I had an issue with my AIO making gurgling and whine noises so I contacted support regarding my issue. They quite quickly told me this was an issue that required me to RMA it. For the RMA pro... See more
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ek ships with fedex.. Like the other 50k customers who had bad experience with fedex. They never attempted to deliver and i was home all day, then they claim no one was home. this is not the first t... See more
Wonderful customer service! Quality items as well, which is so nice to see after just about every other manufacturer switched to cheaper more readily available materials. It may take a little bit... See more
Company replied
Incomplete or incorrect order shipment. Support takes days to respond to any e-mailed question, no telephone support. I even reached out via Instagram and was ignored multiples times. I took days... See more
Company replied
Company details
Written by the company
Market leader in high-end PC liquid cooling solutions.
Contact info
Pod Lipami 18, 1218, Komenda, Slovenia
- https://customerservice.ekwb.com/hc/en-us/requests/new
- ekwb.com
2.9
Average
625 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Great and Fast support
Very Great and Fast support. Fast Delivery also. Keep it going.
18 June 2024
Unprompted review
E.K.Waterblocks Rocks!
E.K.Waterblocks, rocks! You helped me restore a 14 year old Supreme HF Full Cooper by sending me seal kits from this CPU head. The service was top notch and the communication was first class. That's how it should be, this company and its team are in my heart!!! Slovenia, rocks! Thank you for this experience, I love you!
17 June 2024
Unprompted review
Excellent customer support
Excellent customer support. Attentive, supportive and fast. Great experience and highly recommended.
14 June 2024
Unprompted review
Reply from EK Water Blocks
Hello,
thank you for the review.
We're thrilled to hear that you had an excellent experience with our customer support team. Your recommendation means a lot to us, and we're here to help whenever you need it.
If you ever need assistance or have any questions, don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Customer service is top notch
Customer service is top notch, easy talk, fast, professional… every company should do this, in fact, we are their customers and retain us with the good attitude.
15 June 2024
Unprompted review
Reply from EK Water Blocks
Hello,
thank you for the review.
We're delighted to hear that you found our customer service to be top-notch and professional. We strive to provide the best experience for our customers, and your satisfaction is our top priority.
We appreciate your support and look forward to continuing to serve you with the same positive attitude. Thank you for being a valued customer!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Literally the best customer service you…
Literally the best customer service you can ever expect form a top rated company. These people will go above and beyond to make sure you are satisfied with their product. I cannot recommend E.K. enough as the last 2 years have been nothing short of amazing with them and their service.
5 October 2023
Unprompted review
Reply from EK Water Blocks
Hello Brent,
We're thrilled to hear that you've had such a positive experience with our customer service over the past two years. Going above and beyond for our customers is what we strive for every day, and it’s wonderful to know our efforts have made a difference for you.
Your recommendation means the world to us, and we're grateful to have you as a loyal customer. Thank you for your continued support!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Waterblock Replacement Parts
I reached out to the EK team for some replacement parts after I damaged my waterblock plexi. The team were great to deal with and were very quick in identifying what I needed. A great experience. Thanks to the EK team!
Cheers,
Luke
6 June 2024
Unprompted review
Reply from EK Water Blocks
Hey Luke,
thank you for your review.
We're glad to hear that our team was able to assist you promptly and efficiently with the replacement parts for your waterblock plexi. It's our goal to ensure that every interaction is smooth and helpful.
We're grateful for your feedback and are here to help whenever you need us.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
EK 240mm AIO D-RGB faulty pump RMA
I needed an RMA for my EKWB AIO 240 D-RGB which is end of life, and support was more than willing to assist. I put in a ticket Saturday night, and received a response first thing Monday morning.
The agent was very nice, provided clear instructions for what they needed from me, and gave me a very quick turnaround for shipping a replacement after they determined that my unit was faulty.
This would have totally been 5 stars except for one detail:
My faulty unit was the RGB model, and the unit that is being sent to me is the Dark model, though it is the newer Nucleus line instead since mine is EOL.
When i asked the agent if it was possible to get the RGB version instead to be a match for the AIO I have in my build, they mentioned that the replacement unit had already been shipped. I'm happy that they are sending me a newer model so quickly, but part of me is a little unsatisfied that I am not getting the RGB model like I originally had.
3 June 2024
Unprompted review
Reply from EK Water Blocks
Hello Johnny,
We're pleased to hear that our support team was able to assist you promptly and efficiently with your RMA request. We strive to provide clear instructions and quick turnarounds to ensure our customers are taken care of.
We apologize for the inconvenience regarding the model difference. We understand the importance of having matching components for your build and regret that we couldn't provide the exact RGB model you originally had. Your satisfaction is important to us, and we'll take your feedback into account to improve our service.
Thank you for your understanding, and we appreciate your continued support. If there's anything more we can do to assist you, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Gold standard support
My support request was answered quickly and my support representative was friendly, helpful and knowledgeable. EK has great products, but it’s the world class support that makes me a happy and loyal customer.
31 May 2024
Unprompted review
Reply from EK Water Blocks
Hey John,
thank you for your review.
We're delighted to hear that your support request was answered quickly and that you found our representative friendly, helpful, and knowledgeable. Providing world-class support is a top priority for us, and we're thrilled to know that it has made a positive impact on your experience.
Your loyalty means a lot to us, and we're grateful to have you as a valued customer.
Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I've always liked EKWB
I've always liked EKWB, ever since one of their competitors in the US went out of business and I migrated my custom water cooling projects to their brand. Most recently their customer service team went WAY above and beyond to help me swap parts on one of their products to basically make it into another one of the other versions of the same product. It wasn't free of course, but it was significantly cheaper than buying the whole other version of the product by itself.
This is by no means my first experience with EKWB Customer Service, and every other experience has been equally impressive. For the service I get from them, they're right up there with EVGA (the highest praise I can give) in quality customer service and standing behind their products.
4 June 2024
Unprompted review
Reply from EK Water Blocks
Hey Jeremy,
We're thrilled to hear that you have been a loyal EKWB customer and that our customer service team has consistently exceeded your expectations. It's great to know that we could help you modify your product to meet your needs and provide a cost-effective solution.
We appreciate your continued support and look forward to assisting you with your custom water cooling projects in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Best customer service and water blocks…
Best customer service and water blocks in the business! Jan was very sweet, a wealth of knowledge and was able to answer all my questions in a timely fashion highly recommend reaching out to them if you have any questions about specific configurations your looking to build that your unsure about!
4 June 2024
Unprompted review
Reply from EK Water Blocks
Hello Nick,
we appreciate your review.
We're delighted to hear that you had such a positive experience with our customer service and water blocks. Jan is indeed a valuable member of our team, and we're glad to know they were able to assist you promptly and effectively.
Your recommendation means a lot to us, and we're always here to help with any questions or specific configurations you may have.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Evil company
Evil company. Unethical, lying, horrible management, not paying their employees who have resorted to court to get their money. I won't be buying any products from them that's for sure.
4 May 2024
Unprompted review
Outstanding products
Outstanding products. EKWB has literally changed the way pc computers are cooled.
Highly recommended..
12 April 2024
Unprompted review
Reply from EK Water Blocks
Hello,
Thank you for your review!
We're thrilled to hear that you find our products outstanding and that they've made such a positive impact on your PC cooling experience. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need assistance or have any questions, don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
perfect and thanks for the support and…
perfect and thanks for the support and assistance
26 April 2024
Unprompted review
Reply from EK Water Blocks
Hello Carlos,
Thank you for your feedback!
It's our pleasure to provide support and assistance whenever you need it. Your satisfaction is our top priority, and we're delighted to hear that our efforts have met your expectations.
Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I rarely write reviews
I rarely write reviews, but I believe that for any good customer support, everyone must know. I had a problem with my aio unit which with the help of kind and professional people at
EKWB was resolved in an express period. Now I'm thinking of doing a complete custom loop even though that wasn't my plan at all. I just want to support these people.
12 April 2024
Unprompted review
Reply from EK Water Blocks
Hello Vlada,
Thank you for taking the time to share your experience!
We greatly appreciate your kind words about our customer support. We're delighted to hear that our team was able to swiftly resolve the issue with your AIO unit.
It's wonderful to hear that our support has inspired you to consider a complete custom loop, even though it wasn't initially planned.
If you ever need assistance with your custom loop or anything else, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Being a business owner myself
Being a business owner myself, I know that, generally speaking, if a customer has even a mildly bad experience, they can't wait to tell everyone they don't know about it. So for people to take the time to sit down and write some kind words about their experience, it must be very positive. This is how I feel about EKWB. I am a repeat customer because I like and trust the quality of the products they offer, but more importantly, their customer service is excellent. I will happily deal with EKWB for all my future needs.
17 April 2024
Unprompted review
Reply from EK Water Blocks
Hello Neil,
thank you for your review!
We're honored to have earned your trust as a repeat customer, and we're thrilled that you appreciate the quality of our products and our excellent customer service. We're here to support you for all your future needs, and we look forward to serving you again.
Thank you for your loyalty, Neil.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Problem solved
The feedback for the support received is excellent! I was impressed by the prompt and optimistic response I received. It's reassuring to know that I can rely on your assistance when needed. Thank you for the professionalism and kindness you have shown!
15 April 2024
Unprompted review
Reply from EK Water Blocks
Hello Iuliana,
Thank you for your feedback!
We're thrilled to hear that you found our support excellent.
Providing prompt assistance is our priority, and we're delighted that we could meet your expectations. Thank you for recognizing our professionalism and kindness.
If you ever need anything else, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Top products with amazing customer service
Top products with amazing customer service! Their attention to detail and prompt support make them a fantastic company. They are highly recommended!
3 April 2024
Unprompted review
Reply from EK Water Blocks
Hello Iuri,
Thank you for your recommendation!
We're glad to hear that you're impressed with our products and customer service. Attention to detail and prompt support are paramount to us, and we're delighted that we could exceed your expectations.
Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need anything else, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
My AiO pump broke
My AiO pump broke, but as EK gives 5 years of warranty, I opened an RMA ticket for it. Just a few days later a brand new unit arrived at my doorstep for no additional cost. Amazing customer service. Will buy from them again.
27 March 2024
Unprompted review
Reply from EK Water Blocks
Hello Nick,
Thank you for sharing your experience!
We're happy to hear that our warranty process was swift and you received a brand new unit within a few days.
Providing amazing customer service is our priority, and we're thrilled that we could meet your expectations.
We look forward to serving you again in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
These people addressed my request…
These people addressed my request immediately.
They were knowledgeable and courtesy with a rapid turn-around time for a medium-level difficulty issue.
I was going over to (someone else) but I have changed my mind and now I will be a customer of EKWB.
Great work,
Best regards
R
30 March 2024
Unprompted review
Reply from EK Water Blocks
Hello,
Thank you for your review!
We're thrilled to hear that our team provided you with prompt and rapid resolution to your issue.
We're delighted that you've chosen to become a customer of EKWB, and we look forward to serving you with the same level of excellence in the future.
If you ever need anything else, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
EK stands behind their product
I purchased a 360 AIO cooler that had a defective fan ( bearings squealing). This is my 3rd EK purchase. I contacted EK provided them evidence and they immediately sent a replacement fan which works perfectly. The CS agent was friendly and fixed the problem with haste. I am happy with this company and their quality products. :-)
22 March 2024
Unprompted review
Reply from EK Water Blocks
Hello,
Thank you for your review!
We're thrilled to hear that you're satisfied with your purchase and the service you received.
We apologize for the inconvenience caused by the defective fan, but we're glad we could promptly provide a replacement that resolved the issue. Our team is committed to ensuring that our customers receive top-notch support and quality products, and we're delighted to hear that we met your expectations.
If you ever need assistance in the future, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
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