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Elia Reviews 

234
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers truly love the beautiful lingerie sets and monthly subscription boxes, consistently praising the excellent quality, soft comfortable fabrics, and delightful extra treats included in every package. Consumers frequently mention that the customer support team is exceptionally helpful, kind, and prompt when sorting out any inquiries or requests. However, some customers also noted that sizing can be quite inconsistent, with certain items running too small or failing to match general expectations. A few reviewers were dissatisfied with receiving incorrect items such as thongs instead of requested briefs, or experienced frustrating delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning and high-quality... See more

Quality

Customers had positive experiences with quality, expressing delight over the stunning designs, fine details,... See more

Customer service

People report positive experiences with customer service, often highlighting prompt, friendly, and helpful... See more

Subscription

Users describe positive interactions with subscription, expressing delight and eager anticipation for their... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers express satisfaction with speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... See more

Company replied

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

234 reviews

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4.2

All reviews

(234)

145 reviews in the last 12 months

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Rated 4 out of 5 stars

Good

I recieved my first bra and knicker set today . They are very pretty and i cant wait to build my collection. They are definitely for private and not time spent on a girls trip as very revealing. I feel the support is there . Not yet tried on the breifs but they look of a good qualityqnd very pretty. The hair scrunchie was too big for me . Used the face mask it was a lovely treat . Not too harsh on the skin and smelt devine . Will have the evening tea shortly .

18 September 2026
Unprompted review
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Reply from Elia

Hi Victoria, thank you for your kind words. If you send us a message we can leave a note on your account requesting a smaller scruchie for you where we can. But we are happy to hear you are loving the boxes and little extras. Love Elia xox

Rated 5 out of 5 stars

Excellent ordering process and top notch customer service

An excellent process from point of order to receiving the items. And that's before the aftersales communications with Stacy and, especially, Summer - which included helping me with the cancellation of a duplicate subscription I'd inadvertantly set up due to my technological ineptitude.
The items, which are gifts for my wife, arrived within a few working days, beautifully packaged. As they're currently unopened gifts, I can't comment on the sizing; however, a quick peek inside the boxes without disturbing the packaging tissue and box suggests that the items are of the highest quality.
I will post a further review of the items themselves once they've been opened by my wife next week.

17 September 2026
Unprompted review
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Reply from Elia

Hi Ted! Thank you so much for your kind words and we are glad you are having a positive experience! We hope your wife loves them and of course as I have said we are more than happy to help if there are any issues once you are back from your holidays. Have an amazing time and send me over a message when you are back to let me know how you got on :) Summer xox

Rated 4 out of 5 stars

Fabulous sexy underwear delivered to your door

I have received a few of these sets and my husband loves each and every one of them. I would have given them 5 stars but I need more support as Im an E cup. My husband puts out a set which he wants me to wear on the bed and it makes my tummy flutter every time. I nearly forgot to mention the customer service is fabulous..!

7 September 2026
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Reply from Elia

Hi Zoey. Thank you for your kind words. It is something we are working on as we want to make sure we are providing the best for our customers but we are so happy to hear that both you and your husband are loving the sets and the feelings you get with it! And of course we are always here to help :) Love Elia xox

Rated 1 out of 5 stars

Not big chest friendly

It’s a very nice idea and very pretty products. however it’s not big chest friendly, sizing goes up to E cup. They should consider making bigger sizes, for some women have bigger chests.
Quite disappointing and a real shame as I would love to buy from them

10 September 2026
Unprompted review
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Reply from Elia

Hi Isla,

Thank you for the feedback - we do offer up to 42F currently, it's just split in to different products due to limitations with our website (how many different options are available for each product).

Regarding larger sizes, we'd absolutely love to offer these, and do plan to do so in the future.

We're a small business, and to offer well fitting, supportive sets for larger chests it requires a moderate redesign of our sets, and once we're able to do so we absolutely will be offering as many sizes as we can! Lingerie design and manufacturing has a very high barrier to entry and would require significant investment on our side that we're working towards but can't currently. If we were to grow in to a larger brand we'd ensure we buck the trend of any bigger, mainstream brands, not offering diverse and full size ranges.

We do appreciate the feedback, and would ask you to consider amending your review, as we fully agree with you! We just have to work with what's possible for us right now.

Thanks,

Elia Boutique Team

Rated 5 out of 5 stars

Such a wonderful company

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are so soft and cosy. The designs are unique and delicate, the bra bands are flexible which makes them breathable and comfy. I can’t wait to receive more, it’s such a fun parcel to receive and open every month!

9 September 2026
Unprompted review
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Reply from Elia

Hi Sal, awwww thank you for your kind words! We like to keep everything friendly for everyone including our little furry ones. We are glad that you are loving everything and that your are enjoying your monthly boxes! Love Elia xox

Rated 5 out of 5 stars

Happy man

Easy to set up and easy to make changes to your order each month.
Been ordering now for my partner for a few months now.
Absolutely quality items the colours the materials. Very nice
Shes happy I'm very happy
A new adventure every month.

9 September 2026
Unprompted review
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Reply from Elia

Hi Steve! We are glad to hear you are finding things easy to navigate and that your partner is loving the sets (as well as you) we hope you continue to enjoy your adventures! Love Elia xox

Rated 5 out of 5 stars

Great underwear great fit style colours…

Great underwear great fit style colours never had a issue love receiving my box every month my underwear drawer look better than it has done in years

9 September 2026
Unprompted review
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Reply from Elia

Hi Deborah, thank you for your kind words and we are so glad to hear you are loving the sets. Love Elia xox

Rated 5 out of 5 stars

Amazing customer service!

I wanted to get a subscription for my wife. Having recovered from breast cancer finding underwear is sometimes difficult due to the surgery. After ordering a single purchase, my wife received a beautiful set with a couple of added gifts.. the presentation was great. Unfortunately the fitting didn’t work for my wife. Elia boutique’s customer service was second to none though. After trying to find an alternative solution and even recommending alternative companies who specialise in post op underwear they even sent a goodie box to cheer her up.. an amazing gesture. Highly recommend ❤️

27 August 2026
Unprompted review
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Reply from Elia

Hi Tim, I'm so glad you have had a positive experience with us, I am sorry that we couldn't help but I do hope that some of the suggestions/companies I mentioned can help. Of course we are always here if you need advice. But I'm happy that the goodie box was well received by your amazing wife! Both of you look after yourself and take care. Summer xox

Rated 5 out of 5 stars

Arrived quickly and was a very cute…

Arrived quickly and was a very cute surprise. I’ve ordered the monthly subscription and never know what I’m getting. What I received is something I would have never chosen myself and I loved it. The quality is great and the fit is perfect. Very fun buy!

5 August 2026
Unprompted review
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Reply from Elia

Hi Heather, thank you for your lovely review! We are happy to hear you are loving the boxes and the styles you are receiving :) Love Elia xox

Rated 2 out of 5 stars

I didn’t get what I ordered as I only…

I didn’t get what I ordered as I only wear briefs they sent me tong I don’t wear or ask for . They replied and said that they cannot guarantee what you ask for!! What’s the point then ordering if you can’t satisfy your customers needs!!!

Little update I have contacted customer service and they said it is what it is so basically you don’t get what you paid for!!!

This is the reply from your customer service!!!

Hi Grace,

Thanks for getting in touch, and I’m sorry you’re disappointed with the bottoms in your box.

I'd like to gently clarify that while we do our best to follow your preferences, briefs and thongs aren’t guaranteed as we need to send what’s available in your size when your box is being packed.

That said, I’ve made a note on your account to send briefs for your future boxes whenever we have them available in your size, so the team will keep this in mind when packing your orders.

I’m sorry again for the disappointment, and hopefully we can get you a pair of briefs in your next box. 😊

--

Warm regards,
Stacy
Customer Support Associate

22 August 2026
Unprompted review
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Reply from Elia

Hi Grace, I'm sorry to hear you haven't received your preference. If you send us an email at info@elia.boutique and ask for Summer and I will look into this for you :)

I have sent you an email regarding this as I haven't spoken to you. Please check your emails. Summer

Rated 5 out of 5 stars

A million dollar fit!

I love recieving these through the post. The fit is perfect and is even better than the high street. Mine make me feel like a million dollars. Confidence has levelled up!

24 August 2026
Unprompted review
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Reply from Elia

Hi Olivia! We are so glad you are loving the boxes and that they have given you a confidence boost! Love Elia xox

Rated 5 out of 5 stars

My wife loves the quality of the…

My wife loves the quality of the product and the team go above and beyond when we moved address and solved the issue quickly

24 August 2026
Unprompted review
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Reply from Elia

Hi Kieran, we are so happy to hear that your wife is loving the sets and of course we are always here to help! Love Elia xox

Rated 5 out of 5 stars

Have had two of these so far the fit is…

Have had two of these so far the fit is perfect on both and they are so beautiful ❤️ lovely little box to get each month also love the satin scrunchys that came with, soooo cute

21 August 2026
Unprompted review
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Reply from Elia

Hi Roisin! Thank you so much for your kind review. We are so happy to hear that everything is fitting well and you are loving the boxes! Love Elia xox

Rated 5 out of 5 stars

Beautifully designed…

You’re lingerie is beautifully designed and well stitched, attractively packaged with the little extras that that make each box feel special, on one bra the underwire started coming out, I can fix it no problem. Perhaps a tiny touch of stretch in the bra might be helpful as I cant decide if I’m better off with a 34B or C , I’m really looking forward to receiving my next set xxx

7 August 2026
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Reply from Elia

Hi Ciaran, thank you so much for you sweet review! If you ever have any issues with the lingerie then please do send us a message and we will get it sorted for you, the same for the sizing, it is something we can discuss :) but we are glad to hear you are loving the boxes and that you look forward to receiving them! Love Elia xox

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