Ellie's Cellar Reviews 

138
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Whatever your order, it is ready and waiting for us when we ask for it. Everyone in Helensburgh Ellies are very good, friendly and organised. It us a pleasure to buy from here. Px

Rated 5 out of 5 stars

After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... See more

Rated 5 out of 5 stars

I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... See more

Company replied

Rated 5 out of 5 stars

I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... See more

Company replied

Company details

  1. Alcohol Store

Written by the company

We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.7

All reviews

(138)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Chemin De Marquiere


My order was turned around pretty much overnight. Each bottle was individually wrapped in clingfilm to minimise damage enroute. Chemin de Markiere is one of our favourite wines and one you always seem to have in stock. Long may it last.

29 November 2024
Rated 5 out of 5 stars

After the disappointment of the courier, excellent customer service

After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actually what happened in transit was not the fault of Ellie’s Cellar. I have re scored the service I have had and rated it five stars. I should also add that the wine was really first class thank you Ellie’s Cellar.

15 November 2024
Unprompted review
Rated 1 out of 5 stars

I ordered the wine on the 31st October

I ordered the wine on the 31st October, as of the 7th it has not arrived. As a new customer I am very disappointed about this. Tony

5 November 2024
Ellie's Cellar logo

Reply from Ellie's Cellar

Hi Tony, Apologies to hear you haven't received your order yet - I was unaware. Had you tried to get in touch with us via email/phone to resolve the issue? I have tracked your order now via the details left above and will contact you via email. Thanks, Ellie

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