I had an issue with my AIO making gurgling and whine noises so I contacted support regarding my issue. They quite quickly told me this was an issue that required me to RMA it. For the RMA pro... See more
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ek ships with fedex.. Like the other 50k customers who had bad experience with fedex. They never attempted to deliver and i was home all day, then they claim no one was home. this is not the first t... See more
Wonderful customer service! Quality items as well, which is so nice to see after just about every other manufacturer switched to cheaper more readily available materials. It may take a little bit... See more
Company replied
Incomplete or incorrect order shipment. Support takes days to respond to any e-mailed question, no telephone support. I even reached out via Instagram and was ignored multiples times. I took days... See more
Company replied
Company details
Written by the company
Market leader in high-end PC liquid cooling solutions.
Contact info
Pod Lipami 18, 1218, Komenda, Slovenia
- https://customerservice.ekwb.com/hc/en-us/requests/new
- ekwb.com
2.9
Average
625 reviews
Hasn’t replied to negative reviews
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Customer support seems very poor.-very disappointed
Customer support seems very poor.
-received $3,000+ PC with broken GPU(4080 super)
-Contacted support about problem, they replied a day later but then it took them 10 days to respond to my reply.
-after the 10 days somebody else took over the ticket(since no response) and they said they would send me a new GPU as soon as they could source one.
-It's been 22 days since they said they would source me a new GPU and they haven't responded since then.
-I've inquired multiple times about what is going on with the GPU and no reply.
-I ordered my PC on Feb 1st/2nd and its already the end of March and I still haven't been able to use it.
-I would not recommend doing business with this company.
2 February 2024
Unprompted review
Reply from EK Water Blocks
Hello Warren,
thank you for your honest feedback.
I'm sincerely sorry to hear about your experience with us.
EK Fluid Gaming recently underwent relocation to a new facility, and unfortunately, this transition has caused some unforeseen delays in our operations. As a result, we regrettably could not address your concern as promptly as we would have liked.
Please accept our sincerest apologies for any inconvenience this may have caused you. We understand the importance of timely assistance, and we are working diligently to resolve your issue as quickly as possible now that we are settling into our new location.
I've been informed that our operations are expected to resume in April, and our RMA team will ship out the replacement as soon as it becomes possible.
Thank you, Warren, for your patience and understanding during this transition period.
Stay safe,
Maja (Customer Service Sales and Shipping Team Leader)
A+ Customer Service
Lovely products, pushing the boundaries of what's possible.
I had an issue with the contact on my Direct Die. They sent me thorough instructions, I sent them the info they needed and replacement parts were in the post the next day.
Genuinely care about resolving the issues you are having.
20 March 2024
Unprompted review
Reply from EK Water Blocks
Hey Alexander,
thank you for the review.
We're thrilled to hear that you love our products and that we were able to assist you promptly with the issue you experienced with your Direct Die.
Providing thorough support is what we strive for, and we're glad we could resolve the issue to your satisfaction.
If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Best support on the market
I had a problem with one thing and they answered the same day and in the same week i got a replacement. Great communication and fast answer, high quality support.
22 March 2024
Unprompted review
Reply from EK Water Blocks
Hello David,
Thank you for your review!
We're delighted to hear that you had a positive experience with our customer support team. Providing timely responses and swift resolutions to issues is a priority for us, and we're glad we could address your problem promptly.
If you have any further questions, please don't hesitate to reach out at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I've loved the products for years and…
I've loved the products for years and only use them in my builds. Great customer service and an easy to navigate website. I love you guys.
20 March 2024
Unprompted review
Reply from EK Water Blocks
Hello Aaron,
thank you for the review!
We're thrilled to hear that you've been a loyal supporter of our products for years and that they've consistently met your expectations. Your satisfaction is our top priority, and we're delighted to know that our customer service team has been able to provide you with the assistance you need whenever required.
We look forward to serving you for many more years to come.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
costumer service is taken seriously
The costumer service is taken seriously, last I had an issue for emptying loops efficiently and faster. I bought myself an oil free air compressor, with a special option, to create a steady flow, and dry the air as well. The obvious question was how much bar the loops can stand. I got a great answer. In a day. That's amazing. Thank you very much.
15 March 2024
Unprompted review
Reply from EK Water Blocks
Hey Gunther,
thank you for your review.
We're delighted to hear that you found our service to be attentive and efficient.
Our team works diligently to ensure that all inquiries are addressed promptly and thoroughly, and your positive feedback is greatly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Their customer service is very honest…
Their customer service is very honest and efficient. But I get the feeling it`s limited in staff nonetheless.
6 March 2024
Unprompted review
Reply from EK Water Blocks
Hello Riki,
thank you for your review.
While we strive to provide the best possible service to each and every customer, we acknowledge that there may be times when our response times could be affected by high volumes.
If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We are committed to making your experience with us as positive as possible.
Thank you for choosing EK!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
The Best Customer Service
Tadeja F. from EK support was extremely helpful, fast, efficient. and courteous. Is the second time i use the EK support and everything was excellent, and nothing more to say except keep on doing your great service. I appreciate your help!
8 March 2024
Unprompted review
Reply from EK Water Blocks
Hello George,
we appreciate your review!
We're thrilled to hear that you had such a positive experience with our support team, and specifically with Tadeja. Providing helpful, fast, and efficient service is always our goal, and we're delighted to know that we were able to assist you promptly.
We sincerely appreciate your recognition and encouragement to keep up the great work.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I really recommend EKWB ! Number 1
The watercooling AiO is top, very silent, hold my cpu (Ryzen 7 5700G) maximum in 55-60 degrees full load with almost 2 year old thermalpaste, after 2 year my pump started to make some noise, and imediatly was replaced with new one and also a newer version, the aio what i have was not anymore in stock avaiable. The support agent was very nice with fast responses.
13 March 2024
Unprompted review
Reply from EK Water Blocks
Hello,
thank you for sharing your experience with us.
We apologize for any inconvenience caused by the noise issue with your pump, but we're pleased to know that our support team was able to assist you promptly and offered you a replacement that was a newer version.
Ensuring our customers have a positive experience with our products and service is always our top priority.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Second watercooling setup with this…
Second watercooling setup with this company, always the best !
13 March 2024
Unprompted review
Reply from EK Water Blocks
Hello Marek,
thank you for your review and for choosing our company for your second water cooling setup! We're thrilled to hear that you've had such positive experiences with our products.
Providing the best quality and service to our customers is our top priority, and we're delighted to know that we've been able to meet your expectations.
If you ever need anything or have any questions, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
EK stands behind their products!
I had two parts that developed cracks around a fitting in the plexi. I contacted EK to see if the plexi alone was available for purchase or if there was some way I could repair it. They informed me they were under warranty for 2 years and sent everything I needed, free of charge! EK stands behind their products. I'm very pleased with their service!
1 March 2024
Unprompted review
Reply from EK Water Blocks
Hi Christopher,
thank you for your review!
We're truly sorry to hear about the cracks that developed around the fitting in the plexi of your parts, but we're thrilled to know that our support team was able to assist you promptly and sent out the replacement parts.
Your satisfaction is very important to us, and we're grateful for the opportunity to demonstrate our commitment to our customers.
If you ever encounter any further issues or have any questions in the future, please don't hesitate to reach out to us.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
A little more expensive but you buy the…
A little more expensive but you buy the best support experience ever if you have problems with their stuff. 10 out of 5 !
4 March 2024
Unprompted review
Reply from EK Water Blocks
Hi Richard,
thank you for the recommendation!
We're thrilled to hear that you've had such a positive support experience with us, and we truly appreciate your recognition.
While we understand that our products may be priced slightly higher, we're committed to delivering value through high quality standards, top-notch customer service and support.
Thank you once again for choosing EK and we look forward to serving you again in the future!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
They are very competent.
They are very competent.
If necessary, they are there to respond as quickly as possible.
Thank you for your products.
4 March 2024
Unprompted review
Reply from EK Water Blocks
Hello Dom,
thank you for your review.
We strive to provide excellent service and are always here to assist you as quickly as possible. Your satisfaction is our priority, and we appreciate your support of our products.
If you have any further questions or need assistance, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I'm very happy with my new AIO
I'm very happy with my new AIO ! Had a smalle problem with an order and they help my out right away ! Good service , the best products and i will come back for many more!
4 March 2024
Unprompted review
Reply from EK Water Blocks
Hey Kid,
thank you for your review.
We're thrilled to hear that you're very happy with your new AIO and that we were able to assist you promptly with any issues you encountered.
Providing excellent service and high-quality products is our top priority, and we're delighted that you've had a positive experience with us.
If you ever need anything else, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Comme il faut - very competent support
I admire the always friendly and extraordinarily eloquent support team for their patience. Technical problems are solved with the same competence as the sometimes tedious administrative tasks. Excellent.
4 March 2024
Unprompted review
Reply from EK Water Blocks
Hello Denis,
Thank you for the review.
We appreciate your recognition of our support team. It's our priority to provide excellent service, whether it's solving technical issues or handling administrative tasks.
Your feedback encourages us to continue delivering top-notch support.
If you ever need further assistance, don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
EK-Nucleus AIO CR360 Dark
It is the only AOI brand that could cool down with my setup
2 March 2024
Unprompted review
Reply from EK Water Blocks
Hello Sardor,
Thank you for your feedback!
We're delighted to hear that our AIO brand was able to effectively cool down your setup.
We strive to provide high-quality cooling solutions that meet the unique needs of our customers, and we're thrilled that we could deliver the performance you were looking for.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Support team
In my opinion, EKWB is the best customer support I have ever spoken to. The team was super supportive and easy to talk to.
I loved the promt response, and the help is always amazing.
7 February 2024
Unprompted review
Reply from EK Water Blocks
Hello Julien,
Thank you for your kind words!
Providing super supportive and easy-to-talk-to assistance is what we strive for, and we're delighted that our team was able to deliver that for you.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
We appreciate your support and look forward to continuing to provide top-notch service in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Good products and nice support
They have a really good support that's nice and very helpful. A live chat would be better and quicker but the email system works fine.
24 February 2024
Unprompted review
Reply from EK Water Blocks
Hey Alvise,
thank you for your review.
We're glad to hear that you found our support team very helpful.
We understand the desire for a live chat option for quicker assistance, and we'll definitely take your suggestion into consideration.
In the meantime, if you have any further questions or need assistance, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Speedy fault check and RMA process
Emailed in with an issue they got back to me within a day or two, they just asked for a quick video, and were very speedy on a replacement for a faulty AIO.
16 February 2024
Unprompted review
Reply from EK Water Blocks
Hello Alex,
thank you for sharing your experience!
We're happy to hear that our RMA process was speedy and efficient. Providing prompt resolutions to our customers' issues is a top priority for us, and we're glad we could quickly address the problem with your AIO.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Customer Service that Actually Cares
Troubleshooting an EK AIO for a week and customer service never gave up on me. They provided pictures, suggestions, and lots of guidance. Every day. That is the kind of service the builds relationships with the customers. Great product + Great support is the recipe for winning. Thanks EK.
22 February 2024
Unprompted review
Reply from EK Water Blocks
Hello Ted,
thank you for sharing your review!
We're delighted to hear that our customer service team went above and beyond to assist you with troubleshooting your EK AIO. Building strong relationships with our customers is important to us, and we're glad that our dedication to providing excellent support has resonated with you.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Amazing Product and Customer Service
I have always been a fan of EK products, they all look amazing. I finally purchased one of their AiO's and I was amazed at how well it was packaged. The whole aesthetic of the AiO is beautiful, and come on who doesn't want great looking computer parts.
Unfortunately the pump failed within minutes of having it hooked up. With an end of the life product line it is understandable that there will be pump failures. The RMA process was quick and painless. Once the new AiO arrives and I get it all setup and installed I know I am going to love it.
14 February 2024
Unprompted review
Reply from EK Water Blocks
Hello Kahn,
thank you for your review.
We're happy to hear that you've always been a fan of EK products and that you were impressed with the packaging and aesthetic of your new AiO.
We're sorry to hear about the pump failure you experienced, but we're glad that our RMA process was able to provide you with a quick and painless solution.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
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