My order was sent directly to my friend as it was a personalised gift and it arrived in plenty of time before her 70th birthday. She was delighted with the wash bag I bought her but I knew s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communications, kept up to date when an order is placed. Beautiful, quality products. All items I’ve purchased as gifts have thrilled recipients- first class from initial presentation to finished... See more
As always such lovely products and such excellent quality . I got one for my daughter as we have just had an amazing time in South Africa going to Kruger Park and Chobe seeing all the wonderful anim... See more
My order was fulfilled promptly and arrived safely. I'm absolutely thrilled with my purchase which was the cross body bag with the Bee on it in Charcoal Velvet and matching glasses pouch. I've ordered... See more
Company details
Written by the company
Elizabeth Scarlett exists to celebrate wildlife and nature, while raising funds to help restore their abundance across the planet. Founded in 2015 by artist and wildlife-lover, Elizabeth Scarlett Petrides, discover accessories inspired by travel, connection and life’s celebrations. Guided by a love of art, embroidery and the beautiful earth we share, each piece features designs from Elizabeth’s original hand-painted watercolours, brought to life with beautiful embroidery. Designed to gift, keep and add a touch of luxury and wild magic to everyday life. With £750,000 raised so far (and counting), we have our sights set on raising £2 million by 2030 for wildlife conservation.
Contact info
AL9 6NE, Potters Bar, United Kingdom
- 01707 245849
- customerservices@elizabethscarlett.com
- elizabethscarlett.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful Wash Bag
Well packaged, beautiful quality and gorgeous colours.
2 July 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Ann,
Thanks so much for taking the time to share your lovely review.
We're so pleased to hear that you loved the Wash bag you received and that the quality and design of the product met your expectations.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
My Sister commented on my makeup bag…
My Sister commented on my makeup bag during a recent holiday with her and said she liked the Lobster one… so I bought one as a surprise gift for her. She was blown away with how lovely it is and said the quality was outstanding. Her words to me were, “Thank you so much, love,love, love it!”
1 July 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Ruth,
Thank you so much for placing such a lovely order with us and for taking the time to share your wonderful review with us!
We're so pleased to hear that sister loved the Lobster Makeup Bag she received and that the quality of the item exceeded her expectations.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Wow wow wow!!!!! Beautiful makeup bag & pouch!
Wow wow wow!!!!!! I have just given my friend her Elizabeth Scarlett birthday presents and she absolutely LOVED them!!!! Lucky for her I got her initial on her presents, otherwise I would have been very tempted to keep them myself!!!
I ordered a Wildflower Alphabet Open Flat Makeup bag. And personalised it with my friend’s initial ‘K’. It was STUNNING in Fern Green. The detail of the wildflowers was outstanding and so neat. What a fabulous design too. At last a makeup bag which opens fully out so you can see everything in the bag. Brilliant idea. All in all a fantastic bag and special present.
I also bought an Everyday Pouch in the same colour and design. Again, just beautiful and a really good size! My friend travels a lot so this will come in so handy.
Elizabeth Scarlett customer services were also excellent when I had a question to ask.
I would highly recommend both products and Elizabeth Scarlett in general. I will definitely be buying more items!!!!
Thank you very much. Penny
3 July 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Penny,
Thank you so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and that the quality and level of detail on the embroidery exceeded your expectations. We're delighted to hear that these were so well received by your friend and we truly appreciate your kind recommendation!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Stunning, beautiful things
I have recently been discharged from hospital after a stay of two months. I treated myself to the Strawberry Pouch to carry around the medical supplies I will need from now on. It is even more beautiful than i could have imagined. Stunning, raises my spirits every time i look at it. And i bought the Bee Spectacle Case to celebrate my name - it’s beautiful and I love the case colour. Thank you these lovely things have helped me feel better about myself
29 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Bee,
Thank you for placing your special order with us and for taking the time to share your lovely review - we are sending all of our well wishes from the team here at Elizabeth Scarlett.
We're so delighted to hear how pleased you are with your purchases and that these were able to help lift your spirits following your hospital stay. We do hope that this continue to bring you lots of joy!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
I was lucky enough to receive an open…
I was lucky enough to receive an open flat makeup bag for my birthday and I love it! Not only is it practical, with everything easy to see and get to, it is so beautifully made, from the rich fabric to the intricacies of the stitching and the quality and ease of the zip. I feel I have a real quality bag which will last a long time. So having said all that I was confident to purchase an open flat makeup bag for a friend’s birthday. The hardest part was choosing a design, I’m confident she will love it and chuffed to be giving her such a beautiful gift. The added bonus of purchasing was receiving an email saying 2% of my sale was being donated to the wildlife conservation. I have my eye on a couple more pieces for my girls 😊
20 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Jodi,
Thank you so much for sharing your incredibly kind words with us.
We're so pleased to hear how much you love the Open Flat Makeup Bag you received and we're delighted that you chose to place such a special order with us - we do hope that your friend loves her birthday gift just as much when she receives it!
It's also wonderful to know how much our donations towards wildlife conservation resonate with you and we truly appreciate all your support.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Wonderful to give someone a beautiful gift whilst donating to animal conservation at the same time!
After receiving a turtle wash bag as a gift I decided to purchase one for a friend. The bags are really beautiful and made from good quality fabrics. There are so many lovely designs it's so hard to choose. Nice to know that a percentage goes to conservation projects too.
It was easy to order online, quickly able to see what was in stock and I received very clear communications from order to delivery.
12 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Sheila,
Thank you so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved the Turtle Conservation Wash Bag you received. We do hope that your friend loved their special gift just as much when they received it.
It's also wonderful to know that you found the ordering and delivery process so smooth and that our donations towards our charity partners resonates so much with you - we truly appreciate your support!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Starfish Summer Pouch
I bought the starfish pouch for one of my daughter's teacher. It's absolutely beautiful like all the other products I've ordered from Elizabeth Scarlett in the past. The embroidery is stunning and product quality excellent - you need to see and feel it, to believe it. To top it up, delivery is normally swift. Never disappointed x
17 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Burrun,
Thanks so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and that the design and quality of the Starfish Garden Pouch met your expectations. We do hope that your daughter's teacher loved her special gift just as much when she received it!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Beautiful quality large purse
Exactly as advertised - incredible quality large purse. Every detail is perfect, and it’s such a joy to bring out of my larger bag. I use it to hold all my cables, battery pack, pens and post its. Always makes me smile! Will buy more as gifts!
1 July 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Julie,
Thanks you so much for placing your lovely order with us and for taking the time to share your wonderful review.
We're so pleased to hear that you loved the pouch you received and we do hope it continues to bring you lots of joy for years to come. It's so wonderful to know that you hope you place more lovely orders with us in the future.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Stunning bag and cushions
Stunning bag and cushions . Such Beautiful colours . So good if looking for gift ideas
1 July 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Lisa,
Thank you so much for taking the time to share your lovely review with us!
We're so pleased to hear that you loved your recent purchases and that the designs of the products met your expectations.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Amazing customer service as always and…
Amazing customer service as always and absolutely stunning makeup bag and everyday pouch which I bought as a present for a friend - love all of your bags so much!
27 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi there,
Thanks so much for taking the time to share your incredibly kind words with us.
We're so pleased to hear that our team were able to help you with your query and that you loved your purchase upon arrival - we do hope that your friend loves their special gift once they receive it!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please don't hesitate to reach back out to us and we'll always be very happy to help.
Best wishes, Team ES x
Super company
Super company! When I made an enquiry it was answered very swiftly. Later I put an order in for a crossbody bag and was kept well informed about the progress of this.
It safely arrived exactly when they said it would and it’s absolutely gorgeous! Beautiful, well made and just the right size. I can highly recommend.
27 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Heather,
Thank you so much for taking the time to share your lovely review with us.
We're so pleased to hear that you loved your recent purchase and we're delighted that our team were able to help answer your query. It's wonderful to know that you found the ordering and delivery process so smooth and that the quality of the Crossbody Bag met your expectations!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please don't hesitate to reach back out to us and we'll always be very happy to help.
Best wishes, Team ES x
Easy to order
Easy to order, good price, lots of choose, arrived in good time.
21 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Claire,
Thanks so much for taking the time to share your lovely review with us.
We're delighted to hear that you found the ordering process so smooth and that you were pleased with the variety of products we have available. It's wonderful to know that your order arrived with you in good time and that you loved your purchase!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Terrific quality
Easy to order. The extras such as the gift cards and boxes are of a very high quality. Perfect for a special gift.
30 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Caitlin,
Thank you very much for placing such a special order with us and for taking the time to share your lovely review.
We're so pleased to hear that you loved your recent purchase and that you felt our gift boxes and gift cards added that extra special touch. We do hope that the recipient loved their special gift once they received it!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Bought for my daughters 30th birthday
Bought for my daughters 30th birthday. She absolutely loves it, its so beautiful and beautifully made, I think I will be asking for one for my birthday!
16 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Tracey,
Thanks so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and that this was so well received by your daughter too!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
The every day pouches I ordered are…
The every day pouches I ordered are beautiful. I ordered two, one for my granddaughter who is getting married in October and the other one for my daughter. However, one of the boxes is not closing and buckled at the corner. I think the box they were delivered in was a bit battered ☹️
29 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi there,
Thank you for taking the time to leave us a review.
We truly appreciate you placing such a special order with us and we're delighted that you are so pleased with the Everyday Pouches have received.
However, we are very sorry to hear that one of the gift boxes you have received has arrived with a fault - please know this is not the standard we hold ourselves to and we truly apologise for the experience and disappointment caused.
We would love to take a closer look at this for you and get something sorted. Unfortunately, we are unable to see a direct email, so we have requested some more information.
We look forward to hearing from you soon.
Best wishes, Team ES x
Quality of product
Items arrived as ordered. Well presented and packaged.
Very satisfied with delivery and product.
25 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Michael,
Thank you so much for taking the time to share your lovely review.
We're so pleased to hear that you loved your recent purchase and that the quality and delivery of the products met your expectations.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Superb Gifts
All of the bags and pouches that we have bought have been superbly designed and also are of great quality. We also like the fact that 2% of the purchase price goes towards animal conservation projects.
21 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Carol,
Thank you so much for placing such a lovely order with us and for taking the time to share your kind words.
We're so pleased to hear that you loved your recent purchase and that the quality of the items you have received have all exceeded your expectations. We truly appreciate you placing your order with us and its wonderful to know how much our contributions towards wildlife conservation resonate with you.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Very fast service and kept me informed…
Very fast service and kept me informed regularly
27 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Frances,
Thanks so much for taking the time to share your lovely review with us.
We're so pleased to hear that you loved your recent purchase and that you found the ordering and delivery process so smooth and efficient.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
The turtle bag ( a lovely gift from my…
The turtle bag ( a lovely gift from my husband) is even more beautiful in reality than in the photos, as well as being capacious & very comfortable to carry and hold. It is very well made; to have one’s initials embroidered on it, makes it even more special.
The website is well laid out & informative, ordering was easy, and delivery was very prompt. It will be very tempting to order something else from you!
With many thanks, Helen MacDonald
13 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Helen,
Thank you so much for sharing your wonderful review with us.
We're so pleased to hear how much you love the special gift you have received and that the quality and design of the turtle bag exceeded your expectations. It's also wonderful to know that you feel our monogramming service adds an extra special touch.
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
Absolutely love these products
Absolutely love these products, I have got a wash bag and makeup bag and they are brilliant quality. Love the idea that some of the money goes to charity. Would definitely recommend.
29 June 2026
Unprompted review
Reply from Elizabeth Scarlett
Hi Debbie,
Thank you so much for sharing your kind words with us.
We're so pleased to hear how much you love our products and that our contributions towards wildlife conservation resonate so much with you. We truly appreciate your support and incredibly kind recommendation!
If there's anything we can help with in the future or if you need assistance placing a new order with us, please pop us an email at customerservices@elizabethscarlett.com and we'll always be very happy to help.
Best wishes, Team ES x
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