James & Ella Reviews 933

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the freeze-dried raw and cold-pressed options, highlighting their nutritional value and quality ingredients. Many consumers report significant improvements in their dogs' health, including better skin, coats, digestion, and increased appetite, even for fussy eaters or those with sensitive stomachs. People appreciate the convenience of the food, noting it's easy to store and serve, and that their dogs genuinely love the taste, making meal times enjoyable. However, some customers also noted issues with sizing, finding products to be smaller than expected and inconsistent. A few other people also felt that the quality of some merchandise was poor.

What people talk about most

Product

Consumers find product to be positive, especially for pets with sensitive stomachs or fussy eating habits.... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more

Company replied

Rated 5 out of 5 stars

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more

Rated 5 out of 5 stars

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more

Rated 5 out of 5 stars

My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.


Contact info

4.9

Excellent

TrustScore 5 out of 5

933 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic food and service

Our Border Collie puppy loves the food and treats.
Compared to other puppy food which gave her an upset stomach, James & Ella food is fantastic and we would highly recommend.
Thanks to all at Ella&Co.

15 June 2024
Unprompted review
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Reply from James & Ella

Thank you for your review James!

Rated 5 out of 5 stars

All the benefits of Raw without the hassle!

We had been looking for a food for our dog, that he would eat but also be nutritious! We thought of raw but just haven’t got the storage, and felt it wouldn’t be flexible for taking on holidays etc. James & Ella ticks all the boxes & our dog loves it. His breed to prone to tear stains & this has reduced significantly since using. It’s well packaged, easy to store & very simple to change dates etc if needing to delay order. We also have bought the treats & they are excellent too.

3 June 2024
Unprompted review
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Reply from James & Ella

Thanks ever so much Claudette!

Rated 5 out of 5 stars

James & Ella puppy food

Our puppy Bosun eats every bit of James & Ella food and he loves it still after trying other brands. He has been happy with it for the last four months. It is so easy to feed to him and wonderful to know that it so healthy for him too. I highly recommend.

15 June 2024
Unprompted review
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Reply from James & Ella

Thank you for your review!

Rated 5 out of 5 stars

Happy doggie 🐶

My westie had awful problems with his tummy , constant diarrhea and sickness , but with James &ellas food it’s like a little miracle , his tummy has never been so good , he is regular now and no more diarrhea, he’s so much happier and really enjoys his food which is even better as he is so very very fussy , he loves his food with just a drop of hot water , and really enjoys it which is so unusual for him as normally he just doesn’t want to eat meals , happy doggie 🐶happy mummy ❤️thank you James &ella xx

15 June 2024
Unprompted review
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Reply from James & Ella

This is so lovely to hear Caron, thank you for your feedback! x

Rated 5 out of 5 stars

Excellent healthy products

James & Ella products are excellent quality, so I know their cold pressed dog food and kibble & raw food I buy for my dog will be good for her. The treats are good too! Customer service is always good if there are any queries - only a small team, but happy to help

15 June 2024
Unprompted review
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Reply from James & Ella

Thank you so much Lesley!

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Excellent customer service. Love the products, and 'natural ' is the way to go.
Highly recommend James & Ella.

16 May 2024
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Reply from James & Ella

Thank you for your kind words Suanne!

Rated 5 out of 5 stars

My Labrador at the age of 2 suddenly…

My Labrador at the age of 2 suddenly became very fussy, turning her nose up at everything place before her and I tried everything! I thought I'd give James & Ella a try....move forward 5 months and she still loves it!

12 May 2024
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Reply from James & Ella

This is wonderful news Aaron! It's fantastic to hear that you've found a suitable diet for your Labrador!

Rated 5 out of 5 stars

James and Ella freeze dried raw chicken

I have been using this food now for well over a month for my young Working Clumber who tends to gain weight easily, and young Working Cocker who tends to lose weight due to frequent bouts of colitis. I have had very good results for both dogs so far, with my Clumber becoming a little slimmer, and no bowel irritation for the Cocker, enabling him to gain a little weight. I am very grateful to have found this food especially for the Cocker Spaniel who is now a more comfortable, relaxed and happier dog.

Both dogs clearly enjoy this food and it appears to be much better for their general health, so I will definitely be sticking with it.

10 April 2024
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Reply from James & Ella

This is so lovely to hear Catherine, we're so pleased your Cocker Spaniel is thriving on their new James & Ella diet! x

Rated 5 out of 5 stars

I highly recommend James & Ella Kibble…

I highly recommend James & Ella Kibble + Raw food! After months of feeding this to my dogs, Alfie and Charlie, I've noticed remarkable improvements. Both of their coats are shinier and healthier, and they are bursting with energy. Most importantly, Alfie's stomach issues have completely resolved. If you're looking for a high-quality, nutritious food for your pets, James & Ella Kibble + Raw is definitely worth trying 🦮

27 May 2024
Unprompted review
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Reply from James & Ella

Thank you for your review Roksana! We're so chuffed to have Alfie and Charlie as part of the pack! It's fantastic to hear that Alfie's digestion has improved and that you've noticed a vast improvement in their coats too!

Rated 5 out of 5 stars

Highly recommend.

Fantastic personalised follow up by the team. Puppy is doing really well with the food too. Would recommend anyone do the trial as it gives a great indicator as to whether suits puppy or not. Super easy feeding measurements to follow to maintain a healthy weight. Plus it’s measured by the month and can easily adjust as needed so no faffing about either to ensure puppy has enough food etc.

20 April 2024
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Reply from James & Ella

Thank you so much for your lovely review Tessa!

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