Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery. Customer service was outstanding, even with me keep asking, when will it c... See more
Company replied
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Review summary
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Great products and competitive prices! I was fortunate that I was able to purchase large goods, i.e. solar panels and then collect locally to me in Doncaster. Warehouse staff were fantastic, friend... See more
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I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... See more
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Mid-summer and our portable AC blew out, which I purchased from this retailer a year ago. Online, all ACs are out of stock and I was in a panic. I gave Electricals Online a call and they offered me a... See more
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Company details
Written by the company
Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.
Contact info
Friars Gate, DN4 5NU, Sheffield, United Kingdom
- 01146980583
- hello@electricalsonline.co.uk
- electricalsonline.co.uk
4.4
Excellent
952 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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The item was dispatched promtly.
15 December 2025
Unprompted review
Reply from Electricals Online
Many thanks for your review.
Good prices And prompt despatch
Good prices - prompt despatch - few delivery issues caused by christmas, and I suspect temporary drivers.
Overall a great experience the customer service is via email but was always responded to promptly.
Will use them again.
8 December 2025
Unprompted review
Reply from Electricals Online
Thank you for taking the time out of your day to leave this review, we are pleased that you had a great experience with us and we hope to hear from you again in future.
Thank you,
Sam - Team EO
Reply from Electricals Online
Great to hear it, many thanks for the kind review.
Regards,
Sam - Team EO
Reply from Electricals Online
Many thanks for the kind review, we're glad you've had a good experience with us and hope to hear from you again in future.
Good experience
No fuss, straightforward, arrived quickly, best prices I could find on the internet and was exactly what I was expecting. Good job
24 November 2025
Reply from Electricals Online
Many thanks for the positive review, we appreciate your feedback and hope to see you again soon.
Reply from Electricals Online
Many thanks for the kind review.
Very quick delivery
Very quick delivery. Fitted this PIV a few weeks ago. Has definitely made a difference. Levels of humidity dropped greatly
27 October 2025
Reply from Electricals Online
Many thanks for the kind review👏
First time customer disappointment
First time customer, item I wanted was listed as in stock and available for next day delivery. Received an email late on the day of delivery saying it's not in stock, there's none coming or on order and they 'aren't able' to order anymore - not believable. Ended up getting a refund, what a waste of time. You should never list products you don't have in stock or at least on its way from a supplier. Website was either very of date, which is unforgivable, or they deliberately list these things to try and get you to change your order order to an overpriced alternative while they have your money, or just to generate more traffic, both of which are despicable. Safe to say I won't be using them again.
3 November 2025
Unprompted review
Not the best transaction experience.
Not the best transaction experience.
Order 2 led security lights which were in stock according to the website. Paid £9.95 for 2 to3 day delivery. Received an email from them saying the order was being shipped with tracking details etc.
After 5 days didn’t receive any order, so had to send a n email asking for an answer as to where my order was. Received an email saying had been a problem with warehouse and I should received order on Monday (after the weekend). Yes it turned up on Monday but there was only 1 security light in the box and the delivery note had been changed to show this. Sent another email explaining the problem but got NO REPLY BACK. Checked back on their website and funnily enough I couldn’t find any trace of the security light i had ordered???? Well the next day a parcel turned up from them with another security light inside but it was different to what I ordered luckily it didn’t matter this time as 1 of the lights I ordered was replacing an existing broken one and the other was going in a different place so it was ok that they were different.
To be fair everything worked out in the end, all be it taking nearly 2 weeks to resolve, but a little sceptical if I will use them again.
10 October 2025
Unprompted review
Reply from Electricals Online
Hello,
Thank you for your review. I'm sorry to hear about the issue with your delivery.
I did not deal with the situation myself, so I at present I do not know why there was a delay or why the incorrect item was sent, but I will look into this now. As for the missed email, it seems that my colleague who was dealing with your query did in fact miss your follow up email, I understand this is very frustrating and I sincerely apologise on their behalf.
If I can help you in any way at all to rectify this situation, please let me know and send an email to hello@ and put it for the attention of Sam. I hope this helps, and once again I apologise for the poor service.
Best regards,
Sam - Team EO
Fast and efficient
Fast delivery and kept informed by email. Competitively priced. Good, quick service.
1 October 2025
Unprompted review
Reply from Electricals Online
Thank you for the kind review, we're happy to hear that we provided a good service and we hope to hear from you again soon.
Great products and prices and super…
Great products and prices and super quick delivery, very happy : )
25 September 2025
Reply from Electricals Online
Many thanks for the review :)
Exactly what I wanted
Exactly what I wanted. Functional double pole switch in a watertight casing. When installed it will control the power to the calorifier on my boat.
9 October 2025
Unprompted review
Reply from Electricals Online
Great to hear. Thank you for the positive review, I hope the item works well for you!
Reply from Electricals Online
Thanks for the feedback, Neil. We hope to hear from you again in future and appreciate the review.
2 weeks later I am yet to receive my…
2 weeks later I am yet to receive my purchase.
7 October 2025
Unprompted review
Reply from Electricals Online
Hello,
I'm sorry to hear that you have not received your items. I can't see that we have received any emails from you asking for an update, so unfortunately I cannot see what order this is referring to.
If you require an update on your order, please contact hello@electricalsonline.co.uk with your order number, we will be more than happy to help.
Many thanks,
Sam.
Could not ask for better service
Could not ask for better service, ordered on-line , paid for two days courier, arrived on time ,fits ok and works, Great service
1 September 2025
Unprompted review
Reply from Electricals Online
We're happy to hear that you had a positive experience with us. Thank you for leaving your review, we hope to hear from you again soon!
Easy to order
Easy to order, great quality product and fast delivery
23 September 2025
Unprompted review
Reply from Electricals Online
We're glad you had a good experience with us, thank you for the kind review.
Fantastic service!
Fantastic service!
Easy to order, great price and fast delivery. Will be recommending to others and using in the future.
24 September 2025
Reply from Electricals Online
Many thanks for the review and recommendation, we appreciate your support and are happy that you had a good experience with us!
Brilliant
Brilliant, fast free postage, quality goods at great prices, cannot fault, thank you
1 October 2025
Unprompted review
Reply from Electricals Online
We're happy to hear that you had a positive experience with us. Thank you for leaving your review, we hope to hear from you again soon!
Reply from Electricals Online
Thanks for the review!
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