The advice I received was exactly what any one could wish for. It was prompt, clear, concise, and delivered in clear, readily understood language. The change over benefits and arrangements were easi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had the pleasure of connecting my gas and electricity at my new home with Luke Svircic today. From start to finish, the process was professional and seamless, and Luke answered all my questions, which... See more
Company replied
We did the EW online compare for both gas & electricity. EW phoned us immediately and within about 45 minutes we had changed companies for electricity. Our gas remained with our current company except... See more
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I had queries about conditions other than price with two companies. Their websites didn't answer my questions nor did the email or phone numbers give a response. Your rep gave me the answers and I was... See more
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Company details
Written by the company
We help customers find a better electricity and gas plan. Based in Melbourne, Australia we compare residential, business and new connection energy plans from a panel of preferred suppliers. Our purpose is to offer you free, honest and independent advice on which plan best suits your needs, whether it be the cheapest deal, energy type, contract or no contract, we will find you the perfect plan. Then to top it all off once you're happy with our recommendation, we'll sort all the paperwork out for you and arrange the set up. Then all you have to do is wait for your next meter reading or move in date and your new supplier will take over the billing. The best thing is you don't pay a thing for our service, you have a 10 business day cooling off period if you're a little unsure, and if you're happy with the arrangement you'll be on your way to cheaper electricity and gas.
Contact info
Level 1, 850 Collins Street, 3008, Docklands, Australia
- 1300 359 779
- support@electricitywizard.com.au
- electricitywizard.com.au
Spend less on energy, without the hassle
4.5
Excellent
16K reviews
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Reply from Electricity Wizard
Thanks a lot for your kind review. We are very happy to hear you experienced great customer service with Electricity Wizard! We love making energy move in's easy, so its great to know things went smoothly for you! Feel free to reach out again when you need us!
Reply from Electricity Wizard
We're delighted to hear you received great service from Electricity Wizard! Making the energy process smooth and hassle-free is exactly what we aim for, so its great to read your review. Thanks for the great feedback!
He was very knowledgable and could save…
He was very knowledgable and could save me money and suggested other options for private health insurance review and said I was on the best plan for the gas
16 February 2026
Reply from Electricity Wizard
Delighted Electricity Wizard saved you money on energy. Thanks for your review!
Electricity Wizard - prompt, sound, accurate, easily understood advice, and action.
The advice I received was exactly what any one could wish for. It was prompt, clear, concise, and delivered in clear, readily understood language. The change over benefits and arrangements were easily explained and digested, as was the prompt follow up email. The only work I had to undertake was the initial phone call. I highly commend Electricity Wizard to everyone.
Regards,
Ken W
20 February 2026
Reply from Electricity Wizard
We're happy to hear that you found Electricity Wizard helpful and easy to understand. Thank you for your 5 star review!
I thought I was calling AGL I believe…
I thought I was calling AGL I believe Wiz virtually hijacked the call. I called back to cancel and the rep was very rude and unhelpful and hung up on me.
19 February 2026
Reply from Electricity Wizard
Thank you for your feedback! Delighted you found our team helpful when it came to your energy needs!
Efficient staff …
The efficiency of the operator in presenting information and answering questions was very good.
18 February 2026
Reply from Electricity Wizard
Thanks for your positive feedback! We're happy to hear our team were efficient and informative.
I now realise I have been deceived into…
I now realise I have been deceived into believing I was signing up to an ACTewAGL product. I quoted my ACTewAGL account number anyway and clearly stated that I was wishing to have an account with a significant reduction for electricity in the 11am to 3pm windows. Electricity Wizard was not mentioned in the conversation. I feel as though I have been scammed..
18 February 2026
Reply from Electricity Wizard
Thank you for your feedback. We’ve reviewed your call and can confirm that your account number was never requested, as this isn’t information we ask for. It was also mentioned on three occasions during the call that you were speaking with Electricity Wizard.
If you’d like any further clarification, please don’t hesitate to give us a call on 1300 359 779 we are happy to help.
Polite sales person
17 February 2026
Reply from Electricity Wizard
Delighted you had a great experience with Electricity Wizard, thanks again for your feedback!
Easy and Helpful
Very easy to talk to, understood everything I needed and said as well as advise my needy electricity options to save money.
17 February 2026
Reply from Electricity Wizard
We're happy to hear that you found it easy to communicate with us and that we could assist you with your energy options! Thank you for choosing Electricity Wizard!
Reply from Electricity Wizard
Delighted to hear the process was made easy for you by Electricity Wizard. Thanks for your 5 star review!
Reply from Electricity Wizard
Delighted you found Electricity Wizard quick and straight to the point when it came to your energy needs. Thanks for your great review!
The person I was talking was very…
The person I was talking was very helpful and was really nice to talk to
16 February 2026
Reply from Electricity Wizard
We’re so glad to hear our team member at Electricity Wizard was helpful and easy to talk to. That’s exactly the kind of friendly, stress-free experience we aim to deliver when helping Australians compare energy plans.
Feel free to reach out when you need us again! We’re always here to make switching energy simple and straightforward.
Reply from Electricity Wizard
Delighted to hear you received excellent service at Electricity Wizard, thank you for your 5 star review!
Customer service
16 February 2026
Reply from Electricity Wizard
Delighted to hear you were happy with the service you received from Electricity Wizard! Thanks for your review.
Prompt service
Prompt service. Clear speech. Patience with 86yo customer
16 February 2026
Unprompted review
Reply from Electricity Wizard
Thank you for your feedback. We’re glad we could provide clear and patient support at Electricity Wizard. It means a lot to hear this so thanks again for your review.
Luke was professional and very helpful
12 February 2026
Reply from Electricity Wizard
Delighted to hear you found the service professional and helpful when it came to your energy needs! Thanks for using Electricity Wizard!
Reply from Electricity Wizard
Thanks for your review. We'll pass over the good words to Liam.
It was just by accident
It was just by accident. The man I spoke with was easy to understand. Easy .
10 February 2026
Reply from Electricity Wizard
Thanks for your feedback! Delighted to hear you had a great experience with our team. Please feel free to reach out again when you are due another comparison!
I have never had to go thru such a…
I have never had to go thru such a lengthy, in-depth procedure to connect electricity.
Your sales person was very kind and helpful but it was ridiculous how long it took.
2 February 2026
Reply from Electricity Wizard
We appreciate your feedback and have reviewed your 15min call. We follow a structured script on calls to meet legal and compliance requirements, ensuring customers get the right information and can make informed decisions. We aim to keep these calls efficient and always appreciate your patience. Thanks again for your kind words on our staff member!
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