There was some delay in getting the product from the manufacturer but customer service was great. Very happy with product.
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Review summary
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Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery. Customer service was outstanding, even with me keep asking, when will it c... See more
Company replied
I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... See more
Company replied
Great products and competitive prices! I was fortunate that I was able to purchase large goods, i.e. solar panels and then collect locally to me in Doncaster. Warehouse staff were fantastic, friend... See more
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Company details
Written by the company
Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.
Contact info
Friars Gate, DN4 5NU, Sheffield, United Kingdom
- 01146980583
- hello@electricalsonline.co.uk
- electricalsonline.co.uk
4.4
Excellent
952 reviews
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This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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Reply from Electricals Online
Many thanks for the kind review.
Difficult product Great service
Difficult product. Delivery delayed beyond our control. Kept me up to date and informed
Goods now received, look excellent quality, but due delays not yet fitted. Rescheduled 14 days.
16 March 2026
Unprompted review
Reply from Electricals Online
Thank you for the positive review despite the difficult circumstances, we really appreciate your patience and understanding. We hope the item works well for you once fitted.
Spot on
Spot on. Given a time slot the night before and again in the morning. Phone call 20 mins before arrival. 2 really polite and friendly drivers. Unpacked the item for me so I could check it over then carried it in. Couldn’t ask for a better service and to top it off this place was the cheapest around by 10% over everyone else. Win win.
18 March 2026
Unprompted review
Reply from Electricals Online
Great to hear that you had a good experience with our delivery team, and we really appreciate the review.
We hope to see you again in future. If there's anything else we can help you with please let us know!
Customer service replied quickly by…
Customer service replied quickly by email, and my items from Electricals Online arrived fast, well-packaged, and exactly as described.
4 March 2026
Unprompted review
Reply from Electricals Online
Great to hear that you had a positive experience with us, many thanks for your kind review!
Delivery charge rip off... Spam...
Added item to basket, delivery is an absolute fortune. Went with an alternative supplier who were far, far cheaper. Now getting loads of spam from them.
13 March 2026
Unprompted review
Electrical Online for parts I needed
Electrical Online had the parts I needed in stock at a competitive price. Delivery was swift and as predicted. Quality of products has been faultless. Electrical Online keep products which are not always available at the big suppliers and are prepared to order it in if they don’t have it, great service.
12 March 2026
Unprompted review
Reply from Electricals Online
Thank you for the review, Chris. We greatly appreciate your feedback and are glad that we could provide a good service to you.
i ordered the product in January and it…
i ordered the product in January and it arrived 4 weeks later, i had to keep chasing you lot up for an update.
4 March 2026
Unprompted review
Reply from Electricals Online
Good morning,
Please could you provide more information? We would be happy to help you if you could provide more information such as a full name or order number?
I apologise for any delays and/or inconvenience caused by our service.
Good price and delivered on time.
23 February 2026
Reply from Electricals Online
Thank you for your kind review.
Reply from Electricals Online
Thank you for the feedback, we appreciate your review.
Used product supplied
Used product supplied. No contact number available. Used email contact form and 72 hours later, still no response.
23 February 2026
Unprompted review
Reply from Electricals Online
Good afternoon,
We are very sorry for the issue with your order and the condition arrived in, we take your issue very seriously and have already provided a returns label to you so that you can send the goods back, please check your inbox for this.
Regarding our customer service, you sent your email to us at 10am on Friday, and we got back to you at 10am this morning (Monday). As we were closed for the weekend, this means we replied only a day later with a free returns label.
Please check your inbox.
Excellent Purchase – Fast Delivery and Fully Functional
Purchased the OHME ePod from Electricals Online. Delivery was quick and packaging excellent. Everything arrived in perfect condition and works exactly as expected, no issues at all. Very happy with the purchase! Thank you
10 February 2026
Unprompted review
Reply from Electricals Online
Great to hear it! Many thanks for your kind review.
Unfortunately a very bad…
Unfortunately a very bad experiance/service. Made an order. Waited. Got a reply 5 working days later saying one of the items ordered was out of stock.
Update your online items in stock.
Was interested in this company because they have solar pannels at great prices. Tested the waters ordering a few second fix accessories and a Blumberg 5 inch fan grille cover. This was the item listed in stock that was not in stock. I was looking for another supplier mainly for solar pannels and glad I did not make a big order for any of the remaining plots I wanted pannels for. Will carry on using Segen, more expensive but I suppose the product is just one part of buying wholesale products. Service is the other. Sometimes you need a product, you need to know when its going to arrive and a prompt reply/communication if its not.
12 February 2026
Unprompted review
Reply from Electricals Online
Hello,
Thank you for your review.
We are very sorry for our error and any inconvenience that may have been caused by it. Please could you provide your order number so that we can look into the situation and offer further support?
Unfortunately I can't find any orders with your name so I am unable to offer any further comments at this moment in time.
I am very sorry if we delayed communicating any issues with you and I apologise for any delays that may have occurred due to our service. We will make sure to review this situation in detail in order to avoid it ever happening again.
always helpful
Sam is always helpful, polite and generally keeps the orders prepared for prompt collection .
17 February 2026
Unprompted review
Reply from Electricals Online
Thanks for your review Graham, really appreciate the feedback😊
Best regards,
Sam - Team EO
Simple and speedy.
Informative website, simple ordering process and speedy delivery. Perfick!
6 February 2026
Unprompted review
Reply from Electricals Online
Thank you for your review, we greatly appreciate your feedback and are happy that you had a good experience with us!
equipment arrived next day on time
26 January 2026
Reply from Electricals Online
Thank you for your kind review, we appreciate your comments and hope to hear from you again in future.
Reply from Electricals Online
Many thanks for your review, we greatly appreciate the positive feedback and are happy to hear that you had a superb experience with us.
Good value for money and service.
Good value for money and service.
19 December 2025
Unprompted review
Reply from Electricals Online
Thank you for the kind review, Doreen.
Radiator arrived as expected
Radiator arrived as expected. Well packaged and delivered on a pallet
Very helpful delivery man
13 January 2026
Unprompted review
Reply from Electricals Online
Many thanks for your review, we greatly appreciate the feedback and are pleased that you had such a positive experience with us.
Ended up taking two weeks to send out…
Ended up taking two weeks to send out when it should have been within 48hrs
5 January 2026
Reply from Electricals Online
Apologies for the delay with your order, we are very sorry for the wait and any inconvenience caused by it. Please reach out to us again if there is anything else that we can do to help with the situation.
Ordered item on 16/12/25 & paid just…
Ordered item on 16/12/25 & paid just under £10 delivery, it's now 10/01/26 & item still not received. No Comms, not happy!!
2 January 2026
Reply from Electricals Online
We are extremely sorry for the delay with your order, we are not sure what happened with the courier but unfortunately as explained via email an issue occurred and Ansell Lighting (the manufacturer who sent the item on our behalf) rectified this and the item should now have been delivered.
If the item is still not delivered or if there is anything else that we can do to help you please reach out once more and we will be happy to help. Again we are very sorry for this issue and any inconvenience caused.
Many thanks,
Team EO
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