The Electric Tobacconist UK Reviews 

1,340
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, often receiving orders the next day, even when placed late in the evening. The ordering process is frequently highlighted as simple and efficient, with many appreciating the quick dispatch and well-packaged items. Reviewers also commend the superb customer service, noting the team's helpfulness, quick responses, and effective resolution of issues. However, some customers experienced significant delays in delivery, with orders taking much longer than the advertised next-day service. A few other people also felt that customer service was poor, citing difficulties in contacting the company and unresolved issues with faulty products or incorrect deliveries.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising their helpfulness and quick... See more

Service

Users describe ambiguous interactions with service, with many customers consistently praising the excellent... See more

Product

Clients share ambiguous opinions on product quality and availability. Many customers praise the wide range of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... See more

Rated 5 out of 5 stars

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more

Rated 5 out of 5 stars

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more

Rated 5 out of 5 stars

Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,340)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

What a great company! Very easy ordering and can't believe how quickly orders arrive. Ordered twice and both times items were received the next day and were very well packaged

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I am an elderly lady and stopped…

I am an elderly lady and stopped smoking a few years ago. I turned to vaping and very glad I chose this efficient company to order from. There is a brilliant range of products at very competitive prices and delivery has always been consistently fast. The ordering and payment process is very easy - even for me! I wish more companies were this helpful and efficient.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Long term happy customer

I have ordered form this company at least once a month for many years. Every order has arrived next day with free delivery (minimum spend £30).
Pricing is competitive.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

I had bought liquids for a long time…

I had bought liquids for a long time without any trouble and was happy with the good service. In August 2024 I bought an Innokin Adept Zlide from them which was faulty out of the box. They did not make it easy to deal with a faulty item and I ended up repairing the unit myself (it was a faulty Z coil). Now, after just 6 months the battery is not holding charge for very long and seems to be slowly failing (it never lasted as long as the identical vape I bought elsewhere a few years back). So, for liquids they are very good as not much can go wrong.

2 February 2025
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi James, thank you for taking the time to share your feedback. We're sorry you encountered an issue with your Innokin Adept Zlide kit. Upon reviewing your correspondence with our team, we can confirm that the correct procedure was followed. We inquired whether the coil was primed and requested a photo of the leaking tank to assist with troubleshooting, but unfortunately, you declined to provide this. We then offered our Freepost returns service so our team could test the kit and, if it was confirmed faulty, proceed with an exchange, credit, or refund. However, we were pleased to hear that replacing the coil resolved the issue shortly after and that your kit was functioning properly. If you require further assistance, please don't hesitate to contact us. Best Regards - ET Team

Rated 5 out of 5 stars

Great service from the ET crew

Great service from the ET crew. Prompt to answer my queries and delivery was rapid a very positive e pretence and will keep the ET crew in mind for future forages in the world of vapes thank you

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free and fast delivery.

I have used this business a few times now and they have been great each time. I found their prices very reasonable, deliveries were fast and their website easy to navigate and quite straight forward when placing an order. I will be buying from them again.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Sensational customer service

Fantastic customer service from James. I had an issue with my order which got resolved quickly and efficiently. I have been using ET for a few years now and the service is always top notch.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Very good company

Great company! Will only order from them. Placing an order today and receiving the items next day is fantastic. Great packaging, items delivered safely and a great range of liquids. Thank you very much for your professionalism.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

First class support

I received a faulty battery from them and when I contacted them about it their response was very prompt and helpful and the issue was resolved within hours, highly recommend them

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service …

Brilliant service wouldn’t go anywhere else for my oil. Speedy delivery and resolve any queries in the blink of an eye. Perfect

5 December 2024
Unprompted review

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