James & Ella Reviews 933

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the freeze-dried raw and cold-pressed options, highlighting their nutritional value and quality ingredients. Many consumers report significant improvements in their dogs' health, including better skin, coats, digestion, and increased appetite, even for fussy eaters or those with sensitive stomachs. People appreciate the convenience of the food, noting it's easy to store and serve, and that their dogs genuinely love the taste, making meal times enjoyable. However, some customers also noted issues with sizing, finding products to be smaller than expected and inconsistent. A few other people also felt that the quality of some merchandise was poor.

What people talk about most

Product

Consumers find product to be positive, especially for pets with sensitive stomachs or fussy eating habits.... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more

Company replied

Rated 5 out of 5 stars

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more

Rated 5 out of 5 stars

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more

Rated 5 out of 5 stars

My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.


Contact info

4.9

Excellent

TrustScore 5 out of 5

933 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent

Reminder regarding next order and option to delay order to an alternative date.
Willow loves the kibble and raw food, the treats and we have just received the new topper. We had a fussy eater but changing the food has made a difference.

6 June 2024
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Reply from James & Ella

We're so pleased Willow loves her new diet! Thank you for your review Karen!

Rated 5 out of 5 stars

A Pug’s seal of approval

My pug loves James and Ella dog food. Not only that, but her breath and coat quality have improved as well. Brilliant communication from the team at James and Ella to ensure that my pug is thriving on the food.

6 June 2024
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Reply from James & Ella

This is great news, thank you for your wonderful review!

Rated 5 out of 5 stars

Fantastic speedy service.

Fantastic speedy service.
Very fussy 10 month old puppy loves this food. Super convenient way to feed kibble and dried raw food.

2 July 2024
Unprompted review
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Reply from James & Ella

Thank you so much for your lovely feedback Alison!

Rated 5 out of 5 stars

Choosing kibble and raw was by far the…

Choosing kibble and raw was by far the best decision we have made for Willow. She absolutely loves it!! It is full of all of the essential nutrients that she needs to stay happy and healthy. It is also reassuring to know that James and Ella have all of their customers best interests at heart. The ordering process is so straightforward and the reminders for her next order is beneficial to keep track of when she is getting her next order. Thank you

24 May 2024
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Reply from James & Ella

Thank you so much for your wonderful review Emma!

Rated 5 out of 5 stars

High quality food

High quality food. Efficient service. Easy to vary the delivery schedule.

22 May 2024
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Reply from James & Ella

Thank you for your kind words Graham!

Rated 5 out of 5 stars

Excellent Dog Food

Great communication from James & Ella. My dogs love their food and they are super healthy and bright on it.

24 May 2024
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Reply from James & Ella

Thank you for your wonderful feedback Angela!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, they simply can't do enough for you great food at a good price and my dogs absolutely love it!!

22 May 2024
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Reply from James & Ella

Thank you so much Miriam, we're so pleased to hear that your dogs love the food!

Rated 5 out of 5 stars

Very ease to use site

Very ease to use site. Always efficient service and delivery. Lovely products which our dog enjoys very much.

21 May 2024
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Reply from James & Ella

Thank you Catherine, your review is hugely appreciated! We're so pleased your dog loves our food and treats!

Rated 5 out of 5 stars

All round great company

Great food that our dog has devoured from a pup (and is now 3) and he looks so healthy on it.
The subscription service makes life easy for me!
Customer service is excellent for any contact needed, you feel that you are a welcome part of the family.

18 June 2024
Unprompted review
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Reply from James & Ella

This is fab to hear! Thanks so much Joanne :)

Rated 5 out of 5 stars

Our Dog doesn't eat anything else

We're well versed with fussy cats but our Dog was always open to trying different food. Since changing to Ella & Co and accidently allowing is to run too low before re-ordering, our Dog wouldn't eat her old food which we considered was good quality (Orijen) she has clearly now become more cat like in her out and out refusal to eat anything other than Ella & Co. It's great in a way but keeps the pressure up to ensure we don't run out!

10 June 2024
Unprompted review
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Reply from James & Ella

Thank you for your review Jamie, we're so pleased you've found a diet with us that works for your dog! x

Rated 5 out of 5 stars

Great service and my dog loves the…

Great service and my dog loves the food, I had him on another brand of freeze dried raw and they changed the recipe or manufacturer, it upset my dogs tummy but since he's been on Ella's he is a very happy and healthy dog.

16 May 2024
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Reply from James & Ella

Thank you so much for your fabulous feedback!

Rated 5 out of 5 stars

This company are amazing to deal with

This company are amazing to deal with! I can change the date of my subscription through their extremely easy website. My dog loves their products

16 June 2024
Unprompted review
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Reply from James & Ella

We're so pleased to hear this Lorelle! Thank you for your feedback :)

Rated 5 out of 5 stars

Great food that has given my dogs super…

Great food that has given my dogs super coats and eyes along with improved gut health and energy levels. The food is so convenient to store and the customer service is excellent

16 June 2024
Unprompted review
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Reply from James & Ella

Thank you for your feedback Debbie!

Rated 5 out of 5 stars

My puppy Bibi - Cockapoo

My puppy Cockapoo absolutely loves the kibble and raw freeze dry food. Also I’ve recently bought the treat bags. Bibi loves them so much (in moderation of course).
I really appreciated the follow up phone call from Laura asking how Bibi is getting on with the food. I’ve also sent a question about the right amount of food per day and got a prompt email back and great advice, I won’t go anywhere else for Bibi’s food. Thank you James and Ella xx

15 June 2024
Unprompted review
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Reply from James & Ella

Thank you for your lovely feedback! We're thrilled that Bibi is thriving on James & Ella! x

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