss.
Excellent friendly help
13 April 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon Colin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Reply from EMaC Ltd
Good Afternoon Dave,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Mini car, customer service
The customer service I received throughout being a part of EMac was very professional very reliable and helped with any queries I had
14 April 2026
Unprompted review
Reply from EMaC Ltd
Good Afternoon Paul,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Absolutely disgusting company
Absolutely disgusting company, we've paid into this service for nearly 4 years and not claiming a penny back, our car broke down last week with a faulty valve which is buried in the engine, we phoned up and was told the only garage we could take it to was 38 miles away, so we had to pay £120 to get it towed there, we then got a message off the garage saying emac are refusing to fix it because we didn't get the car serviced on last mot which we wasn't aware we had to do plus the guy in the garage said it's not a serviceable part so wouldn't have made any difference if It was serviced or not, we phoned emac up and was told a load of lies, saying the wet belt and snapped and that coursed the damage, there was nothing wrong with the wet belt, they just didn't want to pay for the repair. The garage told us he had another 4 cars in the garage with emac and they are refusing to pay out on any of them, this company is a complete set of fraudulent scammers, we have now cancelled our subscription, I urge anyone thinking of joining DON'T you will get scammed. We now have to find £1,238 to get the car fixed after paying these sharks nearly £3,000 the registration number is HY66 ACU
13 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Phillip,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Great professional service
Great professional service
Put at ease straight away because I forgot to change my payment date after starting new job
10 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Gary,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful with my enquiry and had…
Very helpful with my enquiry and had all the answers I needed without any fuss,highly recommended.
8 April 2026
Unprompted review
Reply from EMaC Ltd
Good Morning Robin,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
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